Good money. Good benefits. Minimal bull.

We know you have a lot of options for work these days, so we won’t waste your time. Our only mission is to protect people, their homes, and businesses, with electronic security systems and 24-7 monitoring. It’s not rocket science, but it’s damn important.

And by the way, we’ve been at this for 51 years, still family-owned, and the first employee we hired is still with us. That tells you something about how we value people, and how our employees value working here.

Sign-On Bonus of $5,000 for full-time hires.

Compensation starts up to $24 per hour commensurate with experience.

A hybrid schedule is available.

Today we are hiring people for our 24-7 Alarm Monitoring Center in Arlington, Massachusetts, where we monitor security systems, fire alarms, medical alert systems, video surveillance, and other networked systems for homes and businesses across New England.

If you want to feel good about your job, because you help people in your community stay safe, every day, then please contact us now.

Prior security alarm monitoring experience is not required, because we have a robust paid training program.

In this role, you will work both in our center, and eventually some days remotely from home (post-training) handling both routine signals and priority alarms. You will reach out to property owners or dispatch police and firefighters when needed. You will provide direct customer service, including technical assistance to help customers troubleshoot issues.

Summary of duties and responsibilities

Responsibilities include but are not limited to the following: Selling new commercial accounts assuring customer satisfaction by representing the Company’s products and services in a clear and positive manner to distributors, dealers, and customers in accordance with American Alarm’s company policy. Sales consist of but are not limited to systems installation contracts and contractual recurring electronic systems services. Team members must be able to work well with others while pursuing team goals for productivity and innovation.

Duties and Responsibilities

• Effective communication skills to represent the company and its products.
• Sales hunter mentality with strong networking skills.
• Familiar with fire, burglary, access control, video and intercom systems and be able to analyze system problems and recommend required solutions.
• Responds to customer questions and needs quickly and efficiently.
• Maintain confidential information related to customer transactions, including pricing and problems with equipment.
• Serves as the primary link between the Company and customer to resolve problem accounts.
• Internally, coordinates the Company’s resources (departments) as required, to correct identified troublesome accounts.
• Develop and maintain good relationships with customers and vendors.
• Ability to close new business as well as existing business accounts.
• Seek out new opportunities to keep the sales pipeline full.
• Ability to stay current with the latest technology changes in our industry.
• Strong computer skills and the ability to deliver accurate proposals to our clients
• Ability to work well with all departments to deliver a quality experience to our customers.
• Must be well organized and meticulous.

Accountability:

The Sales Representative will be accountable to the Sales Manager. Secondary accountability will be to the other management team members, employees, and customers of the company.

Experience:

The position requires a collaborative individual with strong organizational, interpersonal, and communication skills. Individuals must have a proven history of taking initiative and managing multiple projects at once.

Education:

Minimum education requirements: Bachelor’s degree or Associates Degree with longer work experience. The candidate must be highly proficient with software applications.

Summary of duties and responsibilities

Duties include but are not limited to the following: Grow sales profitably for Regional Offices. Plans, organizes, and implements sales programs and is responsible for achieving overall sales goals and objectives for AACI branch locations. Oversees inside and outside sales representatives. Handles key accounts and directs the sales administrator in daily duties. Coordinates budgets, forecasts, and reports on product and pricing trends. Member must be able to work well with others while pursuing team goals for productivity and innovation.

Duties and Responsibilities:

• Provides sales leadership to drive growth including recruiting, training, and coaching growth of the sales team with assistance from the corporate office as appropriate.
• Responsible for oversight and development of the sales team for regional locations. Responsible for monitoring all sales-related activity.
• Determine and implement the policy for pricing products and services for regional locations.
• Assist sales staff with sales calls, quotations, and customer presentations
• Provides accurate and timely sales reports to management
• Responsible for developing annual sales budget for region and responsible teams
• Oversees and “owns” quality of customer satisfaction within the regional location with regards to sales
• Hires, discharges, disciplines, trains, and recommends wage increases in accordance with company policy for Sales. Performs annual performance evaluations for sales staff
• Oversees the sales compensation program and manages accordingly. Responsible for Determining quotas for all sales executives
• Follows “corporate” standards, policies, and standards as much as possible with respect to human resources, budgeting, pricing, and services.
• Assist with marketing of company’s products and services
• Work with the Collection team to resolve customer issues and work with the sales team to resolve them.
• Pitches in as required with customer issues such as answering inbound leads, digging into complaints, and following through with exemplary attention to detail.
• Other duties as required or assigned by company management

Experience:
Position requires:

• Team-oriented individual with strong organizational, interpersonal, and communication skills.
• A proven track record of taking initiative and handling numerous priorities at once and must have a strong understanding of best business practices.
• Customer service experience is preferred with a minimum of 10 years of prior sales management experience.

Preferred Qualifications:

• Outside Sales Experience 5+ years
• Sales Management Experience 5+ years
• Industry Certifications in sales or sales management
• Industry Licenses in New England states for electronic systems, telecom, and electrical.
• Industry Certifications that are technical in nature e.g. NICET, Network +, Manufacturer certifications, or related training.
• Minimum education requirements: Four-year degree from an accredited college or university with emphasis in business, marketing, or engineering or an equivalent combination of education and experience in the field of sales or service of electronics equipment.
• Candidate must be highly proficient with computer programs such as MS Word, Excel, PowerPoint, and Outlook.
• Must complete a satisfactory sales management assessment.

Education requirements:

The position requires the knowledge of financial, marketing, sales, and management principles usually acquired through a BS, BA, or equivalent experience.

Job Summary

This working supervisor will oversee the daily workflow of the Sales Administration group companywide. You must be able to work well with others while pursuing team goals for productivity and innovation. This is a hands-on supervisor role expected to help the team reach its goals.

Primary Responsibilities

• Direct the daily workflow of the group.
• Provide support to the Director of Sales as needed.
• Oversee hiring, firing, training, workload, annual reviews and problem resolution within the group companywide.
• Communicate with managers to ensure proper sensitivity to needs of the group.
• Documentation of Sales training and Sales forms.
• Scheduling and facilitating Sales meetings and follow up, including taking and distributing minutes.
• Become a super-user and go to person for ISM and WeSuite software platforms.
• Inspect sales contracts, bids and proposals for accuracy and completeness.
• Assist with commission calculations and reports.
• Assist with answering Sales lead line and lead generation.

Other Responsibilities

• Develop and maintain good relationships with customers.
• Communicate effectively with company staff from all departments.
• Ability to multitask and work under strict deadlines with attention to details.
• Maintain confidential information related to customer transactions, including pricing, problems with equipment, etc.
• Enthusiastically support the company’s efforts to measure service level quality.
• Support team activities including trade shows, company events, and sales meetings.
• Other duties as requested by management.

Experience Required

• Proven work experience as a Sales Administrator.
• Hands on experience with CRM software, MS Office.
• Firm understanding of sales performance metrics.
• Proven track record of taking initiative and handling numerous priorities at once.

Education/Skills

• Associates Degree or equivalent work experience.
• High proficiency with software applications such as Microsoft Outlook, Excel, and Word.

Summary of duties and responsibilities

Duties include but are not limited to the following: responsible for oversight of assigned installation and service technical staff. Provide superior technical support to installation and service staff and key accounts. Must be proficient at the installation of all systems that are in place in our customer base. All installations and services must meet the highest quality standards set forth by American Alarm while assuring a professional and safe working environment. Communicates effectively with technical staff and external customers.

Duties and Responsibilities

• Responsible for direct supervision of all technical staff.
• Provide field and phone support for all technicians.
• Manage day-to-day needs of installation and service staff including praise, motivation, and discipline.
• Be an advocate for the installation and service staff by making sure they have the resources needed to carry out their daily tasks i.e. tools, training, helpers, etc.
• Responsible for monthly training programs according to the needs of the team.
• Review daily schedule. Assist technicians at job sites as necessary.
• Schedule new installs and work with service schedulers
• Monitors the quality of installation and service work performed at the customer site to ensure the highest quality standard and safety.
• Maintain accurate records of all installation jobs and intervenes at the job site as necessary. Provide accurate, detailed, and timely paperwork and reports to management.
• Responsible for administering installation and service technician’s performance reviews based on productivity, quality, attendance, job profit, and technical advancements.
• Responsible for updating all manuals, safety practices, and technical information.
• Key accounts are to receive routine support visits.
• Build and maintain working relations with the sales staff responsible for new system sales to Key accounts.
• Assist in the ongoing training of new and existing installation technicians.
• Assist in formulating policy, procedures, and guidelines that would further the growth, development, and professionalism of the installation and service department with a goal of superior customer satisfaction.
• Must be able to drive a company vehicle adheres to policy and maintain the vehicle.

Additional Duties:

• Research and obtain information on position-specific training opportunities.
• Responsible for handling on-call duties on a regularly scheduled basis. May be required to cover on-call when necessary.
• Other duties as required or assigned by company management.
• Must be able to obtain a Department of Defense security clearance and or/Massachusetts security clearance.

Equipment used to Perform Job:

Must be skilled in using the following equipment: a ladder, company vehicle, hand tools, (I.E. screwdriver, drill, meters, telephone headset, soldering iron, pipe bender, hilti gun etc.) and telephone, lift, computer, and adding machine.
Must be able to lift 50 pounds.

Education:

An electronics degree or equivalent work experience in the electronics field is required. Previous supervisory experience would be helpful. This person must be able to manage multiple tasks simultaneously and work well with other people.

Travel:

Some out-of-town travel is required.

License Required:

Rhode Island Burglar, Fire Alarm & Telecommunications Licenses or to be acquired within 12 months. Massachusetts Electricians Journeyman “B” or System Technician “D” license desirable. Valid driver’s license.

We are currently in search of a Scheduling Specialist to join our team in our Arlington, Massachusetts Corporate Office.

Duties will include the scheduling of service and maintenance for customers, tracking time on the job, and interaction between all departments. Members must be able to work well with others while pursuing team goals for productivity and innovation.

In addition, the Scheduler will respond to customer inquiries and needs, contact clients to schedule jobs; resolve any customer-related service inquiries; interact with departments to resolve service and maintenance issues, and contact clients to verify job satisfaction.

Experience:

Experience in a Scheduling/dispatching position is desirable. The position requires a team-oriented individual with strong organizational, interpersonal, and communication skills with several years of customer service experience. Individuals must have a proven track record of taking initiative and handling numerous priorities at once.

$5,000 Bonus for Eligible Applicants**

Job Summary

American Alarm and Communications, a leader in the security systems industry, is seeking Alarm Technicians to join our team in Arlington, Massachusetts!

Summary of duties and responsibilities

Duties include but are not limited to the following: responsible for providing superior customer technical support to AACI installation staff and key accounts. Must be proficient at installing all of the systems that are in place in our customer base. All installations must meet the highest quality standards set forth by American Alarm, while assuring a professional and safe working environment. Communicates effectively with technical staff and external customers.

Security Systems Integrator

Alarm Technician professional highly proficient with systems; integrated knowledgeable in all of the following applications residential and commercial including but not limited to the following:

• Burglar Alarm Systems
• Fire Alarm Systems
• Access Systems
• CCTV/Video Systems
• Intercom Systems
• Integrated Systems
• Home Automation Systems
• New industry technology
• Networking

Duties and Responsibilities

• Problem Solving/Consulting lead go-to person for AACI technicians
• Security Systems professional highly proficient with installing integrated systems.
• Monitors quality of installation work performed at customer site to ensure the highest quality standard and safety.
• Maintain accurate records of all installation jobs. Provide accurate, detailed and timely paperwork and reports to management.
• Build and maintain working relations with the sales staff.
• Provide phone support for installation team.
• Assist Installation Manager in the ongoing training of new and existing installation technicians.
• Aid Field Supervisors with performance assessment and capability of technical staff.
• Assist in formulating policy, procedures and guidelines that would further the growth, development and professionalism of the installation department with a goal of superior customer service and satisfaction.
• Investigate troublesome accounts and advise the sales/customer service department of possible system upgrades.
• Must be able to speak knowledgably to customers and employees. Demonstrating proper business ethics to a high degree of customer service while confidentiality maintaining relationships with customers and employees.
• Must be able to drive a company vehicle adhere to policy and maintain vehicle.

Additional Duties:

• Research and obtain information on position specific training opportunities.
• Responsible for handling senior technician on-call duties on a regular scheduled basis.
• Other duties as required or assigned by company management.
• Must be able to obtain a Department of Defense security clearance and or/Massachusetts security clearance.

Education:

Electronics degree or equivalent work experience in the electronics field is required. This person must be able to manage multiple tasks simultaneously and work well with other people.

License/Certifications Required:

• Massachusetts Electricians System Technician “D” license
• Massachusetts Public Safety “S” license
• Valid drivers license

Certifications Preferred:

• Manufacturing Certifications and/or training e.g. Pelco, Honeywell, Northern, Nexwatch, DSX, GE, etc. Networking Certifications e.g. MCSE, A+, CCNA, Network+ etc.

Industry Certifications e.g. NICET, EST, NTS/NBFAA, SIA, RCDD, and etc.

$5,000 Bonus for Eligible Applicants*

If you see your future in the security systems industry, then please consider joining the American Alarm team today.

American Alarm and Communications is a family-owned company, in business since 1971 and growing steadily throughout New England. We take our mission seriously and we foster a supportive, family-like atmosphere to help our employees succeed.

We are seeking talented Installation technicians to work from our branch in Wallingford, Connecticut. Hired licensed technicians will receive a $5000.00 sign-on bonus!

Candidates must have: A L-6 or C-6 Limited Electrical Journeyperson License. You will be proficient with residential and commercial security systems installation, programming and service, including but not limited to – Burglar Alarm Systems, Fire Alarm Systems, Access Control Systems, Video Systems, Intercom Systems, and networking. You must have a valid driver’s license and be able to drive a company vehicle. Backgrounds checks are required.

Great Compensation: We pay our employees well, with salary, overtime, and an annual profit-sharing bonus. We provide a comprehensive benefits program that includes: medical, dental, and vision insurance coverage; 401k plan with employer matching contributions; Flexible Spending Accounts (FSA); life insurance, supplemental life, and AD&D insurance; short-term and long-term disability insurance; paid vacation, personal and holiday time.

$5,000 Bonus for Eligible Applicants*

Summary of duties and responsibilities

Independently performs detailed installation, testing and inspection, and repair of all American Alarm intrusion, fire, access, and video systems according to system specifications and American Alarm protocols to ensure that systems are functioning properly.

Duties and Responsibilities

• Inspects integrated and complex commercial and residential intrusion, fire, access, and video systems according to system specifications and American Alarm protocols to ensure that systems are functioning properly.  Inspects the quality of work to ensure it meets company standards and recommends quality process improvements.
• Installs and services small, medium, large, integrated, and complex commercial and residential intrusion, fire, access, and video systems according to system specifications and American Alarm protocols to ensure that systems are functioning properly.
• Performs troubleshooting and repair functions for all systems including advanced, complex integrated commercial and residential intrusion, fire, access, and video systems such as programming; debugging computer glitches; cleaning detectors; testing controls and peripheral devices; mounting, replacing and testing equipment according to specifications; running cable, bending pipe, etc.  Maintains and repairs system components.  Tests systems according to written specifications to verify system performance and to determine the cause of system problems.  Be a “go-to” resource for colleagues often.
• Instructs customers in intrusion, fire, access, and video systems operation.  Responds to customer questions and requests.  Recommend corrective services to adjust customer complaints.
• Defines the scope of add-ons and change orders, seeks customer approval, and writes up paperwork.  Assists in the explanation of systems alternatives to potential customers.  Recommends ways to use additional features and capabilities of system installations. Assists sales in the design and engineering of systems.
• Maintains accurate records of all inspections/service calls and troubleshoots as required.  Provides accurate, detailed, and timely paperwork and reports to management. Completes as-builts.  Uses Mobility Solutions e.g. for submitting service tickets or researching customer information.
• Oversees the work of Systems Apprentices and Technicians checking for quality, safety, and accuracy.  Provides feedback to Supervisors on Systems Technician and Apprentice performance.  Acts as onsite project lead to meet project timelines and goals.
• Evaluates new products for reliability and fitness to targeted customer use and profile.
• Other duties as required by management.

Education

• High School Diploma or equivalent experience plus the completion of a vocational, technical or license training program.
• Continuous manufacturer’s specialized training.

Experience

• Knowledge of installing, testing, inspecting, and repairing basic intrusion, fire, access, video, networked systems.
• At least one specialty and basic understanding of networking are required.
• Basic project planning, administration, and execution.

License/Certification

• Massachusetts Electricians Journeyman “B” or Systems Technician “D” license, or equivalent in other states.

Skills

• The job requires command of the English language including reading, speaking, writing, and taking verbal instructions to clearly communicate and follow instructions.  Touch typing is a plus.

Tools Used

• Ladder, company vehicle, hand tools, (i.e. screwdriver, drill, meters, telephone headset, soldering iron, pipe bender, Hilti gun, etc.) telephone, lift, calculator, laptop, tablet, smartphone. Must have a currently valid driver’s license and be 25 years old or have a clean driving record to operate a company vehicle.

Physical requirements

• Must be able to lift 50 pounds.  Must be able to stand for prolonged periods of time, travel by car, and fit into tight places.

Must be able to respond to audible and visual signals indicating that the system is functioning properly.

$5,000 Bonus for Eligible Applicants*

Summary of duties and responsibilities

Has complete working knowledge of intrusion, fire, access, and video systems. Also, must have an advanced understanding of building, cabling, and fire codes. Provides advice and consultation to others. May act in project management roles.

Duties and Responsibilities

• Inspects all basic and complex commercial and residential burglar, fire, access, and video systems according to American Alarm specifications and protocols. Inspects the quality of work performed by others to ensure it meets company standards.
• Installs and services basic, integrated, and complex commercial and residential intrusion, fire, access, and video systems according to system specifications and American Alarm protocols to ensure systems are functioning properly.
• Performs advanced, complex troubleshooting and repair functions for commercial and residential intrusion, fire, access, and video systems such as programming; debugging computer glitches; cleaning detectors; testing controls and peripheral devices; mounting, replacing, and testing equipment according to specifications; running cable, bending pipes, etc. Assists technicians at sites, as necessary. Assists in formulating policy, procedures, and guidelines that would further the growth, development, and professionalism of the Technician team with a goal of superior customer satisfaction. Attends to complex issues not solved by lower-level technicians, and also creates documentation as to problem solutions. Be a “go-to” resource for colleagues as a primary daily responsibility. May specialize in fire systems.
• Instructs customers in intrusion, fire, access, and video systems operation. Responds to customer questions and requests. Recommend corrective services to adjust customer complaints. Diffuses difficult and complex customer issues.
• Provides routine support visits to key accounts. Builds and maintains working relations with the sales staff. Defines the scope of add-ons and change orders, seeks customer approval and writes up paperwork. Recommends ways to use additional features and capabilities of system installations. Performs site visits with sales consultants at existing or potential clients. Takes responsibility for the project from the first walk-through to final sign-off and hand-offs to service.
• Maintains accurate records of all inspections/service calls and troubleshoots as required. Provides accurate, detailed, and timely paperwork and reports to management. Completes as-builts.
• Oversees the work of Systems Apprentices and Technicians checking for quality, safety, and accuracy. Provides feedback to Supervisors on Inspector and Apprentice performance. Acts as onsite project lead to meet project timelines and goals and oversee lead technicians, technicians, apprentices, and subcontractors.
• Evaluates new products for reliability and fitness to targeted customer use and profile.
• Other duties as required by management.

Education

• High School Diploma or equivalent experience plus the completion of a vocational, technical or license training program.
• Continuous manufacturer’s specialized training.
• College Degree a plus.

Experience
• Knowledge of installing, testing, inspecting, and repairing intrusion, fire, access, and video systems including large or complex integrated systems.
• May specialize in fire or project management.
• General understanding of networks.

License/Certification
• Massachusetts Electricians Journeyman “B” or Systems Technician “D” license, or equivalent in other states. F1 Boston Fire Department Alarm License. Valid Driver’s License. Manufacturing Certifications for Fire Alarm. Industry Certifications e.g., NICET Fire Alarm, EST, NTS/NBFAA, and other municipal permits. Also, Mass security or equivalent in other states and DOD clearance. Network+ recommended. Continuing education to further skills in the industry and to keep up to date on the latest advances in technology.

Skills
• Job requires command of the English language including reading, speaking, writing, and taking verbal instructions to clearly communicate and follow instructions.
• Ability to provide direction with clarity.

Tools Used
• Ladder, company vehicle, hand tools, (i.e., screwdriver, drill, meters, telephone headset, soldering iron, pipe bender, hammer drill, etc.) lift, laptop, tablet, smartphone. Must have a current valid driver’s license and be 25 years old or have a clean driving record to operate a company vehicle.
Physical requirements
• Must be able to lift fifty pounds. Must be able to stand for prolonged periods of time, travel by car, and fit into tight places.
• Must be able to respond to audible and visual signals indicating that the system is functioning properly.

Summary of duties and responsibilities

Duties include but are not limited to the following: responsible for oversight of assigned installation and service technical staff. Provide superior technical support to installation and service staff and key accounts. Must be proficient at the installation of all systems that are in place in our customer base. All installations and services must meet the highest quality standards set forth by American Alarm while assuring a professional and safe working environment. Communicates effectively with technical staff and external customers.

Duties and Responsibilities

• Responsible for direct supervision of all technical staff.
• Provide field and phone support for all technicians.
• Manage day-to-day needs of installation and service staff including praise, motivation, and discipline.
• Be an advocate for the installation and service staff by making sure they have the resources needed to carry out their daily tasks i.e. tools, training, helpers, etc.
• Responsible for monthly training programs according to the needs of the team.
• Review daily schedule. Assist technicians at job sites as necessary.
• Schedule new installs and work with service schedulers
• Monitors the quality of installation and service work performed at the customer site to ensure the highest quality standard and safety.
• Maintain accurate records of all installation jobs and intervenes at the job site as necessary. Provide accurate, detailed, and timely paperwork and reports to management.
• Responsible for administering installation and service technician’s performance reviews based on productivity, quality, attendance, job profit, and technical advancements.
• Responsible for updating all manuals, safety practices, and technical information.
• Key accounts are to receive routine support visits.
• Build and maintain working relations with the sales staff responsible for new system sales to Key accounts.
• Assist in the ongoing training of new and existing installation technicians.
• Assist in formulating policy, procedures, and guidelines that would further the growth, development, and professionalism of the installation and service department with a goal of superior customer satisfaction.
• Must be able to drive a company vehicle adheres to policy and maintain the vehicle.

Additional Duties:

• Research and obtain information on position-specific training opportunities.
• Responsible for handling on-call duties on a regularly scheduled basis. May be required to cover on-call when necessary.
• Other duties as required or assigned by company management.
• Must be able to obtain a Department of Defense security clearance and or/Massachusetts security clearance.

Equipment used to Perform Job:

Must be skilled in using the following equipment: a ladder, company vehicle, hand tools, (I.E. screwdriver, drill, meters, telephone headset, soldering iron, pipe bender, hilti gun etc.) and telephone, lift, computer, and adding machine.
Must be able to lift 50 pounds.

Education:

An electronics degree or equivalent work experience in the electronics field is required. Previous supervisory experience would be helpful. This person must be able to manage multiple tasks simultaneously and work well with other people.

Travel:

Some out-of-town travel is required.

License Required:

Rhode Island Burglar, Fire Alarm & Telecommunications Licenses or to be acquired within 12 months. Massachusetts Electricians Journeyman “B” or System Technician “D” license desirable. Valid driver’s license.

$5,000 Bonus for Eligible Applicants*

Summary of duties and responsibilities

Independently performs detailed installation, programming, testing, inspection, and repair of all Advanced Signal Corporation fire systems according to manufacturer and system specifications using Advanced Signal Corporation protocols to ensure that systems are functioning properly.

Duties and Responsibilities

• Inspects the quality of work to ensure it meets company standards and recommends quality process improvements.
• Installs and services small, medium, and large commercial fire systems according to system specifications and Advanced Signal Corporation protocols.
• Performs troubleshooting and repair functions for all commercial fire systems; programming; debugging glitches; cleaning detectors; testing controls and peripheral devices; mounting, replacing, and testing equipment according to specifications; running cable, bending pipe, etc.
• Maintains and repairs system components. Tests systems according to written specifications to verify system performance and to determine the cause of system problems. Be a “go-to” resource for colleagues often.
• Instructs customers in fire systems operation. Responds to customer questions and requests. Recommend corrective services to adjust customer complaints.
• Maintains accurate records of all inspections/service calls and troubleshooting as required. Provides accurate, detailed, and timely paperwork and reports to management. Completes as-builts. Uses company CRM programs for submitting service tickets or researching customer information.
• Oversees the work of systems apprentices checking for quality, safety, and accuracy. Provides feedback to supervisors on apprentice performance. Acts as onsite project lead to meet project timelines and goals.
• Perform record of completion and testing of fire systems with associated NFPA documents
• Other duties as required by management.

Education
• High School Diploma or equivalent experience. Completion of a vocational, technical or license training program a plus.
• Continuous manufacturer’s specialized training a plus.
• College Degree a plus.

Experience
• Knowledge of installing, testing, inspecting and repairing fire alarm systems. Notifier experience a plus.
• Basic project planning, administration and execution.
• Knowledge of high rises, smoke control systems and voice evac systems a plus

License/Certification
• Massachusetts Electricians Journeyman “B” or Systems Technician “D” license, or equivalent in other states. F1 Boston Fire Department Alarm or other municipal certifications a plus. Valid Driver’s License. Manufacturing Certifications such as Notifier for Fire Alarm a plus. Industry Certifications a plus. Hold or have the ability to obtain a Massachusetts Security Certificate of Clearance. DOD clearance a plus

Skills
• Job requires command of English language including reading, speaking, writing, and taking verbal instructions to clearly communicate and follow instructions.
• Microsoft Office knowledge.

Tools Used
• Ladder, company vehicle, hand tools, (i.e. screwdriver, drill, meters, telephone headset, soldering iron, pipe bender, etc.) telephone, lift, calculator, laptop, tablet, smartphone. Must have a currently valid driver’s license and be 25 years old or have a clear driving record to operate a company vehicle.

Physical requirements
• Must be able to lift 50 pounds. Must be able to stand for prolonged periods of time, travel by car and fit into tight places.
• Must be able to respond to audible and visual signals indicating that the system is functioning properly.

This position will work under the direct supervision of a licensed technician and follows clearly defined written and verbal instructions to perform routine installation, test, inspection and repair of electronic systems.

Duties and Responsibilities

Assists licensed technicians in performing routine inspections of fire alarm systems according to clearly written instructions and/or under direct supervision to ensure that system components are operating correctly.

Assists licensed technicians in the installation of fire, intrusion, access, and video systems following directions and checking work with a licensed technician.

Assists licensed technicians in the performance of basic troubleshooting and repair functions for fire, intrusion, access, and video systems and equipment such as mounting, replacing, and testing equipment according to specifications; running cable, bending pipes, etc. Performs a limited number of go / no go tests according to written specifications and under supervision to determine the cause of system problems. Refers to more complex issues to licensed technicians.

Must have a valid Connecticut driver’s license, have the means to get to and from a required job site, and be flexible with travel.

Responsible for accurate tracking of timesheets, installation jobs, service tickets, and inventory items.

High School Diploma or equivalent.

Summary

We are seeking an experienced Collections Specialist with a strong customer service skills to join our growing Client Relations team. This is a FULL-TIME position Mon-Fri 8:30AM – 5:00PM with some overtime required as needed. Opportunity to work remotely once training period is completed. Competitive salary + quarterly bonus incentives.

Primary Duties and Responsibilities

• Manage high volume portfolio of customer accounts and initiate contact via phone/email to past due residential and commercial accounts – average 250 calls/emails per week.
• Create & distribute Excel based reports including agings and consolidated invoices.
• Set credit limits, approve orders and resolve credit holds
• Generate Dunning Letters for 60 & 90 day past due accounts.
• Interact with install, sales and service departments to resolve customer billing issues.
• Provide support to customers using online payment portal.
• Complete Lien Waivers and AIA documentation when required.
• Generate incidents for approval of refunds & credit adjustments as required.
• Prepare necessary documentation for bad debt accounts for collection agency and/or small claims court.
• Daily/weekly updates to management on status of delinquent accounts.
• Follow-up on all assigned accounts through final resolution.
• Answer calls and emails from incoming customer inquiries to Accounting Department.

Requirements

• 2-4 years of collections experience within an Accounting or Finance team.
• Customer service friendly attitude
• Proficient with Microsoft Excel/Word; experience with an ERP system a plus
• Excellent problem solving, analysis, organizational and time management skills
• Proven track record of handling numerous priorities at once
• Remote/hybrid schedule based on performance and department needs.

This is an ON-SITE position, 25-30 hours per week, Mon-Fri

Summary

The Accounting Assistant will provide support for multiple functions within the department. This position will perform various administrative and accounting-related tasks.

The successful candidate must demonstrate efficiency and accuracy in performing a variety of tasks and be able to work well with others while pursuing team goals for productivity and innovation.

Primary Duties and Responsibilities

• Open mail and verify incoming checks against customer accounts in the ERP system.
• Manage Accounting email inbox and respond to customer requests in a timely manner
• Process credit memos and refunds
• Communicate with customers about payment and billing discrepancies via phone & email
• Perform additional AR< AP and Admin support functions as directed by the supervisor

Requirements

• 1-3 years of relevant office/accounting experience
• competent with Microsoft Excel/Word; experience with an ERP system a plus
• Excellent problem solving, analysis, organization, and time management skills
• Customer service friendly attitude

Summary of duties and responsibilities

Duties include but are not limited to the following: responsible for carrying out all company goals and objectives as it relates to this position. Incoming telephone calls from existing and future customers are among the most important calls to AACI. The primary function of this position is the ability to interact effectively with customers in accordance with AACI’s policy and be knowledgeable in all operations of different departments throughout the company. Duties include, but are not limited to the scheduling of new and existing installations, tracking installers’ time on the job, and interaction between all departments. Members must be able to work well with others while pursuing team goals for productivity and innovation.

Duties and Responsibilities

Primary Responsibilities:

• Responsible for overall supervision of installation technicians.
• Contact clients to schedule jobs and resolve any customer-related installation inquiries.
• Interact with all departments to resolve installation issues.
• Schedule installers, create and update permanent schedule board, and tentative schedule with the installation supervisors.
• Coordinate with the service department all installation inspections
• Approve time for Payroll. Verify accuracy and labor allocations for individual jobs and enter hours in job costs.
• Assist Branch Operations Manager to utilize installation personnel to maximize profits, efficiency, and customer satisfaction
• Contact clients to verify job satisfaction and confirm closeouts with sales staff
• Daily review and update open jobs list
• Quality review of installations. Report being filed into job notes and sent to QCI Manager and Branch Operations Manager.
• Submit completed jobs to accounting for invoicing.
• Attend meetings as required
• Maintain company fleet as necessary.
• Supplies sales and technical staff with the appropriate reports, notes, and agendas. Assist with high-end customer issues
• Trains other staff members in policy and procedures

Other Responsibilities:

• Must communicate effectively with customers and company staff, be well organized and detail-oriented, and develop and maintain good relationships with customers.
• Maintain confidential information related to customer transactions, including pricing, problems with equipment, etc.
• Enthusiastically support the company’s efforts to measure service level quality.
• Work together with office staff. Cross-train on multiple tasks to fill in while others are on vacation.
Experience:

The position requires a team-oriented individual with strong organizational, interpersonal, and communication skills with several years of customer service experience. Individuals must have a proven track record of taking initiative and handling numerous priorities at once.

Job Summary

This working supervisor will oversee the daily workflow of the Sales Administration group companywide. You must be able to work well with others while pursuing team goals for productivity and innovation. This is a hands-on supervisor role expected to help the team reach its goals.

Primary Responsibilities

• Direct the daily workflow of the group.
• Provide support to the Director of Sales as needed.
• Oversee hiring, firing, training, workload, annual reviews and problem resolution within the group companywide.
• Communicate with managers to ensure proper sensitivity to needs of the group.
• Documentation of Sales training and Sales forms.
• Scheduling and facilitating Sales meetings and follow up, including taking and distributing minutes.
• Become a super-user and go to person for ISM and WeSuite software platforms.
• Inspect sales contracts, bids and proposals for accuracy and completeness.
• Assist with commission calculations and reports.
• Assist with answering Sales lead line and lead generation.

Other Responsibilities

• Develop and maintain good relationships with customers.
• Communicate effectively with company staff from all departments.
• Ability to multitask and work under strict deadlines with attention to details.
• Maintain confidential information related to customer transactions, including pricing, problems with equipment, etc.
• Enthusiastically support the company’s efforts to measure service level quality.
• Support team activities including trade shows, company events, and sales meetings.
• Other duties as requested by management.

Experience Required

• Proven work experience as a Sales Administrator.
• Hands on experience with CRM software, MS Office.
• Firm understanding of sales performance metrics.
• Proven track record of taking initiative and handling numerous priorities at once.

Education/Skills

• Associates Degree or equivalent work experience.
• High proficiency with software applications such as Microsoft Outlook, Excel, and Word.

Summary of Duties and Responsibilities

The primary responsibility of this position is to support sales. Duties include but are not limited to the following: responsible for carrying out all company goals and objectives as it relates to this position. Members must be able to work well with others while pursuing team goals for productivity and innovation.

Duties and Responsibilities

Sales Administration 70%

• Responsible for supporting government bid process, including web management (COMM Buys, OSD Vendor Report Management System, etc.), finding bid opportunities and passing them to applicable reps, posting bids online, quarterly reporting, and other related tasks.
• Answer lead calls.
• Aid with creating proposals and filling out Bid packages.
• Create quotes, check voicemail, check email and keep organized.
• Draft financial, statistical, narrative, and/or other reports as requested
• Perform other support of field reps as required to maximize their efficiency e.g., copying contracts, filling out permit applications, status inquires, and leads.
• Make outbound customer service calls when necessary and as directed.
• Assist with commission calculations and reports.
• Work together with other Sales Admin staff to support sales with a variety of responsibilities and to maintain support level during vacations and when it gets busy.
• Act as liaison between sales and other teams.
• Follow up with Sales Reps on assigned leads and incidents.
• Other assignments as deemed necessary.

Software Applications and Other Support 15%

• Receive telephone calls and e-mails from sales reps having technical problems using computer software.
• Work consistently and quickly to resolve the incidents they are qualified to manage.
• Coordinate and ensure successful implementation and support of sales applications, proactively identify, and troubleshoot performance issues, upgrades, and functionality gaps.

Miscellaneous 15%

• Must communicate effectively with customers and company staff, be well organized and meticulous, and develop and maintain good relationships with customers.
• Maintain confidential information related to customer transactions, including pricing, problems with equipment, etc.
• Enthusiastically support the company’s efforts to measure service level quality.
• Other duties as requested by management

Education and Experience:

Proven work experience as an Administrative Assistant as well as an Associate’s Degree or equivalent work experience is required. Firsthand experience with CRM software and MS Office is required as well as a working understanding of sales performance metrics. The position requires a collaborative individual with strong organizational, interpersonal, and communication skills as well as a customer service experience. Individuals must have a proven record of taking initiative and managing multiple priorities at once while maintaining accuracy and attention to detail.

Education/skills:

Desirable education requirements: Associate’s Degree or equivalent work experience. Candidate must be highly proficient with software applications such as Microsoft Outlook, Excel, and Word.

Summary of Duties and Responsibilities

The primary responsibility of this position is to support sales. Duties include but are not limited to the following: responsible for carrying out all company goals and objectives as it relates to this position. Members must be able to work well with others while pursuing team goals for productivity and innovation.

Duties and Responsibilities

Sales Administration 70%

• Responsible for supporting government bid process, including web management (CommBuys, OSD Vendor Report Management System, etc.…), finding bid opportunities and passing them to applicable reps, posting bids online, quarterly reporting, and other related tasks.
• Answer lead calls.
• Provide assistance with creating proposals and filling out Bid packages.
• Create quotes, check voicemail, check email and keep organized.
• Draft financial, statistical, narrative, and/or other reports as requested.
• Perform other support of field reps as required in order to maximize their efficiency e.g. coping contracts, filling out permit applications, status inquiries, and leads.
• Make outbound customer service calls when necessary and as directed.
• Assist with commission calculations and reports.
• Work together with other Sales Admin staff to support sales with a variety of responsibilities and to maintain support level during vacations and when it gets busy.
• Act as a liaison between sales and other teams.
• Follow up with Sales Reps on assigned leads and incidents.
• Other assignments as deemed necessary.

Software Applications and Other Support 30%

• Responsible for day-to-day sales application support including helping with incident management, tracking issues through to resolution by maintaining a log for problem resolution, initiating and tracking problem assignments to technical resources, and vendors, and by keeping the Sales Director and Marketing Manager updated on the status of problem resolution.
• Receive telephone calls and e-mails from sales reps having technical problems using computer software.
• Work consistently and quickly to resolve the cases they are qualified to handle.
• Coordinate and ensure successful implementation and support of sales applications, proactively identify, and troubleshoot performance issues, upgrades, and functionality gaps.

Education and Experience:

Proven work experience as an Administrative Assistant as well as an Associate’s Degree or equivalent work experience is required. Hands-on experience with CRM software and MS Office is required as well as a working understanding of sales performance metrics. The position requires a team-oriented individual with strong organizational, interpersonal, and communication skills as well as customer service experience. Individuals must have a proven track record of taking initiative and handling numerous priorities at once while maintaining accuracy and attention to detail.

Education/skills:

Desirable education requirements: Associate’s Degree or equivalent work experience. Candidate must be highly proficient with software applications such as Microsoft Outlook, Excel, and Word.