In the alarm business there are a number of active, high-profile organizations that publish guidelines and best operating practices and reward companies that go above and beyond the minimum required to ensure the safety and protection of their customers.
The Central Station Alarm Association (CSAA) is responsible for awarding the top security industry certification, the Five Diamond Certification. In order to be considered for Five Diamond status, a company must ensure that each of its central station operators passes one of two important CSAA training courses as well as demonstrate a complete understanding of national fire codes and security standards.
On top of these requirements, Five Diamond Certification demands that central stations exhibit the utmost in cooperation with local law enforcement and public safety personnel as well as make use of the very latest equipment. Less than 100 centers across the country can boast Five Diamond Certifications.
Another important industry certification to look for when shopping for a burglar alarm system provider is the Underwriters Laboratories (U.L.) Certification. U.L. is a not-for-profit group that focuses on product safety. Achieving U.L. Certification requires top-level technical resources that ensure 100% reliability for alarm monitoring. Underwriters Laboratories field reps frequently perform unannounced spot checks on monitoring centers to ensure they maintain the highest possible standards when it comes to customer safety.
In addition to these important certifications, it can also be helpful to examine a security company’s affiliation with industry associations. For example, the Security Network of America (SNA) only accepts applications from U.L.-listed companies – companies that have demonstrated stability, participate in moving security practices and technologies forward and hold fast to established ethical standards. The CSAA is also extremely selective in terms of its membership.
Top-tier industry certifications – such as the Five Diamond and U.L. certifications held by American Alarm – are important criteria when selecting a home security system or business alarm system provider. Holding these types of certifications let you know that the company you’re considering is capable of meeting some of the highest standards in the world when it comes to providing reliable, state-of-the-art service.