Careers

Electronic First Responder for Life-Safety and Security Systems

Are you looking for a meaningful mission, not just another job? Are you ready to become an Electronic First Responder and help people threatened by fire, burglars, or who need immediate medical help?

If you are thinking “yes”, then we want to hear from you today.

We are hiring career-oriented people to work in our 24-7 Alarm Monitoring Center in Arlington, Massachusetts, where we monitor security systems, fire alarms, medical alert systems, video surveillance, and other networked systems for homes and businesses across New England.

Prior security alarm monitoring experience is not required, because we have a robust paid training program. In short, if you have the desire to succeed and a commitment to helping people, then we have a future you can count on and a team that can help you get there.

Compensation starts up to $24 per hour commensurate with experience.

Electronic first responders handle both routine signals and priority alarms. You will reach out to property owners or dispatch police and firefighters when needed. You will provide direct customer service, including technical assistance to help customers troubleshoot issues. It’s a fast-paced, mission-driven environment because we are serious about protecting people and property. Since we operate 24-7, 365 days a year, there is some flexibility in crafting work schedules for operators.

Great Benefits: American Alarm employees enjoy an annual profit-sharing bonus in addition to a competitive hourly wage. Our comprehensive benefits program includes:

• Medical, Dental, and Vision insurance coverage
• 401k Plan with employer matching contributions
• Flexible Spending Accounts (FSA)
• Life insurance, Supplemental Life and AD&D insurance
• Short-term and Long-term Disability insurance; 
• Paid vacation, personal, and holiday time.

Summary of duties and responsibilities

Duties include but are not limited to the following: responsible for providing fire testing and inspections for customers. Must be proficient at servicing all of the fire systems that are in our customer database and able to effectively communicate with technical staff and external/internal customers. All services must meet the highest quality standards set forth by American Alarm/Advanced Signal while assuring a professional and safe working environment.

Duties and Responsibilities

• Test fire alarms and sprinkler systems at customer sites by inspecting controls, transmitters, batteries, and audible and visual alarm indicators. Clean smoke detectors and test. Performs minor maintenance, repair, and replacement to fire alarm systems.
• Maintain accurate records and files to perform routine inspections for the customer base.
• Monitors quality of service and installation work performed at the customer site to ensure the highest quality standard and safety.
• Provides written and oral reports to Central Station by phone or radio.
• Complete testing paperwork.
• The physical requirement to inspect equipment includes climbing ladders, poles, and riders, moving values, squatting, and lifting an average of 50 pounds.
• Other duties include reading, writing, taking verbal instruction, and using a keyboard.
• Must be able to speak knowledgeably to customers and employees. Demonstrating proper business ethics to a high degree of customer service while confidentiality maintaining relationships with customers and employees.
• Must be able to drive a company vehicle adhere to policy and maintain a vehicle.
• Regular attendance must be maintained.

Equipment used to Perform Job:

Must be skilled using the following equipment: a ladder, company vehicle, hand tools, (I.E. screwdriver, drill, meters, telephone headset, soldering iron, pipe bender, Hilti gun, etc.) and telephone, lift, computer and calculator.

Must be able to lift 50 pounds.

Education:

High School Degree or equivalent and knowledge of installing all basic fire alarms with one to two years of related experience.

License/Certifications Required:

Massachusetts Electricians Journeyman “B” or System Technician “D” license

F1 Boston Fire Department Alarm License

Valid driver’s license

Summary of duties and responsibilities

Responsibilities include but are not limited to the following: Selling new commercial accounts assuring customer satisfaction by representing the Company’s products and services in a clear and positive manner to distributors, dealers, and customers in accordance with American Alarm’s company policy. Sales consist of but are not limited to systems installation contracts and contractual recurring electronic systems services. Team members must be able to work well with others while pursuing team goals for productivity and innovation.

Duties and Responsibilities

• Effective communication skills to represent the company and its products.
• Sales hunter mentality with strong networking skills.
• Familiar with fire, burglary, access control, video and intercom systems and be able to analyze system problems and recommend required solutions.
• Responds to customer questions and needs quickly and efficiently.
• Maintain confidential information related to customer transactions, including pricing and problems with equipment.
• Serves as the primary link between the Company and customer to resolve problem accounts.
• Internally, coordinates the Company’s resources (departments) as required, to correct identified troublesome accounts.
• Develop and maintain good relationships with customers and vendors.
• Ability to close new business as well as existing business accounts.
• Seek out new opportunities to keep the sales pipeline full.
• Ability to stay current with the latest technology changes in our industry.
• Strong computer skills and the ability to deliver accurate proposals to our clients
• Ability to work well with all departments to deliver a quality experience to our customers.
• Must be well organized and meticulous.

Accountability:

The Sales Representative will be accountable to the Sales Manager. Secondary accountability will be to the other management team members, employees, and customers of the company.

Experience:

The position requires a collaborative individual with strong organizational, interpersonal, and communication skills. Individuals must have a proven history of taking initiative and managing multiple projects at once.

Education:

Minimum education requirements: Bachelor’s degree or Associates Degree with longer work experience. The candidate must be highly proficient with software applications.

$5,000 Bonus for Eligible Applicants**

Job Summary

American Alarm and Communications, a leader in the security systems industry, is seeking Alarm Technicians to join our team in Arlington, Massachusetts!

Summary of duties and responsibilities

Duties include but are not limited to the following: responsible for providing superior customer technical support to AACI installation staff and key accounts. Must be proficient at installing all of the systems that are in place in our customer base. All installations must meet the highest quality standards set forth by American Alarm, while assuring a professional and safe working environment. Communicates effectively with technical staff and external customers.

Security Systems Integrator

Alarm Technician professional highly proficient with systems; integrated knowledgeable in all of the following applications residential and commercial including but not limited to the following:

• Burglar Alarm Systems
• Fire Alarm Systems
• Access Systems
• CCTV/Video Systems
• Intercom Systems
• Integrated Systems
• Home Automation Systems
• New industry technology
• Networking

Duties and Responsibilities

• Problem Solving/Consulting lead go-to person for AACI technicians
• Security Systems professional highly proficient with installing integrated systems.
• Monitors quality of installation work performed at customer site to ensure the highest quality standard and safety.
• Maintain accurate records of all installation jobs. Provide accurate, detailed and timely paperwork and reports to management.
• Build and maintain working relations with the sales staff.
• Provide phone support for installation team.
• Assist Installation Manager in the ongoing training of new and existing installation technicians.
• Aid Field Supervisors with performance assessment and capability of technical staff.
• Assist in formulating policy, procedures and guidelines that would further the growth, development and professionalism of the installation department with a goal of superior customer service and satisfaction.
• Investigate troublesome accounts and advise the sales/customer service department of possible system upgrades.
• Must be able to speak knowledgably to customers and employees. Demonstrating proper business ethics to a high degree of customer service while confidentiality maintaining relationships with customers and employees.
• Must be able to drive a company vehicle adhere to policy and maintain vehicle.

Additional Duties:

• Research and obtain information on position specific training opportunities.
• Responsible for handling senior technician on-call duties on a regular scheduled basis.
• Other duties as required or assigned by company management.
• Must be able to obtain a Department of Defense security clearance and or/Massachusetts security clearance.

Education:

Electronics degree or equivalent work experience in the electronics field is required. This person must be able to manage multiple tasks simultaneously and work well with other people.

License/Certifications Required:

• Massachusetts Electricians System Technician “D” license
• Massachusetts Public Safety “S” license
• Valid drivers license

Certifications Preferred:

• Manufacturing Certifications and/or training e.g. Pelco, Honeywell, Northern, Nexwatch, DSX, GE, etc. Networking Certifications e.g. MCSE, A+, CCNA, Network+ etc.

Industry Certifications e.g. NICET, EST, NTS/NBFAA, SIA, RCDD, and etc.

Summary of duties and responsibilities

Duties include but are not limited to the following: responsible for providing fire testing and inspections for customers. Must be proficient at servicing all of the fire systems that are in our customer database and able to effectively communicate with technical staff and external/internal customers. All services must meet the highest quality standards set forth by American Alarm/Advanced Signal while assuring a professional and safe working environment.

Duties and Responsibilities

• Test fire alarms and sprinkler systems at customer sites by inspecting controls, transmitters, batteries, and audible and visual alarm indicators. Clean smoke detectors and test. Performs minor maintenance, repair, and replacement to fire alarm systems.
• Maintain accurate records and files to perform routine inspections for the customer base.
• Monitors quality of service and installation work performed at the customer site to ensure the highest quality standard and safety.
• Provides written and oral reports to Central Station by phone or radio.
• Complete testing paperwork.
• The physical requirement to inspect equipment includes climbing ladders, poles, and riders, moving values, squatting, and lifting an average of 50 pounds.
• Other duties include reading, writing, taking verbal instruction, and using a keyboard.
• Must be able to speak knowledgeably to customers and employees. Demonstrating proper business ethics to a high degree of customer service while confidentiality maintaining relationships with customers and employees.
• Must be able to drive a company vehicle adhere to policy and maintain a vehicle.
• Regular attendance must be maintained.

Equipment used to Perform Job:

Must be skilled using the following equipment: a ladder, company vehicle, hand tools, (I.E. screwdriver, drill, meters, telephone headset, soldering iron, pipe bender, Hilti gun, etc.) and telephone, lift, computer and calculator.

Must be able to lift 50 pounds.

Education:

High School Degree or equivalent and knowledge of installing all basic fire alarms with one to two years of related experience.

License/Certifications Required:

Massachusetts Electricians Journeyman “B” or System Technician “D” license

F1 Boston Fire Department Alarm License

Valid driver’s license

We are seeking Systems Technician Apprentices to work from our Arlington, Massachusetts headquarters.

This position will work under the direct supervision of a licensed technician and follows clearly defined written and verbal instructions to perform routine installation, test, inspection and repair of electronic systems.

Duties and Responsibilities

Assists licensed technicians performing routine inspections of intrusion and fire alarm systems according to clearly written instruction and/or under direct supervision to ensure that system components are operating correctly.

Assists licensed technicians in the installation of fire, intrusion, access, and video systems following directions and checking work with licensed technicians.

Assists licensed technicians in the performance of basic troubleshooting and repair functions for fire, intrusion, access, and video systems and equipment such as mounting, replacing, and testing equipment according to specifications; running cable, bending pipes, etc. Performs a limited number of go / no go tests according to written specifications and under supervision to determine the cause of system problems. Refers more complex issues to licensed technicians.

Responsible for accurate tracking of timesheets, installation jobs, service tickets, and inventory items.

High School Diploma or equivalent.

Experience

Working knowledge of electronic security systems is desired. Also preferred: data networking communications, electronics, construction, project management, or other related experience.

License/Certification

Must successfully work towards attaining a MA System Technician “D” license, or equivalent in other states, OSHA 10 license, and a valid Driver’s License. Must be able to obtain a Massachusetts security certificate of clearance or equivalent in other states.

Skills

The job requires command of the English language including reading, speaking, writing, and taking verbal instructions to clearly communicate and follow instructions. Touch typing is a plus.

Tools Used

Ladder, company vehicle, hand tools, (i.e. screwdriver, drill, meters, telephone headset, soldering iron, pipe bender, Hilti gun, etc.) telephone, lift, calculator, laptop, tablet, smartphone. Must have a currently valid driver’s license and be 25 years old or have a clean driving record to operate a company vehicle.

Physical requirements

Must be able to lift 50 pounds. Must be able to stand for prolonged periods of time, travel by car, and fit into tight places.

Must be able to respond to audible and visual signals indicating that the system is functioning properly

Summary of duties and responsibilities

Duties include but are not limited to the following: ensuring the timely and accurate processing of new contracts, takeovers, job add-ons, and data verification calls. Member must be able to work well with others while pursuing team goals for productivity and innovation.

Administration of Contracts

60%

• Process Contracts as received from Sales (approx. 450-600 monthly) per the established contract process. Steps include:
  • Confirm that all paperwork is done properly, entering orders and setting up customer accounts, processing deposit, approving jobs for sales commissions, scanning paperwork, creating customer files, and filing in the file room.
• Follow-up on all outstanding issues and drive toward resolution.
• Verify deposit checks with contracts
• Data integrity calls
• Make folders and labels for new contracts, file in the file room

Other Duties

40%

• Special projects as assigned by the Marketing & Sales Administration Manager.

Experience

This position requires previous office administrative experience working in an office environment or a related position. Customer service experience is preferred but not required. Must have advanced computer skills, administrative ability, and detail-oriented. Use of The Four-Way Test in fulfilling your duties:

1. Is it the Truth?
2. Is it Fair to all concerned?
3. Will it build Goodwill and Better Friendships?
4. Will it be Beneficial to all concerned?

The “Four-Way Test” of the things we think, say or do, recommended by the Rotary International Foundation has served us well.

Significant Job Segments

• Contract Administration
• Customer Service
• Multi-tasking
• Attention to Detail
• Problem Solving
• Microsoft Word/Excel/Outlook/Powerpoint

AACI complies with all aspects of the Americans with Disabilities Act (ADA) and state disability laws. This means that we will not discriminate against qualified individuals with a disability in any phase of the employment relationship including application for employment, hiring, promotions and/or advancement opportunities, termination, compensation, training, and any other conditions or privileges of employment.