Careers

If you want to feel good at the end of every shift, knowing you made a difference in people’s lives by protecting their homes and businesses, this job is for you. We are seeking enthusiastic customer service team players to provide life-safety and security alarm monitoring from our state-of-the-art security call center in Arlington, Massachusetts.

***Please note this is not a security guard position – we are seeking candidates who have Call Center experience.

Successful candidates for this position will have superior customer service skills, data entry experience, strong verbal communications skills, attention to detail, and be able to multi-task and problem solve. Many of our current operators have joined us from high end retail positions or consumer call center positions and have had great success because of their transferable people skills.

Compensation to start at up to $20.00 per hour or more commensurate with experience.

Our call center operators are trained to evaluate and respond within seconds to any alarm, be it intrusion, fire, environmental hazards such as flooding, gas leaks, carbon monoxide, or a fault in a company’s business network. Operator response to emergency signals averages less than 20 seconds. Operators interface with local first-responders and law-enforcement officials to help facilitate emergency response and follow-up.

*American Alarm is New England’s Trusted Security Company. We are a family-owned business with more than 250 employees in six locations. We offer extensive and ongoing industry training, a full benefits package and numerous incentive plans including profit sharing for employees.

American Alarm was founded in 1971 and provides a full range of security and life-safety systems for all classes of property, from single-family homes to businesses large and small, to major public and historic venues. The nerve-center of our operation is our newly expanded and enhanced Security Command Center in Arlington. This monitoring center been called a model for the industry and is attracting visitors from all over the world. U.L. listed and recognized by the U.S. Federal Government, it is equipped with the latest monitoring and communications technology and full remote disaster-proof redundancy.

We welcome applicants with successful former military experience and call center associates. In short, if you have the desire to succeed and a commitment to customer service excellence, we have a future you can count on and a team that can help you get there.

Please reference your desired Full-Time working hours – based upon days, evenings or nights. Some shifts require weekend scheduling. We run fixed shifts but will be flexible based upon your needs.

Duties include but are not limited to the following: to assure customer satisfaction by striving for the goal of responding to as many customer telephone inquiries as possible without transferring them to another person and representing the company’s products and services in a clear and positive manner to customers in accordance with American Alarm’s policy. Member must be able to work well with others while pursuing team goals for productivity and innovation.

Primary Responsibilities:

• Handle incoming telephone inquiries, continuously improving one’s ability to offer customer immediate, accurate responses and resolutions thereby minimizing transferring of calls and putting customers on hold.
• Respond to customer inquiries and needs, as received by telephone, fax, email or in-person.
• Continuously cross-train and develop improved ability to fulfill customer requests of multiple types and build your skills in performing customer service functions in Central Station, Service Scheduling, and Accounting, including, but not limited to, putting systems “on-test”, changing emergency notification call lists, processing credit card payments, scheduling service calls, helping solve false alarm problems, and more.· Follow through consistently on promises to customers.
• Make outbound customer calls when necessary and as directed, support sales and operations staff with customer-related fulfillment requests.

Other Responsibilities:

• Must communicate effectively with customers and company staff, be well organized and detail oriented, develop and maintain good relationships with customers.
• Maintain confidential information related to customer transactions, including pricing, problems with equipment, etc.
• Enthusiastically support the company’s efforts to measure service level quality.
• Document frequently asked questions and “best practice” responses for implementation in developing a company procedure manual with other team members. Procedure manual will aid in the training new and existing team members.

Experience:

Position requires a versatile, enthusiastic and team-oriented individual with strong organizational, interpersonal, and communication skills. Individual must have a proven track record of taking initiative and handling numerous priorities at once while maintaining accuracy and attention to detail.

Touch-typing, headset must be worn while performing functions of this position, customer service, or call center experience is a plus.

Education:

Desirable education requirements: Associate’s Degree, High School diploma or equivalent work experience. Candidate should be highly proficient with software applications such as Microsoft Outlook, Excel, and Word.

If you are a whiz at multi-tasking while staying focused on the big picture goals, then we want to hear from you today. We are seeking an enthusiastic, process-focused person to help support one of our sales stars, and to be a team leader for our sales administrative group.

Primary Responsibilities:

• Work closely with a top sales rep to create quotes, check voicemail, check email and keep things organized.
• Direct other sales administrative staff on projects and workflow as needed.
• Assist with answering sales lead-line and lead generation according to company policies and document in the company enterprise systems known as ISM. Become a super-user and “go to person” for ISM help and proposal software in the sales group.
• Compile data based on research techniques and on statistical compilations involving the alarm industry, policies, and procedures.
• Draft financial, statistical, narrative, and/or other reports as requested. Perform other support of field reps as required in order to maximize their efficiency e.g. coping contracts, filling out permit applications, status inquires, leads.
• Other tasks as directed by the Marketing and Sales Administration Manager

Experience Required:  The successful applicant will have proven work experience as a Sales administrator.  Hands on experience with CRM software and MS Office is required, as is an understanding of sales performance metrics. This position requires a team-oriented individual with strong organizational, interpersonal, and communication skills and customer service experience.  Individual must have a proven track record of taking initiative and handling numerous priorities at once.

Compensation: This is a full-time position with a regular work schedule of Monday to Friday. We pay a competitive hourly wage and annual profit sharing bonus. We provide a comprehensive benefits program that includes: medical, dental and vision insurance coverage; 401k plan with employer matching contributions; Flexible Spending Accounts (FSA); life insurance, supplemental life and AD&D insurance; short-term and long-term disability insurance; paid vacation, personal and holiday time.

Job Summary

American Alarm and Communications, a leader in the security systems industry, is seeking an experienced Service Technician to join our team in Worcester, MA.

We’ve been in business since 1971 and continue to grow. We’re locally owned, independent company dedicated to the New England market for the long term. Quality and service are the foundation of our business, which is why we retain our customers and our employees for years, often decades.

We offer generous benefits, health insurance, profit sharing, paid time off and a work environment that honors achievement and promotes from within. Apply today and start a career path within a growing stable company.

License/Certification

• Massachusetts Electricians Journeyman “B” or Systems Technician “D” license, or equivalent in other states. Valid Driver’s License

We are seeking Fire Alarm System Apprentices and System Apprentices to work from our Auburn, Massachusetts office.

This position will work under the direct supervision of a licensed technician and follows clearly defined written and verbal instructions to perform routine installation, test, inspection and repair of electronic systems.

Duties and Responsibilities

Assists licensed technicians performing routine inspections of fire alarm systems according to clearly written instruction and/or under direct supervision to ensure that system components are operating correctly.

Assists licensed technicians in the installation of fire, intrusion, access and video systems following direction and checking work with licensed technician.

Assists licensed technicians in the performance of basic troubleshooting and repair functions for fire, intrusion, access and video systems and equipment such as mounting, replacing and testing equipment according to specifications; running cable, bending pipes, etc. Performs a limited number of go / no go tests according to written specifications and under supervision to determine cause of system problems. Refers more complex issues to licensed technicians.

Must have a valid Massachusetts driver’s license, have a means to get to and from a required job site and flexible with travel.

High School Diploma or equivalent.

We are seeking talented technicians to work from our branch in Auburn, Massachusetts.

We offer a $5,000 Sign-on Bonus for Licensed Technicians

Candidates must have: A Massachusetts Systems Technician “D” license or Journeyman “B” license, or the equivalent in other states. You will be proficient with residential and commercial security systems installation, programming and service, including but not limited to: Burglar Alarm Systems, Fire Alarm Systems, Access Control Systems, Video Systems, Intercom Systems, and networking. You must have a valid driver’s license and be able to drive a company vehicle. Backgrounds checks are required.

$5,000 Bonus for Eligible Applicants**

Job Summary

American Alarm and Communications, a leader in the security systems industry, is seeking Alarm Technicians to join our team in Arlington, Massachusetts!

Summary of duties and responsibilities

Duties include but are not limited to the following: responsible for providing superior customer technical support to AACI installation staff and key accounts. Must be proficient at installing all of the systems that are in place in our customer base. All installations must meet the highest quality standards set forth by American Alarm, while assuring a professional and safe working environment. Communicates effectively with technical staff and external customers.

Security Systems Integrator

Alarm Technician professional highly proficient with systems; integrated knowledgeable in all of the following applications residential and commercial including but not limited to the following:

• Burglar Alarm Systems
• Fire Alarm Systems
• Access Systems
• CCTV/Video Systems
• Intercom Systems
• Integrated Systems
• Home Automation Systems
• New industry technology
• Networking

Duties and Responsibilities

• Problem Solving/Consulting lead go-to person for AACI technicians
• Security Systems professional highly proficient with installing integrated systems.
• Monitors quality of installation work performed at customer site to ensure the highest quality standard and safety.
• Maintain accurate records of all installation jobs. Provide accurate, detailed and timely paperwork and reports to management.
• Build and maintain working relations with the sales staff.
• Provide phone support for installation team.
• Assist Installation Manager in the ongoing training of new and existing installation technicians.
• Aid Field Supervisors with performance assessment and capability of technical staff.
• Assist in formulating policy, procedures and guidelines that would further the growth, development and professionalism of the installation department with a goal of superior customer service and satisfaction.
• Investigate troublesome accounts and advise the sales/customer service department of possible system upgrades.
• Must be able to speak knowledgably to customers and employees. Demonstrating proper business ethics to a high degree of customer service while confidentiality maintaining relationships with customers and employees.
• Must be able to drive a company vehicle adhere to policy and maintain vehicle.

Additional Duties:

• Research and obtain information on position specific training opportunities.
• Responsible for handling senior technician on-call duties on a regular scheduled basis.
• Other duties as required or assigned by company management.
• Must be able to obtain a Department of Defense security clearance and or/Massachusetts security clearance.

Education:

Electronics degree or equivalent work experience in the electronics field is required. This person must be able to manage multiple tasks simultaneously and work well with other people.

License/Certifications Required:

• Massachusetts Electricians System Technician “D” license
• Massachusetts Public Safety “S” license
• Valid drivers license

Certifications Preferred:

• Manufacturing Certifications and/or training e.g. Pelco, Honeywell, Northern, Nexwatch, DSX, GE, etc. Networking Certifications e.g. MCSE, A+, CCNA, Network+ etc.

Industry Certifications e.g. NICET, EST, NTS/NBFAA, SIA, RCDD, and etc.

If you see your future in the security and fire alarm systems industry, then please consider joining the American Alarm team today.

American Alarm and Communications is a family owned company, in business since 1971 and growing steadily. We take our mission seriously and we foster a supportive, family-like atmosphere to help our employees succeed.

We are seeking talented technicians to work from our branch in Weymouth, Massachusetts.

We offer a $5,000 Sign-on Bonus for Licensed Technicians

Candidates must have: A Massachusetts Systems Technician “D” license or Journeyman “B” license, or the equivalent in other states. You will be proficient with residential and commercial security systems installation, programming and service, including but not limited to: Burglar Alarm Systems, Fire Alarm Systems, Access Control Systems, Video Systems, Intercom Systems, and networking. You must have a valid driver’s license and be able to drive a company vehicle. Backgrounds checks are required.

Great Compensation: We pay our employees well, with salary, overtime and an annual profit-sharing bonus. We provide a comprehensive benefits program that includes: medical, dental and vision insurance coverage; 401k plan with employer matching contributions; Flexible Spending Accounts (FSA); life insurance, supplemental life and AD&D insurance; short-term and long-term disability insurance; paid vacation, personal and holiday time.

Americans With Disabilities Act

American Alarm & Communications, Inc. complies with all aspects of the Americans with Disabilities Act (ADA) and state disability laws. This means that we will not discriminate against qualified individuals with a disability in any phase of the employment relationship including application for employment, hiring, promotions and/or advancement opportunities, termination, compensation, training and any other conditions or privileges of employment.

If you are an experienced fire alarm design engineer looking to make a great career move, then we want to hear from you today.

In business for more than 40 years and going strong, Advanced Signal Corp. is an authorized Engineered Systems Distributor for Notifier. We specialize in complex, enterprise fire alarm and life-safety systems.

Your role: This position is responsible for the layout and supervision of drafting fire alarm systems plans in accordance with NFPA codes, project specifications, and AHJ requirements. The successful candidate will be responsible for the accuracy and timeliness of all associated jobs.

Other responsibilities: Manage and execute multiple projects simultaneously while meeting project submittal deadlines. Provide sales team with technical support on both a pre- and post-sales basis by assisting with system programming design specification and project oversight. Review bid specification packages and document scope of work and bid responses. Visit customer locations for site audits, commissioning and project oversight.

To apply you must have: A two-year or four-year engineering degree from an accredited college or university and a minimum of five years working experience in the electronics field with working knowledge of low voltage communications systems. NICET Level II Certification in fire alarm is preferred, though we will accept application for candidates who could achieve certification within six months of hire.

Ideal candidates will have manufacturer training, in-house training, and on-the-job experience with laying out supervision of and drafting fire alarm systems. Applicants should be proficient with support tools like AutoCAD, Adobe Acrobat, Microsoft Word and Excel for general use and creating fire alarm design drawings and fire alarm submittal documents for permits.

We are seeking Electrical Systems Apprentices to work from our Arlington, Massachusetts headquarters.

This position will work under the direct supervision of a licensed technician and follows clearly defined written and verbal instructions to perform routine installation, test, inspection and repair of electronic systems.

Duties and Responsibilities

Assists licensed technicians performing routine inspections of intrusion and fire alarm systems according to clearly written instruction and/or under direct supervision to ensure that system components are operating correctly.

Assists licensed technicians in the installation of fire, intrusion, access and video systems following direction and checking work with licensed technician.

Assists licensed technicians in the performance of basic troubleshooting and repair functions for fire, intrusion, access and video systems and equipment such as mounting, replacing and testing equipment according to specifications; running cable, bending pipes, etc. Performs a limited number of go / no go tests according to written specifications and under supervision to determine cause of system problems. Refers more complex issues to licensed technicians.

Responsible for accurate tracking on time sheets, installation jobs, service tickets and inventory items.

High School Diploma or equivalent.

Experience

A working knowledge of electronic security systems is desired. Also preferred: data networking communications, electronics, construction, project management or other related experience.

License/Certification

Must successfully work towards attaining a MA System Technician “D” license, or equivalent in other states, OSHA 10 license and a valid Driver’s License. Must be able to obtain Massachusetts security certificate of clearance or equivalent in other states.

Skills

Job requires command of English language including reading, speaking, writing, and taking verbal instructions to clearly communicate and follow instructions. Touch typing a plus.

Tools Used

Ladder, company vehicle, hand tools, (i.e. screwdriver, drill, meters, telephone headset, soldering iron, pipe bender, Hilti gun etc.) telephone, lift, calculator, laptop, tablet, smartphone. Must have a currently valid driver’s license and be 25 years old or have a clear driving record to operate a company vehicle.

Physical requirements

Must be able to lift 50 pounds. Must be able to stand for prolonged periods of time, travel by car and fit into tight places.

Must be able to respond to audible and visual signals indicating that the system is functioning properly.