Electronic First Responder for Life-Safety and Security Systems

Are you looking for a meaningful mission, not just another job? Are you ready to become an Electronic First Responder and help people threatened by fire, burglars, or who need immediate medical help?

If you are thinking “yes”, then we want to hear from you today.

We are hiring career-oriented people to work in our 24-7 Alarm Monitoring Center in Arlington, Massachusetts, where we monitor security systems, fire alarms, medical alert systems, video surveillance, and other networked systems for homes and businesses across New England.

Prior security alarm monitoring experience is not required, because we have a robust paid training program. In short, if you have the desire to succeed and a commitment to helping people, then we have a future you can count on and a team that can help you get there.

Compensation starts up to $24 per hour commensurate with experience.

Electronic first responders handle both routine signals and priority alarms. You will reach out to property owners or dispatch police and firefighters when needed. You will provide direct customer service, including technical assistance to help customers troubleshoot issues. It’s a fast-paced, mission-driven environment because we are serious about protecting people and property. Since we operate 24-7, 365 days a year, there is some flexibility in crafting work schedules for operators.

Great Benefits: American Alarm employees enjoy an annual profit-sharing bonus in addition to a competitive hourly wage. Our comprehensive benefits program includes:

• Medical, Dental, and Vision insurance coverage
• 401k Plan with employer matching contributions
• Flexible Spending Accounts (FSA)
• Life insurance, Supplemental Life and AD&D insurance
• Short-term and Long-term Disability insurance; 
• Paid vacation, personal, and holiday time.

Summary of duties and responsibilities

Duties include but are not limited to the following: responsible for providing fire testing and inspections for customers. Must be proficient at servicing all of the fire systems that are in our customer database and able to effectively communicate with technical staff and external/internal customers. All services must meet the highest quality standards set forth by American Alarm/Advanced Signal while assuring a professional and safe working environment.

Duties and Responsibilities

• Test fire alarms and sprinkler systems at customer sites by inspecting controls, transmitters, batteries, and audible and visual alarm indicators. Clean smoke detectors and test. Performs minor maintenance, repair, and replacement to fire alarm systems.
• Maintain accurate records and files to perform routine inspections for the customer base.
• Monitors quality of service and installation work performed at the customer site to ensure the highest quality standard and safety.
• Provides written and oral reports to Central Station by phone or radio.
• Complete testing paperwork.
• The physical requirement to inspect equipment includes climbing ladders, poles, and riders, moving values, squatting, and lifting an average of 50 pounds.
• Other duties include reading, writing, taking verbal instruction, and using a keyboard.
• Must be able to speak knowledgeably to customers and employees. Demonstrating proper business ethics to a high degree of customer service while confidentiality maintaining relationships with customers and employees.
• Must be able to drive a company vehicle adhere to policy and maintain a vehicle.
• Regular attendance must be maintained.

Equipment used to Perform Job:

Must be skilled using the following equipment: a ladder, company vehicle, hand tools, (I.E. screwdriver, drill, meters, telephone headset, soldering iron, pipe bender, Hilti gun, etc.) and telephone, lift, computer and calculator.

Must be able to lift 50 pounds.

Education:

High School Degree or equivalent and knowledge of installing all basic fire alarms with one to two years of related experience.

License/Certifications Required:

Massachusetts Electricians Journeyman “B” or System Technician “D” license

F1 Boston Fire Department Alarm License

Valid driver’s license

Summary of duties and responsibilities

Responsibilities include but are not limited to the following: Selling new commercial accounts assuring customer satisfaction by representing the Company’s products and services in a clear and positive manner to distributors, dealers, and customers in accordance with American Alarm’s company policy. Sales consist of but are not limited to systems installation contracts and contractual recurring electronic systems services. Team members must be able to work well with others while pursuing team goals for productivity and innovation.

Duties and Responsibilities

• Effective communication skills to represent the company and its products.
• Sales hunter mentality with strong networking skills.
• Familiar with fire, burglary, access control, video and intercom systems and be able to analyze system problems and recommend required solutions.
• Responds to customer questions and needs quickly and efficiently.
• Maintain confidential information related to customer transactions, including pricing and problems with equipment.
• Serves as the primary link between the Company and customer to resolve problem accounts.
• Internally, coordinates the Company’s resources (departments) as required, to correct identified troublesome accounts.
• Develop and maintain good relationships with customers and vendors.
• Ability to close new business as well as existing business accounts.
• Seek out new opportunities to keep the sales pipeline full.
• Ability to stay current with the latest technology changes in our industry.
• Strong computer skills and the ability to deliver accurate proposals to our clients
• Ability to work well with all departments to deliver a quality experience to our customers.
• Must be well organized and meticulous.

Accountability:

The Sales Representative will be accountable to the Sales Manager. Secondary accountability will be to the other management team members, employees, and customers of the company.

Experience:

The position requires a collaborative individual with strong organizational, interpersonal, and communication skills. Individuals must have a proven history of taking initiative and managing multiple projects at once.

Education:

Minimum education requirements: Bachelor’s degree or Associates Degree with longer work experience. The candidate must be highly proficient with software applications.

Summary of duties and responsibilities

Duties include but are not limited to the following: responsible for providing fire testing and inspections for customers. Must be proficient at servicing all of the fire systems that are in our customer database and able to effectively communicate with technical staff and external/internal customers. All services must meet the highest quality standards set forth by American Alarm/Advanced Signal while assuring a professional and safe working environment.

Duties and Responsibilities

• Test fire alarms and sprinkler systems at customer sites by inspecting controls, transmitters, batteries, and audible and visual alarm indicators. Clean smoke detectors and test. Performs minor maintenance, repair, and replacement to fire alarm systems.
• Maintain accurate records and files to perform routine inspections for the customer base.
• Monitors quality of service and installation work performed at the customer site to ensure the highest quality standard and safety.
• Provides written and oral reports to Central Station by phone or radio.
• Complete testing paperwork.
• The physical requirement to inspect equipment includes climbing ladders, poles, and riders, moving values, squatting, and lifting an average of 50 pounds.
• Other duties include reading, writing, taking verbal instruction, and using a keyboard.
• Must be able to speak knowledgeably to customers and employees. Demonstrating proper business ethics to a high degree of customer service while confidentiality maintaining relationships with customers and employees.
• Must be able to drive a company vehicle adheres to policy and maintain the vehicle.
• Regular attendance must be maintained.

Equipment used to Perform Job:

Must be skilled using the following equipment: a ladder, company vehicle, hand tools, (I.E. screwdriver, drill, meters, telephone headset, soldering iron, pipe bender, hilti gun, etc.) and telephone, lift, computer and calculator.

Must be able to lift 50 pounds.

Education:

High School Degree or equivalent and knowledge of installing all basic fire alarms with one to two years of related experience.

License/Certifications Required:

Massachusetts Electricians Journeyman “B” or System Technician “D” license

F1 Boston Fire Department Alarm License

Valid driver’s license

Summary of duties and responsibilities

Duties include but are not limited to the following: responsible for scheduling service calls, fire inspections, and customer support. Member must be able to work well with others while pursuing team goals for productivity and innovation.

Duties and Responsibilities:

• Answer incoming service calls, and be able to meet the customer’s needs or resolve any customer issue.
• Watch the schedule for changes such as the technician running late, rush jobs, and emergency jobs.
• Coordinate the scheduling of daily service calls, quarterly fire inspections, wellness inspections, UL Inspections, Gold Inspections, and return visits to customers.
• Dispatch technician to customer-related service calls.
• Review scheduling changes/Issues with the Service Scheduling Supervisor/Manager.
• Communicate with sales, technical staff, and accounting to accommodate the needs of the customer to provide superior customer service.

Experience:

The position requires a team-oriented individual with strong organizational, interpersonal, and communication skills. Individual must have a proven track record of taking initiative and handling numerous priorities at once while providing superior customer support. Must be proficient in computer skills and detail orientated.

Education:

Minimum education requirements: Associates Degree or high school diploma with longer work experience. The candidate must be highly proficient with software applications.

Summary of duties and responsibilities

Duties include but are not limited to the following: responsible for carrying out all company goals and objectives as it relates to this position. Incoming telephone calls from existing and future customers are among the most important calls to Electronic Alarms (EA). The primary function of this position is the ability to interact effectively with customers in accordance with EA’s policy and be knowledgeable in all operations of different departments throughout the company. Duties include, but are not limited to the scheduling of new and existing installations, track installers’ time on the job, and interaction between all departments. Member must be able to work well with others while pursuing team goals for productivity and innovation.

• Respond to customer inquiries and needs, as received by telephone, fax, email, or in person.
• Attend operations meetings as required
• Contact clients to schedule jobs
• Resolve any customer-related installations inquiries.
• Interact between all departments to resolve installation issues.
• Schedule installers, create and update a permanent schedule board, and tentative schedule with the operations manager/technicians.
• Send out verification of alarm protection documents to customers.
• Assist installation supervisor to utilize installation personnel to maximize profits, efficiency, and customer satisfaction
• Contact clients to verify job satisfaction.
• Assist the operations supervisor with purchase orders
• Assist in staging parts at the start of the job, work with the operations supervisor to order non-stocked equipment, and verify the equipment list upon completion.
• Daily review and update open jobs list
• Communicate with the Sales and management team to accommodate the needs of the customer and provide superior customer service
• Other projects and duties as requested by management

Other Responsibilities:

• Must communicate effectively with customers and company staff, be well organized and detail-oriented, develop and maintain good relationships with customers.
• Maintain confidential information related to customer transactions, including pricing, problems with equipment, etc.
• Enthusiastically support the company’s efforts to measure service level quality.

Experience:

The position requires a team-oriented individual with strong organizational, interpersonal, and communication skills with several years of customer service experience. Individuals must have a proven track record of taking initiative and handling numerous priorities at once.

Education:

Desirable education requirements: Bachelor’s Degree or equivalent work experience. The candidate must be highly proficient with software applications such as Microsoft Outlook, Excel, and Word.

$5,000 Bonus for Eligible Applicants**

Job Summary

American Alarm and Communications, a leader in the security systems industry, is seeking Alarm Technicians to join our team in Arlington, Massachusetts!

Summary of duties and responsibilities

Duties include but are not limited to the following: responsible for providing superior customer technical support to AACI installation staff and key accounts. Must be proficient at installing all of the systems that are in place in our customer base. All installations must meet the highest quality standards set forth by American Alarm, while assuring a professional and safe working environment. Communicates effectively with technical staff and external customers.

Security Systems Integrator

Alarm Technician professional highly proficient with systems; integrated knowledgeable in all of the following applications residential and commercial including but not limited to the following:

• Burglar Alarm Systems
• Fire Alarm Systems
• Access Systems
• CCTV/Video Systems
• Intercom Systems
• Integrated Systems
• Home Automation Systems
• New industry technology
• Networking

Duties and Responsibilities

• Problem Solving/Consulting lead go-to person for AACI technicians
• Security Systems professional highly proficient with installing integrated systems.
• Monitors quality of installation work performed at customer site to ensure the highest quality standard and safety.
• Maintain accurate records of all installation jobs. Provide accurate, detailed and timely paperwork and reports to management.
• Build and maintain working relations with the sales staff.
• Provide phone support for installation team.
• Assist Installation Manager in the ongoing training of new and existing installation technicians.
• Aid Field Supervisors with performance assessment and capability of technical staff.
• Assist in formulating policy, procedures and guidelines that would further the growth, development and professionalism of the installation department with a goal of superior customer service and satisfaction.
• Investigate troublesome accounts and advise the sales/customer service department of possible system upgrades.
• Must be able to speak knowledgably to customers and employees. Demonstrating proper business ethics to a high degree of customer service while confidentiality maintaining relationships with customers and employees.
• Must be able to drive a company vehicle adhere to policy and maintain vehicle.

Additional Duties:

• Research and obtain information on position specific training opportunities.
• Responsible for handling senior technician on-call duties on a regular scheduled basis.
• Other duties as required or assigned by company management.
• Must be able to obtain a Department of Defense security clearance and or/Massachusetts security clearance.

Education:

Electronics degree or equivalent work experience in the electronics field is required. This person must be able to manage multiple tasks simultaneously and work well with other people.

License/Certifications Required:

• Massachusetts Electricians System Technician “D” license
• Massachusetts Public Safety “S” license
• Valid drivers license

Certifications Preferred:

• Manufacturing Certifications and/or training e.g. Pelco, Honeywell, Northern, Nexwatch, DSX, GE, etc. Networking Certifications e.g. MCSE, A+, CCNA, Network+ etc.

Industry Certifications e.g. NICET, EST, NTS/NBFAA, SIA, RCDD, and etc.

Summary of duties and responsibilities

Duties include but are not limited to the following: responsible for providing fire testing and inspections for customers. Must be proficient at servicing all of the fire systems that are in our customer database and able to effectively communicate with technical staff and external/internal customers. All services must meet the highest quality standards set forth by American Alarm/Advanced Signal while assuring a professional and safe working environment.

Duties and Responsibilities

• Test fire alarms and sprinkler systems at customer sites by inspecting controls, transmitters, batteries, and audible and visual alarm indicators. Clean smoke detectors and test. Performs minor maintenance, repair, and replacement to fire alarm systems.
• Maintain accurate records and files to perform routine inspections for the customer base.
• Monitors quality of service and installation work performed at the customer site to ensure the highest quality standard and safety.
• Provides written and oral reports to Central Station by phone or radio.
• Complete testing paperwork.
• The physical requirement to inspect equipment includes climbing ladders, poles, and riders, moving values, squatting, and lifting an average of 50 pounds.
• Other duties include reading, writing, taking verbal instruction, and using a keyboard.
• Must be able to speak knowledgeably to customers and employees. Demonstrating proper business ethics to a high degree of customer service while confidentiality maintaining relationships with customers and employees.
• Must be able to drive a company vehicle adhere to policy and maintain a vehicle.
• Regular attendance must be maintained.

Equipment used to Perform Job:

Must be skilled using the following equipment: a ladder, company vehicle, hand tools, (I.E. screwdriver, drill, meters, telephone headset, soldering iron, pipe bender, Hilti gun, etc.) and telephone, lift, computer and calculator.

Must be able to lift 50 pounds.

Education:

High School Degree or equivalent and knowledge of installing all basic fire alarms with one to two years of related experience.

License/Certifications Required:

Massachusetts Electricians Journeyman “B” or System Technician “D” license

F1 Boston Fire Department Alarm License

Valid driver’s license

If you see your future in the security systems industry, then please consider joining the American Alarm team today.

American Alarm and Communications is a family-owned company, in business since 1971 and growing steadily throughout New England. We take our mission seriously and we foster a supportive, family-like atmosphere to help our employees succeed.

We are seeking talented Installation technicians to work from our branch in Wallingford, Connecticut. Hired licensed technicians will receive a $5000.00 sign-on bonus!

Candidates must have: A L-6 or C-6 Limited Electrical Journeyperson License. You will be proficient with residential and commercial security systems installation, programming and service, including but not limited to – Burglar Alarm Systems, Fire Alarm Systems, Access Control Systems, Video Systems, Intercom Systems, and networking. You must have a valid driver’s license and be able to drive a company vehicle. Backgrounds checks are required.

Great Compensation: We pay our employees well, with salary, overtime, and an annual profit-sharing bonus. We provide a comprehensive benefits program that includes: medical, dental, and vision insurance coverage; 401k plan with employer matching contributions; Flexible Spending Accounts (FSA); life insurance, supplemental life, and AD&D insurance; short-term and long-term disability insurance; paid vacation, personal and holiday time.

Summary of duties and responsibilities

Independently performs detailed installation, testing and inspection, and repair of all American Alarm intrusion, fire, access, and video systems according to system specifications and American Alarm protocols to ensure that systems are functioning properly.

Duties and Responsibilities

• Inspects integrated and complex commercial and residential intrusion, fire, access, and video systems according to system specifications and American Alarm protocols to ensure that systems are functioning properly.  Inspects the quality of work to ensure it meets company standards and recommends quality process improvements.
• Installs and services small, medium, large, integrated, and complex commercial and residential intrusion, fire, access, and video systems according to system specifications and American Alarm protocols to ensure that systems are functioning properly.
• Performs troubleshooting and repair functions for all systems including advanced, complex integrated commercial and residential intrusion, fire, access, and video systems such as programming; debugging computer glitches; cleaning detectors; testing controls and peripheral devices; mounting, replacing and testing equipment according to specifications; running cable, bending pipe, etc.  Maintains and repairs system components.  Tests systems according to written specifications to verify system performance and to determine the cause of system problems.  Be a “go-to” resource for colleagues often.
• Instructs customers in intrusion, fire, access, and video systems operation.  Responds to customer questions and requests.  Recommend corrective services to adjust customer complaints.
• Defines the scope of add-ons and change orders, seeks customer approval, and writes up paperwork.  Assists in the explanation of systems alternatives to potential customers.  Recommends ways to use additional features and capabilities of system installations. Assists sales in the design and engineering of systems.
• Maintains accurate records of all inspections/service calls and troubleshoots as required.  Provides accurate, detailed, and timely paperwork and reports to management. Completes as-builts.  Uses Mobility Solutions e.g. for submitting service tickets or researching customer information.
• Oversees the work of Systems Apprentices and Technicians checking for quality, safety, and accuracy.  Provides feedback to Supervisors on Systems Technician and Apprentice performance.  Acts as onsite project lead to meet project timelines and goals.
• Evaluates new products for reliability and fitness to targeted customer use and profile.
• Other duties as required by management.

Education

• High School Diploma or equivalent experience plus the completion of a vocational, technical or license training program.
• Continuous manufacturer’s specialized training.

Experience

• Knowledge of installing, testing, inspecting, and repairing basic intrusion, fire, access, video, networked systems.
• At least one specialty and basic understanding of networking are required.
• Basic project planning, administration, and execution.

License/Certification

• Massachusetts Electricians Journeyman “B” or Systems Technician “D” license, or equivalent in other states.

Skills

• The job requires command of the English language including reading, speaking, writing, and taking verbal instructions to clearly communicate and follow instructions.  Touch typing is a plus.

Tools Used

• Ladder, company vehicle, hand tools, (i.e. screwdriver, drill, meters, telephone headset, soldering iron, pipe bender, Hilti gun, etc.) telephone, lift, calculator, laptop, tablet, smartphone. Must have a currently valid driver’s license and be 25 years old or have a clean driving record to operate a company vehicle.

Physical requirements

• Must be able to lift 50 pounds.  Must be able to stand for prolonged periods of time, travel by car, and fit into tight places.

Must be able to respond to audible and visual signals indicating that the system is functioning properly.

Summary of duties and responsibilities

Duties include reading and analyzing moderately complex contracts, researching, and preparing draft contract specifications, policies, and procedures, interpreting contract requirements to contractors, and recommending contract changes based on needs. Administer all compliance programs, projects, and/or processes and ensures compliance with laws, regulations, and requirement of customers and contractors.

Duties and Responsibilities:

• Manage the construction & property management contract legalese packages related to our standard contract legalese forms, requiring legal analysis, recommendations, and often coordination with outside attorneys
• Complete Compliance Questionnaires requested by customers, often relating to our safety, cyber security, disaster recovery, and other internal policies and practices
• Coordinate the Compliance Portal Administration, using third-party online portals requested by customers. Manage cost and subsequent invoicing of customers required for this service.
• Assist with Company Certification Compliance, completing the annual qualification documents and uploading them online for MA DCAMM, ITC 71, TRD 03, Federal SAM, State of Maryland, etc. Request checks for payments due. AIA progress payment vouchers
• Review and assist with the pre-sale Bid Specification Packages received from municipalities.

Other Duties

• Complete AIA progress payment documentation
• Serves as the main Point of Contact to direct compliance issues for investigation and resolution
•  Act as a point of contact for customers, clients, partners, and internal employees
• Identify problem spots when it comes to fulfilling compliance standards, and help develop recommendations to improve the organizational procedure
•  Assist with implementing and updating corporate policies
• Provide guidance to staff regarding terms and conditions and of compliance documents, as well as assist in negotiating the terms and conditions of agreements with clients and subcontractors.
• Develop and maintain operational and record-keeping systems for tracking compliance responsibilities.
• Other duties and projects as assigned

Experience

This position requires:

• A minimum of three years of experience in relevant compliance/contracts fields
• The ability to communicate orally and in writing to a wide variety of audiences both formally and informally
• Work requires computer literacy including word processing, Excel, report preparation, and data management. Work requires excellent organizational, oral, and written communication
•  Demonstrate good communication, analytical and problem-solving skills. Work requires intense concentration and attention to detail
• Strong internal customer focus with a desire to learn all aspects of the business
• High level of discipline, attention to detail, and ability to meet deadlines in a fast-paced environment while still maintaining a high level of accuracy
• Strong written and verbal communication and interpersonal skills
•  Outstanding organizational, problem-solving, and multi-tasking skills
• Team-player and positive attitude, eager to do more and help out, views challenging situations as opportunities

Significant Job Segments: Contract Administration, Customer Service, Multi-tasking, Attention to Detail, Problem Solving, Microsoft Word/Excel/Outlook/Powerpoint