Careers

If you want to feel good at the end of every shift, knowing you made a difference in people’s lives by protecting their homes and businesses, this job is for you. We are seeking enthusiastic customer service team players to provide life-safety and security alarm monitoring from our state-of-the-art security call center in Arlington, Massachusetts.

***Please note this is not a security guard position – we are seeking candidates who have Call Center experience.

Successful candidates for this position will have superior customer service skills, data entry experience, strong verbal communications skills, attention to detail, and be able to multi-task and problem solve. Many of our current operators have joined us from high end retail positions or consumer call center positions and have had great success because of their transferable people skills.

Compensation to start at up to $20.00 per hour or more commensurate with experience.

Our call center operators are trained to evaluate and respond within seconds to any alarm, be it intrusion, fire, environmental hazards such as flooding, gas leaks, carbon monoxide, or a fault in a company’s business network. Operator response to emergency signals averages less than 20 seconds. Operators interface with local first-responders and law-enforcement officials to help facilitate emergency response and follow-up.

*American Alarm is New England’s Trusted Security Company. We are a family-owned business with more than 250 employees in six locations. We offer extensive and ongoing industry training, a full benefits package and numerous incentive plans including profit sharing for employees.

American Alarm was founded in 1971 and provides a full range of security and life-safety systems for all classes of property, from single-family homes to businesses large and small, to major public and historic venues. The nerve-center of our operation is our newly expanded and enhanced Security Command Center in Arlington. This monitoring center been called a model for the industry and is attracting visitors from all over the world. U.L. listed and recognized by the U.S. Federal Government, it is equipped with the latest monitoring and communications technology and full remote disaster-proof redundancy.

We welcome applicants with successful former military experience and call center associates. In short, if you have the desire to succeed and a commitment to customer service excellence, we have a future you can count on and a team that can help you get there.

Please reference your desired Full-Time working hours – based upon days, evenings or nights. Some shifts require weekend scheduling. We run fixed shifts but will be flexible based upon your needs.

This is a salary plus commission opportunity.

Summary of duties and responsibilities

Duties include but are not limited to the following: Selling new residential and small business commercial accounts assuring customer satisfaction by representing the Company’s products and services in a clear and positive manner to distributors, dealers, and customers in accordance with AACI’s company policy. Sales consist of but not limited to: systems installation contracts and contractual recurring electronic systems services. Member must be able to work well with others while pursuing team goals for productivity and innovation.

This individual will have a strong capacity to self-generate leads, convert those leads to customers, develop existing accounts and close sales in a timely manner.

Duties and Responsibilities

• Work to generate new business while also growing existing customer accounts.
• Must have strong communication skills and networking skills.
• Should be familiar with fire and burglar alarm systems and be able to analyze system problems and recommend required solutions.
• Respond to customer inquires and needs, as received by telephone, fax, email or in-person.
• Must be well organized and detail oriented.
• Maintain confidential information related to customer transactions, including pricing, problems with equipment, etc.
• Serves as the primary link between the Company and subscriber in order to resolve problem accounts.
• Develop and maintain good relationships with customers and vendors.

Accountability:

The Small Business/Residential Sales Representative will be accountable to the Regional Sales Manager. Secondary accountability will be to the other management team members, employees and customers of the company.

Experience:

Position requires a team-oriented individual with strong organizational, interpersonal, and communication skills. Individual must have a proven track record of taking initiative and handling numerous priorities at once.

Education:

Minimum education requirements: Bachelor’s degree in Business Administration, or Associates Degree with longer work experience. Candidate must be highly proficient with software applications.

Summary of duties and responsibilities

Responsible for working with Sales to assemble a bill of materials and labor estimate for each pending customer project. Accurately determine the necessary equipment quantities, pricing and labor needed to complete the job according to American Alarm’s standards and customer’s expectations.  Ability to understand the sales process with the goal of helping Sales “close the deal”.

Duties and Responsibilities

• Provide sales with technical support on both a pre and post sales basis by assisting with design specification and project oversight.

• Review Bid Specification packages and document scope of Work and Bid Responses.

• Work with the sales and technical team to interpret project specifications and drawings, determine system layout, and develop bill of materials to include appropriate amount of job-related labor to perform the project.

• Confers with engineers, managers, customers, subcontractors and others to discuss projects, prepare documents.

• Coordinate planning, designing, system equipment submittals and drawings

• Working knowledge of AutoCAD drawings, and general equipment diagrams
• Available to Support Project managers for ongoing project deployment for scope changes and adjustments as needed for project completion.
• Coordinate with key partner suppliers to tap into their system design and pre-sale resources including developing bills of materials, special project pricing, presentations, and training.

• Develop and maintain knowledge of current and new technologies
• Research and assist with computer applications for continuous process improvement as technology changes to increase productivity and accuracy of quotes.

• Visit customer locations to assist in site audits, commissioning and project oversight as needed.

• Create and maintain database to increase productivity and accuracy.
• Other duties as required or assigned by company management.

Experience/Qualifications:

Candidates should have an eagerness to tackle the next project or bid spec package with a hands-on, roll up your sleeves approach.  Ability to lead a team from multiple groups within the company to provide a seamless customer experience.  A team player with the desire to coordinate and communicate with key partner suppliers, customers, salespeople, tech support, subcontractors, field service, central station, supervisors, managers to complete the project to customer specifications.  An inclination for being a people person, a good, listener with the ability to be diplomatic and persuasive.  Candidates must have experience with reviewing bid documents for purposes of evaluating and preparing comprehensive bill of materials and scope of work descriptions.  Position requires planning, organizing and implementing skills and a strong sense of urgency.  Candidates should have proficiency in the use of computer applications including; Auto CAD LT or equivalent and various estimating software packages. IT and Data Networking Knowledge is considered highly valuable and Field Experience with our product lines, standards, systems and best practices is preferred.  This position requires excellent written and verbal communications skills must be able to read and effectively interpret general business documentation. Must be responsible, self-motivated, self-starter, personable and well-organized able to provide superior customer service to internal and external customers.  Candidates must enjoy technology and learning about newly available innovations.

Education:

The System Designer shall possess a two-year or 4-year electronics degree from an accredited college or university or a minimum of 2 years as a licensed technician in the electronics field with working knowledge of low voltage communications systems.

Additional Qualifications:

Systems Technician Low Voltage “D” or Journeyman Electrician “B” License a plus.  Manufacturers’ certifications from Genetec, Avigilon, Brivo, Eagle Eye, Lenel, DMP, Alarm.com, and Axis Communications. A minimum of two years’ experience working with CAD or similar products.

Job Summary

American Alarm and Communications, a leader in the security systems industry, is seeking an experienced Service Technician to join our team in Worcester, MA.

We’ve been in business since 1971 and continue to grow. We’re locally owned, independent company dedicated to the New England market for the long term. Quality and service are the foundation of our business, which is why we retain our customers and our employees for years, often decades.

We offer generous benefits, health insurance, profit sharing, paid time off and a work environment that honors achievement and promotes from within. Apply today and start a career path within a growing stable company.

License/Certification

• Massachusetts Electricians Journeyman “B” or Systems Technician “D” license, or equivalent in other states. Valid Driver’s License

We are looking for a Scheduling Specialist to join our team in our Arlington, Massachusetts Corporate Office.

Summary of duties and responsibilities:

Duties will include the scheduling of service and maintenance for customers, tracking time on the job and interaction between all departments. Member must be able to work well with others while pursuing team goals for productivity and innovation.

In addition, Scheduler will respond to customer inquiries and needs, contact clients to schedule jobs; resolve any customer related service inquiries; interact with ll departments to resolve service and maintenance issues and contact clients to verify job satisfaction.

Experience:

Experience in a Scheduling/dispatching position is desirable. Position requires a team-oriented individual with strong organizational, interpersonal, and communication skills with several years of customer service experience. Individual must have a proven track record of taking initiative and handling numerous priorities at once.

Apply now and if you join our team you’ll get a $5,000 Sign-on Bonus

We need an experienced fire alarm systems technician.  We’ve been in business for more than 40 years and are going strong. We’re an authorized Engineered Systems Distributor for Notifier. We specialize in complex, enterprise fire alarm and life-safety systems and we need your help.

The job: You will independently perform detailed installation, programming, testing, inspection and repair of fire systems according to manufacturer and system specifications using Advanced Signal Corporation protocols. You will be an on-site project lead making sure timelines and goals are met. You will perform record of completion and testing of fire systems with associated NFPA documents.

You will inspect the quality of work done by others to ensure it meets company standards and recommend quality process improvements. You will also train customers in fire systems operation and respond to customer questions or requests. You will be a great troubleshooter, solving problems and completing repairs.

To apply you must have: A Massachusetts Electricians Journeyman “B” or Systems Technician “D” license, or equivalent in other states. A valid driver’s license. You must now hold, or have the ability to obtain, a Massachusetts Security Certificate of Clearance.

Beneficial certifications: F1 Boston Fire Department Alarm or other municipal certifications; manufacturing certifications such as Notifier or other fire alarms, are valued, while not strictly required.

$5,000 Bonus for Eligible Applicants**

Job Summary

American Alarm and Communications, a leader in the security systems industry, is seeking Alarm Technicians to join our team in Arlington, Massachusetts!

Summary of duties and responsibilities

Duties include but are not limited to the following: responsible for providing superior customer technical support to AACI installation staff and key accounts. Must be proficient at installing all of the systems that are in place in our customer base. All installations must meet the highest quality standards set forth by American Alarm, while assuring a professional and safe working environment. Communicates effectively with technical staff and external customers.

Security Systems Integrator

Alarm Technician professional highly proficient with systems; integrated knowledgeable in all of the following applications residential and commercial including but not limited to the following:

• Burglar Alarm Systems
• Fire Alarm Systems
• Access Systems
• CCTV/Video Systems
• Intercom Systems
• Integrated Systems
• Home Automation Systems
• New industry technology
• Networking

Duties and Responsibilities

• Problem Solving/Consulting lead go-to person for AACI technicians
• Security Systems professional highly proficient with installing integrated systems.
• Monitors quality of installation work performed at customer site to ensure the highest quality standard and safety.
• Maintain accurate records of all installation jobs. Provide accurate, detailed and timely paperwork and reports to management.
• Build and maintain working relations with the sales staff.
• Provide phone support for installation team.
• Assist Installation Manager in the ongoing training of new and existing installation technicians.
• Aid Field Supervisors with performance assessment and capability of technical staff.
• Assist in formulating policy, procedures and guidelines that would further the growth, development and professionalism of the installation department with a goal of superior customer service and satisfaction.
• Investigate troublesome accounts and advise the sales/customer service department of possible system upgrades.
• Must be able to speak knowledgably to customers and employees. Demonstrating proper business ethics to a high degree of customer service while confidentiality maintaining relationships with customers and employees.
• Must be able to drive a company vehicle adhere to policy and maintain vehicle.

Additional Duties:

• Research and obtain information on position specific training opportunities.
• Responsible for handling senior technician on-call duties on a regular scheduled basis.
• Other duties as required or assigned by company management.
• Must be able to obtain a Department of Defense security clearance and or/Massachusetts security clearance.

Education:

Electronics degree or equivalent work experience in the electronics field is required. This person must be able to manage multiple tasks simultaneously and work well with other people.

License/Certifications Required:

• Massachusetts Electricians System Technician “D” license
• Massachusetts Public Safety “S” license
• Valid drivers license

Certifications Preferred:

• Manufacturing Certifications and/or training e.g. Pelco, Honeywell, Northern, Nexwatch, DSX, GE, etc. Networking Certifications e.g. MCSE, A+, CCNA, Network+ etc.

Industry Certifications e.g. NICET, EST, NTS/NBFAA, SIA, RCDD, and etc.

If you see your future in the security and fire alarm systems industry, then please consider joining the American Alarm team today.

American Alarm and Communications is a family owned company, in business since 1971 and growing steadily. We take our mission seriously and we foster a supportive, family-like atmosphere to help our employees succeed.

We are seeking experienced security and fire alarm systems technicians and electricians to join our growing team in Weymouth, MA.

We offer a $5,000 Sign-on Bonus for Licensed Technicians

Candidates must have: A Massachusetts Systems Technician “D” license or Journeyman “B” license, or the equivalent in other states. You will be proficient with residential and commercial security systems installation, programming and service, including but not limited to: Burglar Alarm Systems, Fire Alarm Systems, Access Control Systems, Video Systems, Intercom Systems, and networking. You must have a valid driver’s license and be able to drive a company vehicle. Backgrounds checks are required.

Great Compensation: We pay our employees well, with salary, overtime and an annual profit-sharing bonus. We provide a comprehensive benefits program that includes: medical, dental and vision insurance coverage; 401k plan with employer matching contributions; Flexible Spending Accounts (FSA); life insurance, supplemental life and AD&D insurance; short-term and long-term disability insurance; paid vacation, personal and holiday time.

If you see your future in the security systems industry, then please consider joining the American Alarm team today.

American Alarm and Communications is a family owned company, in business since 1971 and growing steadily. We take our mission seriously and we foster a supportive, family-like atmosphere to help our employees succeed.

We are seeking talented technicians to work from our branch in Auburn, Massachusetts.

We offer a $5,000 Sign-on Bonus for Licensed Technicians

Candidates must have: A Massachusetts Systems Technician “D” license or Journeyman “B” license, or the equivalent in other states. You will be proficient with residential and commercial security systems installation, programming and service, including but not limited to: Burglar Alarm Systems, Fire Alarm Systems, Access Control Systems, Video Systems, Intercom Systems, and networking. You must have a valid driver’s license and be able to drive a company vehicle. Backgrounds checks are required.

If you are an experienced fire alarm design engineer looking to make a great career move, then we want to hear from you today.

In business for more than 40 years and going strong, Advanced Signal Corp. is an authorized Engineered Systems Distributor for Notifier. We specialize in complex, enterprise fire alarm and life-safety systems.

Your role:

This position is responsible for the layout and supervision of drafting fire alarm systems plans in accordance with NFPA codes, project specifications, and AHJ requirements. The successful candidate will be responsible for the accuracy and timeliness of all associated jobs.

Other responsibilities:

Manage and execute multiple projects simultaneously while meeting project submittal deadlines. Provide sales team with technical support on both a pre- and post-sales basis by assisting with system programming design specification and project oversight. Review bid specification packages and document scope of work and bid responses. Visit customer locations for site audits, commissioning and project oversight.

To apply you must have: A two-year or four-year engineering degree from an accredited college or university and a minimum of five years working experience in the electronics field with working knowledge of low voltage communications systems. NICET Level II Certification in fire alarm is preferred, though we will accept application for candidates who could achieve certification within six months of hire.

Ideal candidates will have manufacturer training, in-house training, and on-the-job experience with laying out supervision of and drafting fire alarm systems. Applicants should be proficient with support tools like AutoCAD, Adobe Acrobat, Microsoft Word and Excel for general use and creating fire alarm design drawings and fire alarm submittal documents for permits.