This job can help you begin a new career with growth potential, or re-enter the workforce in a meaningful position at a company that respects mature ability and work/life balance.

Apply today to be an operator in our 24-7 Alarm Monitoring Center in Arlington, Massachusetts, where we monitor security systems, fire alarms, video surveillance and other networked systems for homes and businesses across New England.

Compensation starts up to $21 per hour commensurate with experience.

Please let us know which shift you are interested in: 1^st, 2^nd, or 3^rd.

As an operator, you will handle both routine signals and priority alarms, reach out to property owners or dispatch police and firefighters when needed. You will provide direct customer service. It’s a fast-paced, mission-driven environment because we are serious about protecting people and property. Since we operate 24-7, 365 days a year, there is some flexibility in crafting work schedules for operators.

Please note this is not a security guard position.

Successful candidates will have good people skills and attention to detail. You should be able to multi-task and problem solve. Many of our current operators have joined us from retail positions or consumer call center positions and have had great success because of their transferable people skills. Prior security alarm monitoring experience is not required, as we have a robust paid training program. In short, if you have the desire to succeed and a commitment to customer service excellence, we have a future you can count on and a team that can help you get there.

Summary of duties and responsibilities

Duties include but are not limited to the following: to assure customer satisfaction by striving for the goal of responding to as many customer telephone inquiries as possible without transferring them to another person and representing the company’s products and services in a clear and positive manner to customers in accordance with American Alarm’s policy. Member must be able to work well with others while pursuing team goals for productivity and innovation.

Primary Responsibilities:

• Handle incoming telephone inquiries, continuously improving one’s ability to offer customers immediate, accurate responses and resolutions thereby minimizing transferring of calls and putting customers on hold.
• Respond to customer inquiries and needs, as received by telephone, fax, email, or in-person.
• Continuously cross-train and develop improved ability to fulfill customer requests of multiple types and build your skills in performing customer service functions in Central Station, Service Scheduling, and Accounting, including, but not limited to, putting systems “on-test”, changing emergency notification call lists, processing credit card payments, scheduling service calls, helping solve false alarm problems, and more.· Follow through consistently on promises to customers.
• Make outbound customer calls when necessary and as directed, support sales and operations staff with customer-related fulfillment requests.

Other Responsibilities:

• Must communicate effectively with customers and company staff, be well organized and detail-oriented, develop and maintain good relationships with customers.
• Maintain confidential information related to customer transactions, including pricing, problems with equipment, etc.
• Enthusiastically support the company’s efforts to measure service level quality.
• Document frequently asked questions and “best practice” responses for implementation in developing a company procedure manual with other team members. The procedure manual will aid in the training of new and existing team members.

Experience:

The position requires a versatile, enthusiastic, and team-oriented individual with strong organizational, interpersonal, and communication skills. Individuals must have a proven track record of taking initiative and handling numerous priorities at once while maintaining accuracy and attention to detail.

Touch-typing, the headset must be worn while performing functions of this position, customer service, or call center experience is a plus.

Education:

Desirable education requirements: Associate’s degree or equivalent work experience. The candidate should be highly proficient with software applications such as Microsoft Outlook, Excel, and Word.

Summary of duties and responsibilities

Has complete working knowledge of all American Alarm intrusion, fire, access, and video systems. Also must have an advanced understanding of building, cabling, and fire codes as pertain to American Alarms business.  Provides advice and consultation to others.  May specialize in fire or project management.

Duties and Responsibilities

1. Inspects all basic and complex commercial and residential burglar, fire, access, and video systems according to American Alarm specifications and protocols.  Inspects the quality of work performed by others to ensure it meets company standards.  May specialize in fire.
2. Installs and services basic, integrated and complex commercial and residential intrusion, fire, access, and video systems according to system specifications and American Alarm protocols to ensure that systems are functioning properly.  May specialize in fire systems.
3. Performs advanced, complex troubleshooting and repair functions for commercial and residential intrusion, fire, access, and video systems such as programming; debugging computer glitches; cleaning detectors; testing controls and peripheral devices; mounting, replacing and testing equipment according to specifications; running cable, bending pipes, etc.  Review daily schedule.  Assists technicians at sites as necessary.  Assists in formulating policy, procedures, and guidelines that would further the growth, development, and professionalism of the Technician team with a goal of superior customer satisfaction.  Attends to complex issues not solved by lower level technicians, also creates documentation as to problem-solving.  Be a “go-to” resource for colleagues as a primary daily responsibility.  May specialize in fire systems.
4. Instructs customers in intrusion, fire, access, and video systems operation.  Responds to customer questions and requests.  Recommend corrective services to adjust customer complaints.  Diffuses difficult and complex customer issues.
5. Provides routine support visits to key accounts.  Builds and maintains working relations with the sales staff.  Defines the scope of add-ons and change orders, seeks customer approval, and writes up paperwork. Recommends ways to use additional features and capabilities of system installations.  Performs site visits with sales consultants at existing or potential clients.  Takes responsibility for the project from the first walk-through to final sign-off and hand-offs to service.
6. Maintains accurate records of all inspections/service calls and troubleshooting as required.  Provides accurate, detailed, and timely paperwork and reports to management. Completes as-builts.  Uses Mobility Solutions e.g. for submitting service tickets or researching customer information.
7. Oversees the work of Systems Apprentices and Technicians checking for quality, safety, and accuracy.  Provides feedback to Supervisors on Inspector and Apprentice performance.  Acts as onsite project lead to meet project timelines and goals and oversee lead technicians, technicians, apprentices, and subcontractors.
8. Evaluates new products for reliability and fitness to targeted customer use and profile.
9. Other duties as required by management.

Education

• High School Diploma or equivalent experience plus the completion of a vocational, technical, or license training program.
• Continuous manufacturer’s specialized training.

Experience

1. Knowledge of installing, testing, inspecting, and repairing intrusion, fire, access, and video systems including large or complex integrated systems.
2. May specialize in fire or project management.
3. General understanding of networks.
4. 10+ years of American Alarm experience

License/Certification

1. Massachusetts Electricians Journeyman “B” or Systems Technician “D” license, or equivalent in other states.  F1 Boston Fire Department Alarm License. Valid Driver’s License. Manufacturing Certifications for Fire Alarm.   Industry Certifications e.g. NICET Fire Alarm, EST, NTS/NBFAA, Boston F1, and other municipal permits.  Also Mass security or equivalent in other states and DOD clearance. For all: ESNT Network Certificate, Network+ recommended. For Project Management, Project Management Certification Required.  Continuing education to further skills in the industry and to keep up to date on the latest advances in technology.

Skills

1. The job requires command of the English language including reading, speaking, writing, and taking verbal instructions to clearly communicate and follow instructions.  Touch typing a plus.
2. Ability to provide direction with clarity.

Tools Used

1. Ladder, company vehicle, hand tools, (i.e. screwdriver, drill, meters, telephone headset, soldering iron, pipe bender, Hilti gun, etc.) lift, calculator, laptop, tablet, smartphone. Must have a currently valid driver’s license and be 25 years old or have a clean driving record to operate a company vehicle.

Physical requirements

• Must be able to lift 50 pounds.  Must be able to stand for prolonged periods of time, travel by car, and fit into tight places.
• Must be able to respond to audible and visual signals indicating that the system is functioning properly.

Summary of duties and responsibilities

Under general supervision performs routine installation, testing and inspections, and repair of residential and commercial intrusion, fire, access, and video systems according to system specifications and American Alarm protocols to ensure that systems are functioning properly.  Primarily works on small to medium-size systems.

Duties and Responsibilities

• Performs routine inspections of residential and commercial intrusion, fire, access, and video systems according to system specifications and American Alarm protocols to ensure that systems are functioning properly. Inspects the quality of work to ensure it meets company standards.
• Installs and services residential and commercial fire, intrusion, access, and video systems following directions, project specifications, and project timelines.
• Performs troubleshooting and repair functions for residential and commercial fire, intrusion, access, and video systems and equipment such as cleaning detectors; testing controls and peripheral devices; adjusting cameras; mounting, replacing, and testing equipment according to specifications; running cable, bending pipes, turning tight water valves, etc. Be a “go-to” resource for colleagues occasionally.
• Responds to onsite customer inquiries and instructs customers in the operation and maintenance of fire, intrusion, access, and video systems. Seeks assistance with customer complaints where corrective services are required.
• Defines the scope of add-ons and change orders., seeks customer approval and writes up paperwork. Communicates appropriate information to Salesperson regarding site issues.
• Maintains accurate records of all installations, inspections, service calls, and troubleshooting as required. Provides accurate, detailed, and timely paperwork and reports to management.  Uses Mobility Solutions e.g., for submitting service tickets or researching customer information.
• Provides advice and assistance to apprentices. Maintains project timelines and goals.
• Provides constructive feedback to technical leadership on product solution performance.
• Other duties as required by management.

Education

High School Diploma or equivalent plus the completion of a vocational, technical, or license training program.

Experience

• Knowledge of installing, testing, inspecting, and repairing basic intrusion, fire, access, and video systems.
• 2 – 10 years of alarm experience

License/Certification

• Must have a valid MA Systems Technician “D” license or journeyman electrician “B” license, or equivalent in other states.  Must be able to obtain a Department of Defense security clearance and or/Massachusetts security certificate of clearance.  Valid Driver’s License required.  Boston F1 and other municipal certifications are preferred.

Skills

• The job requires command of the English language including reading, speaking, writing, and taking verbal instructions to clearly communicate and follow instructions. Touch typing is a plus.

Tools Used

• Ladder, company vehicle, hand tools, (i.e., screwdriver, drill, meters, telephone headset, soldering iron, pipe bender, Hilti gun, etc.) telephone, lift, calculator, laptop, tablet, smartphone. Must have a currently valid driver’s license and be 25 years old or have a clean driving record to operate a company vehicle.

Physical requirements

• Must be able to lift 50 pounds. Must be able to stand for prolonged periods of time, travel by car, and fit into tight places.
• Must be able to respond to audible and visual signals indicating that the system is functioning properly.

$5,000 Bonus for Eligible Applicants**

Job Summary

American Alarm and Communications, a leader in the security systems industry, is seeking Alarm Technicians to join our team in Auburn, Massachusetts!

Summary of duties and responsibilities

Duties include but are not limited to the following: responsible for providing superior customer technical support to AACI installation staff and key accounts. Must be proficient at installing all of the systems that are in place in our customer base. All installations must meet the highest quality standards set forth by American Alarm while assuring a professional and safe working environment. Communicates effectively with technical staff and external customers.

Security Systems Integrator

Alarm Technician professional highly proficient with systems; integrated knowledgeable in all of the following applications residential and commercial including but not limited to the following:

• Burglar Alarm Systems
• Fire Alarm Systems
• Access Systems
• CCTV/Video Systems
• Intercom Systems
• Integrated Systems
• Home Automation Systems
• New industry technology
• Networking

Duties and Responsibilities

• Problem Solving/Consulting lead go-to person for AACI technicians
• Security Systems professional highly proficient with installing integrated systems.
• Monitors the quality of installation work performed at the customer site to ensure the highest quality standard and safety.
• Maintain accurate records of all installation jobs. Provide accurate, detailed, and timely paperwork and reports to management.
• Build and maintain working relations with the sales staff.
• Provide phone support for the installation team.
• Assist Installation Manager in the ongoing training of new and existing installation technicians.
• Aid Field Supervisors with performance assessment and capability of technical staff.
• Assist in formulating policy, procedures, and guidelines that would further the growth, development, and professionalism of the installation department with a goal of superior customer service and satisfaction.
• Investigate troublesome accounts and advise the sales/customer service department of possible system upgrades.
• Must be able to speak knowledgeably to customers and employees. Demonstrating proper business ethics to a high degree of customer service while confidentiality maintaining relationships with customers and employees.
• Must be able to drive a company vehicle adheres to policy and maintain the vehicle.

Additional Duties:

• Research and obtain information on position-specific training opportunities.
• Responsible for handling senior technician on-call duties on a regularly scheduled basis.
• Other duties as required or assigned by company management.
• Must be able to obtain a Department of Defense security clearance and or/Massachusetts security clearance.

Education:

An electronics degree or equivalent work experience in the electronics field is required. This person must be able to manage multiple tasks simultaneously and work well with other people.

License/Certifications Required:

• Massachusetts Electricians System Technician “D” license
• Massachusetts Public Safety “S” license
• Valid drivers license

Certifications Preferred:

• Manufacturing Certifications and/or training e.g. Pelco, Honeywell, Northern, Nexwatch, DSX, GE, etc. Networking Certifications e.g. MCSE, A+, CCNA, Network+ etc.

Industry Certifications e.g. NICET, EST, NTS/NBFAA, SIA, RCDD, and etc.

If you reside in the RI area and have experience as an electrician, telephone/data technician, fire alarm technician, or expertise in smart home technologies or computer networking, please contact us!

Our Warwick, RI location, Electronic Alarms, has successfully expanded its expertise beyond just burglar and fire alarms, with exciting app and network-based video and access system integrations. We are pioneers in the rapidly expanding smart home automation industry and “internet of things” world we now live in. Electronic Alarms has strategically partnered with the best equipment manufacturers, software, and smartphone App providers so that we provide customers and technicians with the best tools and end-user experience.

Our culture honors achievement and promotes from within. We are proud to say that many of our employees have well over 25 years of continued service with the company.

Electronic Alarms’ comprehensive pay & benefits package is often on par with licensed technician hourly rates found in the Boston Metro area.

Summary of duties and responsibilities

 Has complete working knowledge of all American Alarm intrusion, fire, access, and video systems. Also must have an advanced understanding of building, cabling, and fire codes as pertain to American Alarms business.  Provides advice and consultation to others.  May specialize in fire or project management.

Duties and Responsibilities

• Inspects all basic and complex commercial and residential burglar, fire, access, and video systems according to American Alarm specifications and protocols. Inspects the quality of work performed by others to ensure it meets company standards.  May specialize in fire.
• Installs and services basic, integrated and complex commercial and residential intrusion, fire, access, and video systems according to system specifications and American Alarm protocols to ensure that systems are functioning properly. May specialize in fire systems.
• Performs advanced, complex troubleshooting and repair functions for commercial and residential intrusion, fire, access, and video systems such as programming; debugging computer glitches; cleaning detectors; testing controls and peripheral devices; mounting, replacing and testing equipment according to specifications; running cable, bending pipes, etc.  Review daily schedule.  Assists technicians at sites as necessary.  Assists in formulating policy, procedures, and guidelines that would further the growth, development, and professionalism of the Technician team with a goal of superior customer satisfaction.  Attends to complex issues not solved by lower level technicians, also creates documentation as to problem-solving.  Be a “go-to” resource for colleagues as a primary daily responsibility.  May specialize in fire systems.
• Instructs customers in intrusion, fire, access, and video systems operation. Responds to customer questions and requests.  Recommend corrective services to adjust customer complaints.  Diffuses difficult and complex customer issues.
• Provides routine support visits to key accounts. Builds and maintains working relations with the sales staff.  Defines the scope of add-ons and change orders, seeks customer approval, and writes up paperwork. Recommends ways to use additional features and capabilities of system installations.  Performs site visits with sales consultants at existing or potential clients.  Takes responsibility for the project from the first walk-through to final sign-off and hand-offs to service.
• Maintains accurate records of all inspections/service calls and troubleshooting as required. Provides accurate, detailed, and timely paperwork and reports to management. Completes as-builts.  Uses Mobility Solutions e.g. for submitting service tickets or researching customer information.
• Oversees the work of Systems Apprentices and Technicians checking for quality, safety, and accuracy. Provides feedback to Supervisors on Inspector and Apprentice performance.  Acts as onsite project lead to meet project timelines and goals and oversee lead technicians, technicians, apprentices, and subcontractors.
• Evaluates new products for reliability and fitness to targeted customer use and profile.
• Other duties as required by management.

Education

• High School Diploma or equivalent experience plus the completion of a vocational, technical, or license training program.
• Continuous manufacturer’s specialized training.
• College Degree a plus.

Experience

• Knowledge of installing, testing, inspecting, and repairing intrusion, fire, access, and video systems including large or complex integrated systems.
• May specialize in fire or project management.
• General understanding of networks.
• 10+ years of American Alarm experience

License/Certification

• Massachusetts Electricians Journeyman “B” or Systems Technician “D” license, or equivalent in other states.  F1 Boston Fire Department Alarm License. Valid Driver’s License. Manufacturing Certifications such as Notifier for Fire Alarm.   Industry Certifications e.g. NICET Fire Alarm, EST, NTS/NBFAA, Boston F1, and other municipal permits.  Also Mass security or equivalent in other states and DOD clearance. Minimum of NICET 3.  For all: ESNT Network Certificate, Network+ recommended.  For Fire Alarm, Notifier Certification is required.  For Project Management, Project Management Certification Required.  Continuing education to further skills in the industry and to keep up to date on the latest advances in technology.

Skills

• The job requires command of the English language including reading, speaking, writing, and taking verbal instructions to clearly communicate and follow instructions. Touch typing is a plus.
• Ability to provide direction with clarity.

Tools Used

• Ladder, company vehicle, hand tools, (i.e. screwdriver, drill, meters, telephone headset, soldering iron, pipe bender, Hilti gun, etc.) telephone, lift, calculator, laptop, tablet, smartphone. Must have a currently valid driver’s license and be 25 years old or have a clean driving record to operate a company vehicle.

Physical requirements

• Must be able to lift 50 pounds. Must be able to stand for prolonged periods of time, travel by car, and fit into tight places.
• Must be able to respond to audible and visual signals indicating that the system is functioning properly.

$5,000 Bonus for Eligible Applicants**

Job Summary

American Alarm and Communications, a leader in the security systems industry, is seeking Alarm Technicians to join our team in Arlington, Massachusetts!

Summary of duties and responsibilities

Duties include but are not limited to the following: responsible for providing superior customer technical support to AACI installation staff and key accounts. Must be proficient at installing all of the systems that are in place in our customer base. All installations must meet the highest quality standards set forth by American Alarm, while assuring a professional and safe working environment. Communicates effectively with technical staff and external customers.

Security Systems Integrator

Alarm Technician professional highly proficient with systems; integrated knowledgeable in all of the following applications residential and commercial including but not limited to the following:

• Burglar Alarm Systems
• Fire Alarm Systems
• Access Systems
• CCTV/Video Systems
• Intercom Systems
• Integrated Systems
• Home Automation Systems
• New industry technology
• Networking

Duties and Responsibilities

• Problem Solving/Consulting lead go-to person for AACI technicians
• Security Systems professional highly proficient with installing integrated systems.
• Monitors quality of installation work performed at customer site to ensure the highest quality standard and safety.
• Maintain accurate records of all installation jobs. Provide accurate, detailed and timely paperwork and reports to management.
• Build and maintain working relations with the sales staff.
• Provide phone support for installation team.
• Assist Installation Manager in the ongoing training of new and existing installation technicians.
• Aid Field Supervisors with performance assessment and capability of technical staff.
• Assist in formulating policy, procedures and guidelines that would further the growth, development and professionalism of the installation department with a goal of superior customer service and satisfaction.
• Investigate troublesome accounts and advise the sales/customer service department of possible system upgrades.
• Must be able to speak knowledgably to customers and employees. Demonstrating proper business ethics to a high degree of customer service while confidentiality maintaining relationships with customers and employees.
• Must be able to drive a company vehicle adhere to policy and maintain vehicle.

Additional Duties:

• Research and obtain information on position specific training opportunities.
• Responsible for handling senior technician on-call duties on a regular scheduled basis.
• Other duties as required or assigned by company management.
• Must be able to obtain a Department of Defense security clearance and or/Massachusetts security clearance.

Education:

Electronics degree or equivalent work experience in the electronics field is required. This person must be able to manage multiple tasks simultaneously and work well with other people.

License/Certifications Required:

• Massachusetts Electricians System Technician “D” license
• Massachusetts Public Safety “S” license
• Valid drivers license

Certifications Preferred:

• Manufacturing Certifications and/or training e.g. Pelco, Honeywell, Northern, Nexwatch, DSX, GE, etc. Networking Certifications e.g. MCSE, A+, CCNA, Network+ etc.

Industry Certifications e.g. NICET, EST, NTS/NBFAA, SIA, RCDD, and etc.