Careers

If you want to feel good at the end of every shift, knowing you made a difference in people’s lives by protecting their homes and businesses, this job is for you. We are seeking enthusiastic customer service team players to provide life-safety and security alarm monitoring from our state-of-the-art security call center in Arlington.

Please note this is not a security guard position.

Successful candidates for this position will have superior customer service skills, data entry experience, strong verbal communications skills, attention to detail, and be able to multi-task and problem solve. Many of our current operators have joined us from retail positions or consumer call center positions and have had great success because of their transferable people skills.

***Compensation to start at up to $18.50 per hour or more commensurate with experience.

Our monitoring center operators are trained to evaluate and respond within seconds to any alarm, be it intrusion, fire, environmental hazards such as flooding, gas leaks, carbon monoxide, or a fault in a company’s business network. Operator response to emergency signals averages less than 20 seconds. Operators interface with local first-responders and law-enforcement officials to help facilitate emergency response and follow-up.

*About American Alarm & Communications, Inc.

*American Alarm is New England’s Trusted Security Company. We are a family-owned business with more than 250 employees in six locations. We offer extensive and ongoing industry training, a full benefits package and numerous incentive plans including profit sharing for employees.

American Alarm was founded in 1971 and provides a full range of security and life-safety systems for all classes of property, from single-family homes to businesses large and small, to major public and historic venues. The nerve-center of our operation is our newly expanded and enhanced Security Command Center in Arlington. This monitoring center been called a model for the industry and is attracting visitors from all over the world. U.L. listed and recognized by the U.S. Federal Government, it is equipped with the latest monitoring and communications technology and full remote disaster-proof redundancy.

We welcome applicants with successful retail experience, call center associates, military (former or actively serving). In short, if you have the desire to succeed and a commitment to customer service excellence, we have a future you can count on and a team that can help you get there.

Please reference your desired Full-Time working hours – based upon days, evenings or nights. Some shifts require weekend scheduling. We run fixed shifts but will be flexible based upon your needs.

$5,000.00 bonus for a qualified hire!!

Job Summary

American Alarm and Communications, a leader in the security systems industry, is seeking a Advanced Systems Technician to join our team! Since 1971, we have been providing the best possible security technology and customer service to protect homes and businesses across New England. The Advanced Systems Technician is an integral part of the team! This Advanced Systems Technician opportunity is a vital role and requires a reliable professional with good judgment and strong technical skills. If that’s you and you’re ready to take your career to the next level, it’s time to join our team!

Summary of duties and responsibilities

Has complete working knowledge of fire, access, and video systems. Also must have an advanced understanding of building, cabling, and fire codes.

Duties and Responsibilities

• Inspects all basic and complex commercial and residential burglar, fire, access, and video systems according to American Alarm specifications and protocols. Inspects the quality of work performed by others to ensure it meets company standards.
• Installs and services basic, integrated and complex commercial and residential intrusion, fire, access and video systems according to system specifications and American Alarm protocols to ensure that systems are functioning properly.
• Performs advanced, complex troubleshooting and repair functions for commercial and residential intrusion, fire, access and video systems such as: programming; debugging computer glitches; cleaning detectors; testing controls and peripheral devices; mounting, replacing and testing equipment according to specifications; running cable, bending pipes, etc.
• Instructs customers in intrusion, fire, access and video systems operation. Responds to customer questions and requests. Recommend corrective services to adjust customer complaints. Diffuses difficult and complex customer issues.
• Defines the scope of add-ons and change orders, seeks customer approval and writes up paperwork. Recommends ways to use additional features and capabilities of system installations. Performs site visits with sales consultants at existing or potential clients. Takes responsibility for project from first walk through to final sign off and hand offs to service.
• Maintains accurate records of all inspections/service calls and troubleshooting as required. Provides accurate, detailed and timely paperwork and reports to management. Completes as-builts. Uses Mobility Solutions e.g. for submitting service tickets or researching customer information.
• Oversees the work of Systems Apprentices and Technicians checking for quality, safety and accuracy. Provides feedback to Supervisors on Inspector and Apprentice performance. Acts as onsite project lead to meet project timelines and goals, and oversee lead technicians, technicians, apprentices, and subcontractors.
• Other duties as required by management.

Education

• High School Diploma or equivalent experience plus the completion of a vocational, technical or license training program.
• Continuous manufacturer’s specialized training.
• College Degree a plus.

Experience

• Knowledge of installing, testing, inspecting and repairing intrusion, fire, access, and video systems including large or complex integrated systems.
• General understanding of networks.

License/Certification

• Massachusetts Electricians Journeyman “B” or Systems Technician “D” license, or equivalent in other states. F1 Boston Fire Department Alarm License. Valid Driver’s License.

Skills

• Job requires command of English language including reading, speaking, writing, and taking verbal instructions to clearly communicate and follow instructions. Touch typing a plus.
• Ability to provide direction with clarity.

Tools Used

• Ladder, company vehicle, hand tools, (i.e. screwdriver, drill, meters, telephone headset, soldering iron, pipe bender, hilti gun etc.) telephone, lift, calculator, laptop, tablet, smartphone. Must have a currently valid driver’s license and be 25 years old or have a clear driving record to operate a company vehicle.

Physical requirements

• Must be able to lift 50 pounds. Must be able to stand for prolonged periods of time, travel by car and fit into tight places.
• Must be able to respond to audible and visual signals indicating that the system is functioning properly.

Americans With Disabilities Act

American Alarm & Communications, Inc. complies with all aspects of the Americans with Disabilities Act (ADA) and state disability laws. This means that we will not discriminate against qualified individuals with a disability in any phase of the employment relationship including application for employment, hiring, promotions and/or advancement opportunities, termination, compensation, training and any other conditions or privileges of employment.

$5,000 Sign-on Bonus for the Successful Candidate

Use of Take-Home Company Van

American Alarm and Communications is a family owned, independent company, founded in 1971 and growing steadily. We are seeking a leader with excellent technical and interpersonal skills for our service team based in Arlington, Massachusetts. If you are ready to take your career to the next level, it’s time to join our team!

The job: The Field Supervisor will review daily schedules, support schedulers, assist technicians at job sites, provide field and phone support, and assist in training.  The Field Supervisor will also assist in recruitment, training and performance management of the technical team.

Your experience: You will need field experience with security technology standards, systems and best practices. You must be proficient with computer applications and have excellent written and verbal communications skills.

You must be able to manage multiple tasks simultaneously and work well with other people. An electronics degree or equivalent work experience in the electronics field and previous supervisory experience is preferred. A Massachusetts Electricians Journeyman “B” or System Technician “D” license is required. 

Compensation: We offer a highly competitive financial package, with salary, overtime and an annual profit sharing bonus. We provide a comprehensive benefits program that includes: medical, dental and vision insurance coverage; 401k plan with employer matching contributions; Flexible Spending Accounts (FSA); life insurance, supplemental life and AD&D insurance; short-term and long-term disability insurance; paid vacation, personal and holiday time.

Apply today and learn more about this great career opportunity.

Field Supervisor for Fire Systems Service Team
American Alarm and Communications, Arlington, MA

$5,000 Sign-on Bonus for the Successful Candidate

Use of Take-Home Company Van

American Alarm and Communications is a family owned, independent company, founded in 1971 and growing steadily. We are seeking a leader with excellent technical and interpersonal skills for our fire service team based in Arlington, Massachusetts. If you are ready to take your career to the next level, it’s time to join our team!

The job: The Field Supervisor will have direct supervision for Fire Service team.  The Field Supervisor will review daily schedules, support schedulers, assist technicians at job sites, provide field and phone support, and assist in training.  The Field Supervisor will be also assisting in recruitment, training and performance management of the technical team.

Your experience: You must have field experience with fire and security technology standards, systems and best practices. You must be proficient with computer applications and have excellent written and verbal communications skills. You must be able to manage multiple tasks simultaneously and work well with other people. An electronics degree or equivalent work experience in the electronics field and previous supervisory experience is preferred. A Massachusetts Electricians Journeyman “B” or System Technician “D” license is required. 

Compensation: We offer a highly competitive financial package, with salary, overtime and an annual profit sharing bonus. We provide a comprehensive benefits program that includes: medical, dental and vision insurance coverage; 401k plan with employer matching contributions; Flexible Spending Accounts (FSA); life insurance, supplemental life and AD&D insurance; short-term and long-term disability insurance; paid vacation, personal and holiday time.

Apply today and learn more about this great career opportunity.

$5,000 Bonus for Eligible Applicants**

Job Summary

American Alarm and Communications, a leader in the security systems industry, is seeking Alarm Technicians to join our team in Arlington, Massachusetts!

Summary of duties and responsibilities

Duties include but are not limited to the following: responsible for providing superior customer technical support to AACI installation staff and key accounts. Must be proficient at installing all of the systems that are in place in our customer base. All installations must meet the highest quality standards set forth by American Alarm, while assuring a professional and safe working environment. Communicates effectively with technical staff and external customers.

Security Systems Integrator

Alarm Technician professional highly proficient with systems; integrated knowledgeable in all of the following applications residential and commercial including but not limited to the following:

• Burglar Alarm Systems
• Fire Alarm Systems
• Access Systems
• CCTV/Video Systems
• Intercom Systems
• Integrated Systems
• Home Automation Systems
• New industry technology
• Networking

Duties and Responsibilities

• Problem Solving/Consulting lead go-to person for AACI technicians
• Security Systems professional highly proficient with installing integrated systems.
• Monitors quality of installation work performed at customer site to ensure the highest quality standard and safety.
• Maintain accurate records of all installation jobs. Provide accurate, detailed and timely paperwork and reports to management.
• Build and maintain working relations with the sales staff.
• Provide phone support for installation team.
• Assist Installation Manager in the ongoing training of new and existing installation technicians.
• Aid Field Supervisors with performance assessment and capability of technical staff.
• Assist in formulating policy, procedures and guidelines that would further the growth, development and professionalism of the installation department with a goal of superior customer service and satisfaction.
• Investigate troublesome accounts and advise the sales/customer service department of possible system upgrades.
• Must be able to speak knowledgably to customers and employees. Demonstrating proper business ethics to a high degree of customer service while confidentiality maintaining relationships with customers and employees.
• Must be able to drive a company vehicle adhere to policy and maintain vehicle.

Additional Duties:

• Research and obtain information on position specific training opportunities.
• Responsible for handling senior technician on-call duties on a regular scheduled basis.
• Other duties as required or assigned by company management.
• Must be able to obtain a Department of Defense security clearance and or/Massachusetts security clearance.

Education:

Electronics degree or equivalent work experience in the electronics field is required. This person must be able to manage multiple tasks simultaneously and work well with other people.

License/Certifications Required:

• Massachusetts Electricians System Technician “D” license
• Massachusetts Public Safety “S” license
• Valid drivers license

Certifications Preferred:

• Manufacturing Certifications and/or training e.g. Pelco, Honeywell, Northern, Nexwatch, DSX, GE, etc. Networking Certifications e.g. MCSE, A+, CCNA, Network+ etc.

Industry Certifications e.g. NICET, EST, NTS/NBFAA, SIA, RCDD, and etc.

American Alarm and Communications, a leader in the security systems industry, is seeking a Sales Engineer to join our team! Since 1971, we have been providing the best possible security technology and customer service to protect homes and businesses across New England. As an integral part of the team, the Sales Engineer is responsible for providing sales with technical support on both a pre and post sales basis by assisting with system programming, design specification and project oversight. If that’s you and you’re ready to take your career to the next level, it’s time to join our team!

The Sales Engineer will include working with Sales to assemble a bill of material and labor estimates for customer projects and accurately determining the necessary equipment quantities, pricing and labor needed to complete the job according to AACI’s standards and customer’s expectations. In addition, candidates will work with all teams within the company to interpret project specifications and drawings, determine system layout, and develop bill of materials.

Candidates should have an eagerness to tackle the next project or bid spec package with a hands-on, roll up your sleeves approach. Ability to lead a team from multiple groups within the company to provide a seamless customer experience. A team player with the desire to coordinate and communicate with key customers, salespeople, technical support, installation and managers to complete the project to customer specifications. An inclination for being a people person, a good, listener with the ability to be diplomatic and persuasive. Candidates must have experience with reviewing bid documents for purposes of evaluating and preparing comprehensive bill of materials and scope of work descriptions. Position requires planning, organizing and implementing skills and a strong sense of urgency.

Candidates should have proficiency in the use of computer applications including; Auto CAD LT or equivalent and various estimating software packages. IT and Data Networking Knowledge is considered highly valuable and Field Experience with security technology standards, systems and best practices is preferred. This position requires excellent written and verbal communications skills

The Sales Engineer shall possess a two-year or 4-year electronics degree from an accredited college or university and a minimum of 2 years working experience in the electronics field with working knowledge of low voltage communications systems. A Systems Technician Low Voltage “D” or Journeyman Electrician “B” License a plus.