Security Monitoring Center Operator
American Alarm and Communications, Arlington, MA

If you want to feel good at the end of every shift, knowing you made a difference in people’s lives by protecting their homes and businesses, this job is for you. We are seeking enthusiastic customer service team players to provide life-safety and security alarm monitoring from our state-of-the-art security call center in Arlington.

Please note this is not a security guard position.

Successful candidates for this position will have superior customer service skills, data entry experience, strong verbal communications skills, attention to detail, and be able to multi-task and problem solve. Many of our current operators have joined us from retail positions or consumer call center positions and have had great success because of their transferable people skills.

Compensation starts up to $18.50 per hour commensurate with experience.

Our monitoring center operators are trained to evaluate and respond within seconds to any alarm, be it intrusion, fire, environmental hazards such as flooding, gas leaks, carbon monoxide, or a fault in a company’s business network. Operator response to emergency signals averages less than 20 seconds. Operators interface with local first-responders and law-enforcement officials to help facilitate emergency response and follow-up.

About American Alarm:

American Alarm is New England’s Trusted Security Company. We are a family-owned business with more than 250 employees in six locations. We offer extensive and ongoing industry training, a full benefits package and numerous incentive plans including profit sharing for employees.

American Alarm was founded in 1971 and provides a full range of security and life-safety systems for all classes of property, from single-family homes to businesses large and small, to major public and historic venues. The nerve-center of our operation is our newly expanded and enhanced Security Command Center in Arlington.  This monitoring center been called a model for the industry and is attracting visitors from all over the world. U.L. listed and recognized by the U.S. Federal Government, it is equipped with the latest monitoring and communications technology and full remote disaster-proof redundancy.

We welcome applicants with successful retail experience, call center associates, military (former or actively serving). In short, if you have the desire to succeed and a commitment to customer service excellence, we have a future you can count on and a team that can help you get there.

Please reference your shift preference Full-time days or Full-time evenings some shifts require weekend scheduling.

Summary of duties and responsibilities

Duties include but are not limited to the following: to assure customer satisfaction by striving for the goal of responding to as many customer telephone inquiries as possible without transferring them to another person and representing the company’s products and services in a clear and positive manner to customers in accordance with AACI’s policy. Member must be able to work well with others while pursuing team goals for productivity and innovation.

Primary Responsibilities:

• Handle incoming telephone inquiries, continuously improving one’s ability to offer customer immediate, accurate responses and resolutions thereby minimizing transferring of calls and putting customers on hold.
• Respond to customer inquiries and needs, as received by telephone, fax, email or in-person.
• Continuously cross-train and develop improved ability to fulfill customer requests of multiple types and build your skills in performing customer service functions in Central Station, Service Scheduling, and Accounting, including, but not limited to, putting systems “on-test”, changing emergency notification call lists, processing credit card payments, scheduling service calls, helping solve false alarm problems, and more.
• Follow through consistently on promises to customers.

Other Responsibilities:

• Must communicate effectively with customers and company staff, be well organized and detail oriented, develop and maintain good relationships with customers.
• Maintain confidential information related to customer transactions, including pricing, problems with equipment, etc.
• Enthusiastically support the company’s efforts to measure service level quality.
• Document frequently asked questions and “best practice” responses for implementation in developing a company procedure manual with other team members. Procedure manual will aid in the training new and existing team members.

Experience:

Position requires a versatile, enthusiastic and team-oriented individual with strong organizational, interpersonal, and communication skills. Individual must have a proven track record of taking initiative and handling numerous priorities at once while maintaining accuracy and attention to detail.

To perform this position successfully, an individual should demonstrate the following competencies: Judgment – displays willingness to make decisions; exhibits sound and accurate judgment; includes appropriate people in decision-making process; makes timely decisions. Professionalism– approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions. Adaptability– adapts to changes in the work environment; able to deal with frequent change, delays, or unexpected events. Attendance/Punctuality – is consistently at work and on time and ensures work responsibilities are covered when absent. Dependability – follows instructions, responds to management directions; takes responsibility for own actions; keeps to commitments; completes tasks on time or notifies appropriate person with an alternate plan. Touch-typing, headset must be worn while performing functions of this position, customer service, or call center experience is a plus.

Candidate should be highly proficient with software applications such as Microsoft Outlook, Excel, and Word.

Summary of duties and responsibilities

• Establishes network specifications by conferring with users; analyzing workflow, access, information, and security requirements; designing router administration, including interface configuration and routing protocols.
• Establishes network by evaluating network performance issues including availability, utilization, throughput, goodput, and latency; planning and executing the selection, installation, configuration, and testing of equipment; defining network policies and procedures; establishing connections and firewalls.
• Maintains network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendor.
• Secures network by developing network access, monitoring, control, and evaluation; maintaining documentation.
• Prepares users by designing and conducting training programs; providing references and support.
• Upgrades network by conferring with vendors; developing, testing, evaluating, and installing enhancements.
• Meets financial requirements by submitting information for budgets; monitoring expenses.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Protects organization’s value by keeping information confidential.
• Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Provide technical support for both hardware and software issues our users encounter.
• Manage the configuration and operation of client-based computer operating systems.
• Monitor the system daily and respond immediately to security or usability concerns.
• Create and verify backups of data.
• Respond to and resolve help desk requests.
• Upgrade systems and processes as required for enhanced functionality and security issue resolution.
• Install and test computer related equipment.

Experience

Position requires the equivalent of 7 years of experience in the management of computer systems in a customer – end user focused business environment. Specific demonstrated competencies include: strategic thinking and project management, a bias to action and meeting deadlines and budget goals, original thinking and creativity, meeting challenges with resourcefulness, generates suggestions for improving work, develops innovative approaches and ideas, presents ideas and information in a manner that gets others’ attention, complete projects in a timely manner. Decision making skills are essential as erroneous decisions will have a long-term effect on the AACI’s success.

Skills

Hands-on experience with:

• Triaging, troubleshooting and tracing potentially undocumented systems.
• Windows Server and Desktops (MCSE preferred).
• Linux experience a plus
• Virtualization, both VMWare and Hyper-V
• Networking across multiple physical locations, including securely integrating firewall with SDWan, VLAN, WiFi, iPhone, iPad, and VPN access.
• Routers and switches including Cisco and Dell
• Telecom, including multiple variants of PBX along with POTS, PRI, and SIP
• DHCP & DNS including local IP management.
• LDAP and Active Directory.
• Terminal emulation.
• Managing multiple ISPs.
• Willing to learn new technologies

Education requirements

Position requires the knowledge of computer systems architecture, software and hardware associated with a master’s degree in computer science or the equivalent experience. MCSE required.

American Alarm & Communications, Inc. (AACI), a leader in the security systems industry, is seeking a Network Solutions Administrator to join our team! Since 1971, we have been providing the best possible security technology and customer service to protect homes and businesses across New England. If you are ready to take your career to the next level, it’s time to join our team!

Summary of duties and responsibilities

Under direct supervision performs routine installation, testing, inspections, and repair of networked systems according to system specifications and American Alarm protocols to ensure that systems are functioning properly.  Primarily works on Small to medium size systems. Must be onsite with Licensed American Alarm Systems Technician or Lead / Advanced Network Solutions Administrator.

Duties and Responsibilities

• Assists installation technicians with network configuration including IP address schema, data port set-up, device programming, software application installation including plug-ins, network device installation, user interface device set-up, network data cabling and terminations, and other installation tasks for residential and commercial fire, intrusion, access and video systems, following directions, project specifications and project timelines.
• Assists service technicians with basic network and software troubleshooting and repair functions for residential and commercial fire, intrusion, access and video systems and equipment. Basic troubleshooting would include: diagnosing network traffic bottlenecks.
• Recommend corrective services to adjust customer complaints. Refers difficult and complex customer issues to supervisor.
• Defers IT related issues for design and sales to Advanced Network Solutions Administrator or Supervisor.
• Maintains accurate records of all installations including network configurations, software versions, service and troubleshooting history, as required. Provides accurate, detailed and timely paperwork and reports to management.  Uses Mobility Solutions e.g. for submitting service tickets, recording time spent on installations, or researching customer information.
• Provides advice and assistance to technicians and apprentices. Maintains project timelines and goals.
• Provides constructive feedback to technical leadership on product solution performance.
• Other duties as required by management.

Education

• High School Diploma or equivalent experience plus the completion of a vocational, technical or license training program.

Experience

• Diverse knowledge of networking, hardware, software, cabling, terminations required.
• Electronic security experience a plus.
• 0 – 2 years of American Alarm experience

License/Certification

• Massachusetts security certificate of clearance or equivalent in other states and DOD clearance. ESNT Network Certification, Network+, MCSE, CCNA, or equivalent certifications required. Valid Driver’s License required.

Skills

• Job requires command of English language including reading, speaking, writing, and taking verbal instructions to clearly communicate and follow instructions. Touch typing a plus.

Tools Used

• Ladder, company vehicle, hand tools, (i.e. screwdriver, meters, label makers, telephone headset, soldering iron, drill, etc.) telephone, lift, calculator, laptop, tablet, smartphone. Must have a currently valid driver’s license and be 25 years old or have a clear driving record to operate a company vehicle.

Physical requirements

• Must be able to lift 50 pounds. Must be able to stand for prolonged periods of time, travel by car and fit into tight places.
• Must be able to respond to audible and visual signals indicating that the system is functioning properly.

We value our employees and all they do to help make American Alarm & Communications, Inc. successful. That’s why we offer programs and benefits that help our employees stay healthy, reach their financial goals, plan for their future and achieve work-life balance.

Americans With Disabilities Act

American Alarm & Communications, Inc. complies with all aspects of the Americans with Disabilities Act (ADA) and state disability laws. This means that we will not discriminate against qualified individuals with a disability in any phase of the employment relationship including application for employment, hiring, promotions and/or advancement opportunities, termination, compensation, training and any other conditions or privileges of employment.

American Alarm & Communications, Inc. (AACI), a leader in the security systems industry, is seeking a Technical Support Specialist to join our team! Since 1971, we have been providing the best possible security technology and customer service to protect homes and businesses across New England. If you are ready to take your career to the next level, it’s time to join our team!

Summary of duties and responsibilities

 Duties include but are not limited to the following:  responsible for in-office technical support for sales, technicians and customers including on line support, phone support, troubleshooting, system optimization and training programs.   Must be knowledgeable in the support of cloud-based solutions.   All services must meet the highest quality standards set forth by American Alarm.  Must be able to communicate effectively with technical staff and internal and external customers.

Initial Scope of Supported Solutions

 Brivo, Eagle Eye Networks, OpenEye, Alarm.com, 2N/Axis, Seneca-xConnect,  I-View Now

Duties And Responsibilities 

• Provide superior customer service skills to technically support internal/external customers: technicians, sales staff, central station, office personnel and our residential and commercial customers.
• Provide sales and Installations with technical support on both a pre and post sales basis by assisting with system programming, design, staging and pre-programming.
• Work with the sales and the technical team to interpret project specifications and drawings, determine system layout, and develop bill of materials to include appropriate amount of job-related labor to perform the project.
• Provides remote technical support for all cloud-based solutions, documents incidents, creates detailed service SRO’s for all unresolved issues, and schedules field technician site visits.
• Assists service technicians with basic network and software troubleshooting and repair functions for residential and commercial intrusion, access and video systems and equipment. Basic troubleshooting would include: diagnosing network traffic bottle.
• Provide remote training and product demonstrations for potential and existing customers.
• Develop and maintain knowledge of current and new technologies
• Must be responsible, self-motivated, self-starter, personable and well-organized.
• Investigate troublesome accounts and advise the customer service department of any customer scheduling needs and possible system upgrades.
• Must be able to effectively handle stressful situations and have strong interpersonal skills; ability to work with diverse groups while managing multiple tasks simultaneously.
• Account for all time through ticketing and timely submission of tickets for billing
• Excellent written and verbal communication skills Develop creative technical solutions to ensure consistent highly responsive quality service levels.
• Provide accurate, detailed and timely paperwork and reports to management.
• Research and obtain information on position specific training opportunities. Assist in formulating policy, procedures and guidelines that would further the growth, development and professionalism of the technical department with a goal of superior customer service and satisfaction.
• Able to react to change productively and handle another essential task as assigned.

Experience

• Proficient with networking skills, CCNA and MCSE or greater a plus.
• Server configuration. Windows and Linux a plus.
• Ability to demonstrate planning, organizing and implementing skills which allow the successful completion of a project by a specific due date.
• Knowledge of installing, testing, inspecting and repairing basic intrusion, fire, access and video systems a plus.

Desired License/Certifications

• Must be able to obtain a Department of Defense security clearance and or/Massachusetts security certificate of clearance.
• A valid MA Systems Technician “D” license or journeyman electrician “B” license or equivalent in other states is a plus.

Education

• High School Diploma or equivalent experience plus the completion of a vocational, technical or license training program.
• Continuous manufacturer’s specialized training
• College Degree a plus

Travel:

• Occasional travel required

We value our employees and all they do to help make American Alarm & Communications, Inc. successful. That’s why we offer programs and benefits that help our employees stay healthy, reach their financial goals, plan for their future and achieve work-life balance.

Commercial Sales Representative

American Alarm and Communications, a leader in the security systems industry, is seeking Sales Reps to join our team!

Selling new commercial accounts assuring customer satisfaction by representing the Company’s products and services in a clear and positive manner to distributors, dealers, and customers in accordance with AACI’s company policy.  Sales consist of but not limited to: systems installation contracts and contractual recurring electronic systems services.

Candidates must have strong communication skills and networking skills.  Candidates must be familiar with fire, burglar alarm, video and access control systems and be able to analyze system problems and recommend required solutions.

Position requires a team-oriented individual with strong organizational, interpersonal, and communication skills.  Individual must have a proven track record of sales, taking initiative and handling numerous priorities at once.

3-5 years of selling in the Security and Alarm industry along with a bachelor’s degree in Business Administration, or Associates Degree with longer work experience.  Candidate must be computer literate and proficient with Microsoft office and other software applications.

$5,000 Sign On Bonus Special for Licensed Technicians

Come join our team as we prepare to celebrate our 50^th year in business serving our Rhode Island customers!

What makes us different?  

Tech Advancement:  Unlike many traditional alarm companies, Electronic Alarms has successfully expanded its expertise beyond just burglar and fire alarms, with exciting app and network based video and access system integrations.  We are pioneers in the rapidly expanding smart home automation industry and “internet of things” world we now live in.  Electronic Alarms has strategically partnered with the best equipment manufacturers, software and smartphone App providers so that we provide customers and technicians with the best tools and end user experience. 

If you reside in the RI area and have experience as an electrician, telephone/data technician, fire alarm technician or expertise in smart home technologies or computer networking, please contact us!

Rewards for Achievement:  Our culture honors achievement and promotes from within. We are proud to say that many of our employees have well over 25 years of continued service with the company.

Boston Wage Scale (without the dreaded commute):  Electronic Alarms’ comprehensive pay & benefits package is often on par with licensed technician hourly rates found in the Boston Metro area.   So why not work in Rhode Island and avoid the dreaded commute to Boston? 

Take your Truck Home at night:  Work with a team that will help you grow to be the best you can be.  We offer all of the typical benefits plus 401k with matching contribution, annual profit sharing, large project profit sharing, paid personal time, vacation time, tuition reimbursement, first time homebuyer no-interest loan and take-home company truck.

$5,000.00 bonus for a qualified hire!!

Job Summary

American Alarm and Communications, a leader in the security systems industry, is seeking a Advanced Systems Technician to join our team! Since 1971, we have been providing the best possible security technology and customer service to protect homes and businesses across New England. The Advanced Systems Technician is an integral part of the team! This Advanced Systems Technician opportunity is a vital role and requires a reliable professional with good judgment and strong technical skills. If that’s you and you’re ready to take your career to the next level, it’s time to join our team!

Summary of duties and responsibilities

Has complete working knowledge of fire, access, and video systems. Also must have an advanced understanding of building, cabling, and fire codes.

Duties and Responsibilities

• Inspects all basic and complex commercial and residential burglar, fire, access, and video systems according to American Alarm specifications and protocols. Inspects the quality of work performed by others to ensure it meets company standards.
• Installs and services basic, integrated and complex commercial and residential intrusion, fire, access and video systems according to system specifications and American Alarm protocols to ensure that systems are functioning properly.
• Performs advanced, complex troubleshooting and repair functions for commercial and residential intrusion, fire, access and video systems such as: programming; debugging computer glitches; cleaning detectors; testing controls and peripheral devices; mounting, replacing and testing equipment according to specifications; running cable, bending pipes, etc.
• Instructs customers in intrusion, fire, access and video systems operation. Responds to customer questions and requests. Recommend corrective services to adjust customer complaints. Diffuses difficult and complex customer issues.
• Defines the scope of add-ons and change orders, seeks customer approval and writes up paperwork. Recommends ways to use additional features and capabilities of system installations. Performs site visits with sales consultants at existing or potential clients. Takes responsibility for project from first walk through to final sign off and hand offs to service.
• Maintains accurate records of all inspections/service calls and troubleshooting as required. Provides accurate, detailed and timely paperwork and reports to management. Completes as-builts. Uses Mobility Solutions e.g. for submitting service tickets or researching customer information.
• Oversees the work of Systems Apprentices and Technicians checking for quality, safety and accuracy. Provides feedback to Supervisors on Inspector and Apprentice performance. Acts as onsite project lead to meet project timelines and goals, and oversee lead technicians, technicians, apprentices, and subcontractors.
• Other duties as required by management.

Education

• High School Diploma or equivalent experience plus the completion of a vocational, technical or license training program.
• Continuous manufacturer’s specialized training.
• College Degree a plus.

Experience

• Knowledge of installing, testing, inspecting and repairing intrusion, fire, access, and video systems including large or complex integrated systems.
• General understanding of networks.

License/Certification

• Massachusetts Electricians Journeyman “B” or Systems Technician “D” license, or equivalent in other states. F1 Boston Fire Department Alarm License. Valid Driver’s License.

Skills

• Job requires command of English language including reading, speaking, writing, and taking verbal instructions to clearly communicate and follow instructions. Touch typing a plus.
• Ability to provide direction with clarity.

Tools Used

• Ladder, company vehicle, hand tools, (i.e. screwdriver, drill, meters, telephone headset, soldering iron, pipe bender, hilti gun etc.) telephone, lift, calculator, laptop, tablet, smartphone. Must have a currently valid driver’s license and be 25 years old or have a clear driving record to operate a company vehicle.

Physical requirements

• Must be able to lift 50 pounds. Must be able to stand for prolonged periods of time, travel by car and fit into tight places.
• Must be able to respond to audible and visual signals indicating that the system is functioning properly.

Americans With Disabilities Act

American Alarm & Communications, Inc. complies with all aspects of the Americans with Disabilities Act (ADA) and state disability laws. This means that we will not discriminate against qualified individuals with a disability in any phase of the employment relationship including application for employment, hiring, promotions and/or advancement opportunities, termination, compensation, training and any other conditions or privileges of employment.

$5,000.00 bonus for a qualified hire!!

Job Summary

American Alarm and Communications, a leader in the security systems industry, is seeking a Advanced Systems Technician to join our team! Since 1971, we have been providing the best possible security technology and customer service to protect homes and businesses across New England. The Advanced Systems Technician is an integral part of the team! This Advanced Systems Technician opportunity is a vital role and requires a reliable professional with good judgment and strong technical skills. If that’s you and you’re ready to take your career to the next level, it’s time to join our team!

Summary of duties and responsibilities

Has complete working knowledge of fire, access, and video systems. Also must have an advanced understanding of building, cabling, and fire codes.

Duties and Responsibilities

• Inspects all basic and complex commercial and residential burglar, fire, access, and video systems according to American Alarm specifications and protocols. Inspects the quality of work performed by others to ensure it meets company standards.
• Installs and services basic, integrated and complex commercial and residential intrusion, fire, access and video systems according to system specifications and American Alarm protocols to ensure that systems are functioning properly.
• Performs advanced, complex troubleshooting and repair functions for commercial and residential intrusion, fire, access and video systems such as: programming; debugging computer glitches; cleaning detectors; testing controls and peripheral devices; mounting, replacing and testing equipment according to specifications; running cable, bending pipes, etc.
• Instructs customers in intrusion, fire, access and video systems operation. Responds to customer questions and requests. Recommend corrective services to adjust customer complaints. Diffuses difficult and complex customer issues.
• Defines the scope of add-ons and change orders, seeks customer approval and writes up paperwork. Recommends ways to use additional features and capabilities of system installations. Performs site visits with sales consultants at existing or potential clients. Takes responsibility for project from first walk through to final sign off and hand offs to service.
• Maintains accurate records of all inspections/service calls and troubleshooting as required. Provides accurate, detailed and timely paperwork and reports to management. Completes as-builts. Uses Mobility Solutions e.g. for submitting service tickets or researching customer information.
• Oversees the work of Systems Apprentices and Technicians checking for quality, safety and accuracy. Provides feedback to Supervisors on Inspector and Apprentice performance. Acts as onsite project lead to meet project timelines and goals, and oversee lead technicians, technicians, apprentices, and subcontractors.
• Other duties as required by management.

Education

• High School Diploma or equivalent experience plus the completion of a vocational, technical or license training program.
• Continuous manufacturer’s specialized training.
• College Degree a plus.

Experience

• Knowledge of installing, testing, inspecting and repairing intrusion, fire, access, and video systems including large or complex integrated systems.
• General understanding of networks.

License/Certification

• Massachusetts Electricians Journeyman “B” or Systems Technician “D” license, or equivalent in other states. F1 Boston Fire Department Alarm License. Valid Driver’s License.

Skills

• Job requires command of English language including reading, speaking, writing, and taking verbal instructions to clearly communicate and follow instructions. Touch typing a plus.
• Ability to provide direction with clarity.

Tools Used

• Ladder, company vehicle, hand tools, (i.e. screwdriver, drill, meters, telephone headset, soldering iron, pipe bender, hilti gun etc.) telephone, lift, calculator, laptop, tablet, smartphone. Must have a currently valid driver’s license and be 25 years old or have a clear driving record to operate a company vehicle.

Physical requirements

• Must be able to lift 50 pounds. Must be able to stand for prolonged periods of time, travel by car and fit into tight places.
• Must be able to respond to audible and visual signals indicating that the system is functioning properly.

Americans With Disabilities Act

American Alarm & Communications, Inc. complies with all aspects of the Americans with Disabilities Act (ADA) and state disability laws. This means that we will not discriminate against qualified individuals with a disability in any phase of the employment relationship including application for employment, hiring, promotions and/or advancement opportunities, termination, compensation, training and any other conditions or privileges of employment.

$5,000 Bonus for Eligible Applicants**

Job Summary

American Alarm and Communications, a leader in the security systems industry, is seeking Alarm Technicians to join our team in Arlington, Massachusetts!

Summary of duties and responsibilities

Duties include but are not limited to the following: responsible for providing superior customer technical support to AACI installation staff and key accounts. Must be proficient at installing all of the systems that are in place in our customer base. All installations must meet the highest quality standards set forth by American Alarm, while assuring a professional and safe working environment. Communicates effectively with technical staff and external customers.

Security Systems Integrator

Alarm Technician professional highly proficient with systems; integrated knowledgeable in all of the following applications residential and commercial including but not limited to the following:

• Burglar Alarm Systems
• Fire Alarm Systems
• Access Systems
• CCTV/Video Systems
• Intercom Systems
• Integrated Systems
• Home Automation Systems
• New industry technology
• Networking

Duties and Responsibilities

• Problem Solving/Consulting lead go-to person for AACI technicians
• Security Systems professional highly proficient with installing integrated systems.
• Monitors quality of installation work performed at customer site to ensure the highest quality standard and safety.
• Maintain accurate records of all installation jobs. Provide accurate, detailed and timely paperwork and reports to management.
• Build and maintain working relations with the sales staff.
• Provide phone support for installation team.
• Assist Installation Manager in the ongoing training of new and existing installation technicians.
• Aid Field Supervisors with performance assessment and capability of technical staff.
• Assist in formulating policy, procedures and guidelines that would further the growth, development and professionalism of the installation department with a goal of superior customer service and satisfaction.
• Investigate troublesome accounts and advise the sales/customer service department of possible system upgrades.
• Must be able to speak knowledgably to customers and employees. Demonstrating proper business ethics to a high degree of customer service while confidentiality maintaining relationships with customers and employees.
• Must be able to drive a company vehicle adhere to policy and maintain vehicle.

Additional Duties:

• Research and obtain information on position specific training opportunities.
• Responsible for handling senior technician on-call duties on a regular scheduled basis.
• Other duties as required or assigned by company management.
• Must be able to obtain a Department of Defense security clearance and or/Massachusetts security clearance.

Education:

Electronics degree or equivalent work experience in the electronics field is required. This person must be able to manage multiple tasks simultaneously and work well with other people.

License/Certifications Required:

• Massachusetts Electricians System Technician “D” license
• Massachusetts Public Safety “S” license
• Valid drivers license

Certifications Preferred:

• Manufacturing Certifications and/or training e.g. Pelco, Honeywell, Northern, Nexwatch, DSX, GE, etc. Networking Certifications e.g. MCSE, A+, CCNA, Network+ etc.

Industry Certifications e.g. NICET, EST, NTS/NBFAA, SIA, RCDD, and etc.

$5,000 Bonus for Eligible Applicants**

Job Summary

American Alarm and Communications, a leader in the security systems industry, is seeking Alarm Technicians to join our team!

Summary of duties and responsibilities

Duties include but are not limited to the following: responsible for providing superior customer technical support to AACI installation staff and key accounts. Must be proficient at installing all of the systems that are in place in our customer base. All installations must meet the highest quality standards set forth by American Alarm, while assuring a professional and safe working environment. Communicates effectively with technical staff and external customers.

Security Systems Integrator

Alarm Technician professional highly proficient with systems; integrated knowledgeable in all of the following applications residential and commercial including but not limited to the following:

• Burglar Alarm Systems
• Fire Alarm Systems
• Access Systems
• CCTV/Video Systems
• Intercom Systems
• Integrated Systems
• Home Automation Systems
• New industry technology
• Networking

Duties and Responsibilities

• Problem Solving/Consulting lead go-to person for AACI technicians
• Security Systems professional highly proficient with installing integrated systems.
• Monitors quality of installation work performed at customer site to ensure the highest quality standard and safety.
• Maintain accurate records of all installation jobs. Provide accurate, detailed and timely paperwork and reports to management.
• Build and maintain working relations with the sales staff.
• Provide phone support for installation team.
• Assist Installation Manager in the ongoing training of new and existing installation technicians.
• Aid Field Supervisors with performance assessment and capability of technical staff.
• Assist in formulating policy, procedures and guidelines that would further the growth, development and professionalism of the installation department with a goal of superior customer service and satisfaction.
• Investigate troublesome accounts and advise the sales/customer service department of possible system upgrades.
• Must be able to speak knowledgably to customers and employees. Demonstrating proper business ethics to a high degree of customer service while confidentiality maintaining relationships with customers and employees.
• Must be able to drive a company vehicle adhere to policy and maintain vehicle.

Additional Duties:

• Research and obtain information on position specific training opportunities.
• Responsible for handling senior technician on-call duties on a regular scheduled basis.
• Other duties as required or assigned by company management.
• Must be able to obtain a Department of Defense security clearance and or/Massachusetts security clearance.

Education:

Electronics degree or equivalent work experience in the electronics field is required. This person must be able to manage multiple tasks simultaneously and work well with other people.

License/Certifications Required:

• Massachusetts Electricians System Technician “D” license
• Massachusetts Public Safety “S” license
• Valid drivers license

Certifications Preferred:

• Manufacturing Certifications and/or training e.g. Pelco, Honeywell, Northern, Nexwatch, DSX, GE, etc. Networking Certifications e.g. MCSE, A+, CCNA, Network+ etc.

Industry Certifications e.g. NICET, EST, NTS/NBFAA, SIA, RCDD, and etc.

American Alarm & Communications, Inc. dba Advanced Signal Corporation, a trusted life-safety systems partner for engineers, architects, electrical contractors and facility managers across eastern New England is seeking a Receptionist/Administrative Assistant to join our team!

Summary of duties and responsibilities

Duties include but are not limited to the following: responsible for carrying out all company goals and objectives as it relates to this position. Incoming telephone calls from existing and future customers are among the most important calls to AACI/Advanced Signal. The primary function of this position is the ability to interact effectively with customers in accordance with AACI’s policy and be knowledgeable in all operations of different departments throughout the company. Duties include, but are not limited to the scheduling of Test and Inspections and service calls, answering incoming phone lines, tracking of technician paperwork, and interaction between all departments. Member must be able to work well with others while pursuing team goals for productivity and innovation.

Primary Responsibilities:

• Scheduling of all Test and Inspection and Service calls. Review service reports and time cards for accuracy. Monitor service technicians for progress on job assigned in case reassignment is needed for emergency service calls.
• Follow up with Answering Service for messages every morning at 8:00 a.m. coordinate information with proper departments.
• Support Sales staff with administrative tasks.
• Respond to customer inquiries and needs, as received by telephone, fax, email or in-person.
• Contact clients to schedule jobs and resolve any customer related inquiries.
• Update and copy T & I reports for technicians and fire departments as necessary.
• Update address files.
• Requesting and follow through on Certificates of Insurance for new and existing customers.
• Order office supplies, printed forms and laboratory/janitorial supplies.
• Attend meetings as required and prepare technicians meeting minutes.

Other Responsibilities:

• Must communicate effectively with customers and company staff, be well organized and detail oriented, develop and maintain good relationships with customers.
• Maintain confidential information related to customer transactions, including pricing, problems with equipment, etc.
• Enthusiastically support the company’s efforts to measure service level quality.
• Other projects and duties as requested by management.

Experience:

Position requires a team-oriented individual with strong organizational, interpersonal, and communication skills with several years of customer service experience. Individual must have a proven track record of taking initiative and handling numerous priorities at once.

Education:

Desirable education requirements: Bachelor’s Degree or equivalent work experience. Candidate must be highly proficient with software applications such as Microsoft Outlook, Excel, and Word.