American Alarm lives by our Seconds Count policy because we know that in an emergency seconds can literally mean the difference between life and death, between a minor incident and a major loss. Because seconds count, a home security or business security system has to be ready, always, to function as designed. That’s why we take a pro-active approach to service, with periodic wellness inspections for homes and businesses to make sure their security systems are working well.
Too many security companies take a passive approach to service—they don’t inspect a system until the customer calls with a problem. We think that’s the wrong approach. Security systems need regular maintenance to stay in top shape. Simple things like cleaning smoke detectors or replacing batteries on a regular basis are fundamental.
That’s why American Alarm offers a lifetime warranty and free annual wellness inspection program for monitored residential customers in core coverage areas, and a range of service plans with preventive inspections for commercial customers, so we can identify and fix any maintenance issues before they lead to system trouble.