American Alarm & Communications, Inc.

Burglars Flee in Southbridge: Report BA092911-0145

September 29, 2011-1:45 a.m. Southbridge, MA

A motion sensor in a small retail shop in Southbridge detected trouble, sounded an alarm, and sent a signal to our central station. Police responded to the scene and found signs of entry, but no one remained in the building. The alarm siren apparently scared off the burglar(s).

Stove Fire in Somerville: Report FA092811-1305

September 28, 2011-1:05 p.m. Somerville, MA

A fire alarm from an apartment in an assisted living facility in Somerville was received and firefighters immediately dispatched to the building. Firefighters found smoldering utensils on the stove in the unit’s kitchen, and prevented further damage or injury.

School Break in Barre: Report BA092511-2241

September 25, 2011-10:41 p.m. Barre, MA

A burglar alarm signal from a public school was received late on a Sunday night and our central station team alerted police. Upon responding to the school, police reported several windows were broken, but no one entered the building. An investigation was launched.

Carbon Monoxide in Salem: Report CO092411-1629

September 24, 2011-4:29 p.m. Salem, MA

Increasing levels of carbon monoxide (CO) gas triggered an alarm at a hotel in Salem. Our central station team called for emergency response immediately. Firefighters were on the scene in minutes and confirmed elevated levels of CO. Hotel management initiated repairs. No injuries were reported.

Basement Flood Averted in Concord: Report WA092411-1548

September 24, 2011-3:48 p.m. Concord, MA

Our central station team received a water alarm from a home in Concord. Because of a high water table in the area, the home has a sump pump and an alarm to monitor for water build up, should the pump fail. Our team contacted the homeowner who addressed the problem before the water did any significant damage.

Water Damage in Haverhill: Report BA092111-012

September 21, 2011-12:12 a.m. Haverhill, MA

Our central station received a motion alarm just after midnight from a closed bakery in Haverhill and contacted police. Upon responding to the scene, police found that a water leak had caused some ceiling tiles to fall. Damage would have been more severe if the water had continued to leak overnight.

Fire in Boston: FA091911-2246

September 19, 2011-10:46 p.m.  Boston, MA

A fire alarm was received from a large commercial warehouse and logistics complex in Boston. Firefighters responded to the scene and extinguished the fire before it did significant damage. An investigation was launch, because inspectors reported that the fire appeared to be suspicious.

Bank Robbery in Tewksbury: Report PA091611-1042

September 16, 2011 10:42 a.m. Tewksbury, MA

A silent panic alarm was received from a bank branch in Tewksbury during a morning robbery. Police responded to the scene and are continuing the investigation.

Bank Robbery in Boston: Report PA090811-1357

September 8, 2011-1:57 p.m. Boston, MA

An employee at a bank branch in the Dorchester neighborhood of Boston activated a silent panic alarm during an afternoon robbery. Police responded to the scene and are continuing the investigation.

Medical Alert in Worcester: Report MA090411-2330

September 4, 2011-11:30 p.m. Worcester, MA

A late-night medical alert from an apartment complex in Worcester was received. Emergency medical personnel were dispatched to the apartment and one resident was transported to a local hospital.

Coffee Break in Stow: Report BA090311-2232

September 3, 2011-10:32 p.m. Stow, MA

A motion alarm was received by our central station after the security system at a popular town coffee shop was armed. Police responded to the scene and confirmed a robbery had taken place. Investigation ongoing.

Burglar Scared Off in Gloucester: Report BA071011-1416

July 10, 2011 - 2:16 p.m. Gloucester, MA

A burglar tried to pry open a deadbolt lock on the door of a customer’s house in Gloucester, triggering the security system. When our central station operator called the customer, we were informed that the door had been opened, but nothing was disturbed in the house. Our customer indicated the alarm siren must have scared off the would-be intruder. Police were dispatched to further investigate.

Medical Alert in Medford: Report MA070411-2300

July 4, 2011 - 11 p.m.  Medford, MA

A medical alert alarm was received from a customer in a large apartment complex in Medford, and firefighters and EMTs were dispatched to help. One resident of the apartment was transported to the Lawrence Memorial Hospital.

Fire in Clinton Factory: Report FA070211-1140

July 2, 2011 - 11:40 a.m.  Clinton, MA

Our central station received a fire alarm from a factory in Clinton and firefighters were dispatched to the scene. Follow-up reports confirmed a small fire, which was extinguished before it caused significant damage. No injuries were reported.

Bank Hold-up Alarm : Report PA092610 – 1558
September 26, 2010 – 3:58 PM | Westwood, MA

A panic alarm signal came in from one of our bank customers in Westwood, MA. The Police Department was dispatched. It was reported there was an actual hold-up.

Supermarket Break-in Alarm : Report BA092610 – 0239
September 26, 2010 – 2:39 AM | Boston, MA

A burglar alarm signal came in from one of our supermarket customers in Boston, MA. The Police Department was dispatched. It was reported that there was a break-in.

Attempted Car Theft Caught : Report BA092610 – 1527
September 26, 2010 – 3:27 PM | Beverly, MA

A burglar alarm signal came in from one of our car dealership customers in Beverly, MA. The Police Department was dispatched. Steven on site returned Central Station's call and reported that two men were seen on the cameras near a car. It was reported the vehicle was broken into and 4 men were arrested. The vehicle's owner was notified.

Burglary Taking Place : Report PA092410 – 1425
September 24, 2010 – 2:25 PM | Dorchester, MA

A panic alarm signal came in from one of our residential customers in Dorchester, MA. The Police Department was dispatched. Central Station contacted the owner who was out of town and followed up with a neighbor to check on it. The owner contact Central Station to report the neighbor had seen the burglary take place. The Police arrived and took down the report from the neighbor. Central suggested the owner provide data from the video system to the police.

Pharmacy Burglar Alarm : Report BA092210 – 2232
September 22, 2010 – 10:32 PM | Cambridge, MA

A burglar alarm signal came in from one of our pharmaceutical customers in Cambridge, MA. The Police Department was dispatched. It was reported that there was an attempted break in and the Police cleared the site.

Residential Fire Alarm : Report FA092010 – 2316
September 20, 2010 – 11:16 PM | Wilmington, MA

A fire alarm signal came in from one of our residential customers in Wilmington, MA. The Fire Department was dispatched. It was reported that a small fire was extinguished before they arrived.

Bank Break Alarm : Report BA091610 – 2028
September 16, 2010 – 8:28 PM | Burlington, MA

A burglar alarm signal came in from one of our bank customers in Burlington, MA. The Police Department was dispatched. It was reported that there was an attempted break in and police would be detailed outside for the night.

Dumpster Burglary Video : Report BA091510 – 1206
September 15, 2010 – 12:06 AM | Omaha, NE

A remote video burglary alarm signal came in from one of our utility customers in Omaha, NE. The Police Department was dispatched. Video showed a person in the dumpster with a flash light. John on site found the person in the dumpster and was waiting for the Police. It was reported that 2 arrests had been made.

Residential Burglary Alarm : Report BA091410 – 1030
September 14, 2010 – 10:30 AM | Salem, NH

A burglar alarm signal came in from one of our residential customers in Salem, NH. The Police Department was dispatched. It was reported that there was an actual burglary. The owners were contacted and they were ok.

Bank Robbery Alarm : Report PA090810 – 1303
September 8, 2010 – 1:03 PM | Somerville, MA

A panic alarm signal came in from one of our bank customers in Somerville, MA. The Police Department was dispatched. It was reported that there was an actual robbery and they were still on scene.

Attempted Break In : Report BA090710 – 0909
September 7, 2010 – 9:09 AM | Holliston, MA

A burglar alarm signal came in from one of our residential customers in Holliston, MA. The Police Department was dispatched. It was reported that there was an attempted break in.

School Fire Alarm : Report FA090410 – 1640
September 4, 2010 – 4:40 PM | Worcester, MA

A fire alarm signal came in from one of our school customers in Worcester, MA. The Fire Department was dispatched. It was reported there was a stove fire.

Managed Property Alarm : Report MA090110 – 0248
September 1, 2010 – 2:48 AM | Medford, MA

A medical alarm signal came in from one of our property management customers in Medford, MA. The Fire Department was dispatched. It was reported a person was transported to the hospital.

Patient caused panic : Report PA103109-1637
October 31, 2009 | 4:37 PM | Marlborough, MA

Central Station received a panic alarm signal from one of our medical customers in Marlborough, MA. The Police Department was dispatched. They reported a disturbance with a patient but it has been resolved.

One hot meal : Report FA102709-1941
October 27, 2009 | 7:41 PM | West Boylston, MA

Central Station received a fire alarm signal from one of our restaurant customers in West Boylston, MA. The Fire Department was dispatched. Upon follow up the Fire Department stated everything was ok. Confirmation from the customer that there was a small problem with the grill but all was under control per person on scene.

Bank Robbers strike 3 : Report PA101909-1043
October 19, 2009 | 10:43 AM | Tewksbury, MA

Central Station received a panic alarm signal from one of our financial customers in Tewksbury, MA. The Police Department was dispatched. Upon follow up a robbery was confirmed.

Kitchen fire : Report FA101609-1748
October 16, 2009 | 5:48 PM | Worcester, MA

Central Station received a fire alarm signal from one of our multi-tenant customers in Worcester, MA. The Fire Department was dispatched. Upon follow up they reported an extinguished fire in the kitchen.

Over heated oven : Report: FA101409-1434
October 14, 2009 | 6:34 PM | Cambridge, MA

Central Station received a fire alarm signal from one of our multi-tenant customers in Cambridge, MA. The Fire Department was dispatched. Upon follow up it was reported that there was an oven fire. They were able to distinguish it before any damage was done.

Bank robbers strike 2 : Report: PA101309-1203
October 13, 2009 | 12:03 PM | Dorchester, MA

Central Station received a panic alarm signal from one of our financial customers in Dorchester, MA. The Police Department was dispatched. According to Patricia on site it was an actual robbery.

Microwave catches fire : Report: FA100809-1327
October 8, 2009 | 6:52 PM | Boston, MA

Central Station received a fire alarm signal from one of our commercial customers in Boston, MA. The Fire Department was dispatched. There was an actual fire in the 4th floor kitchen. The electrical outlet to the microwave caught on fire. The customer used extinguishers until F/D arrived.

Bank robbers strike : Report: PA100809-1518
October 8, 2009 | 3:18 PM | Watertown, MA

Central Station received a panic alarm signal from one of our financial customers in Watertown, MA. The Police Department was dispatched. Upon follow up it was reported that it was an actual robbery.

Seconds Count : Report CO100609-2043
October 6, 2009 | 10:43 PM | Paxton, MA

Central Station received a carbon monoxide alarm signal from one of our residential customers in Paxton, MA: Homeowner had already contacted 911. Customer was advised to step outside until the Fire Department arrived. Upon follow up it was reported that a small fire in the garage was discovered. The Fire Department called in later to say they were very impressed by our response time.

Cardboard catches fire : Report FA100509-1347
October 5, 2009 | 1:47 PM | Wilmington, MA

Central Station received a fire alarm signal from one of our telecommunications customers in Wilmington, MA. The Fire Department was dispatched. The responder stated there was a small fire. Upon follow-up the Fire Department confirmed there was a "cardboard fire".

Water can cause fire signals too : Report FA100509-1327
October 5, 2009 | 1:27 PM | Westwood, MA

Central Station received a fire alarm signal from one of our storage customers in Westwood, MA. The Fire Department was dispatched. Upon follow up it was reported that the fire was caused by a water surge.

Dumpster fire stopped by Pull Station : Report PS100409-0119
October 4, 2009 | 1:19 AM | Bedford, MA

Central Station received a fire pull-station signal from one of our manufacturing customers in Bedford, MA. The Fire department was dispatched. Upon follow up it was reported that they were still on scene fighting a dumpster fire.

Flood caused by heater : Report FL100409-0019
October 4, 2009 | 12:19 AM | Hampton Falls, NH

Central Station received a flood alarm signal from one of our residential customers in Hampton Falls, NH. Mrs. called in, they had a heater fail which caused the water leak. They shut the water off and will have contractor in on Monday to repair/replace it. She was advised to call us when they are done to check the reset on the flood detector.

Ambulance to the rescue : Report MA100309-1837
October 3, 2009 | 6:37 PM | Medford, MA

Central Station received a medical alarm from one of our multi-tenant customers in Medford, MA. The Fire Department was dispatched. Upon follow up it was reported that there was an ambulance transport to the Melrose/Wakefield hospital.

Door kicked in, nothing taken : Report BA100109-1258
October 1, 2009 | 12:58 PM | South Boston, MA

Central Station received a front door burglar alarm signal from one of our residential customers in South Boston, MA. The Police Department was dispatched. Upon follow up an actual break was reported.The door had been kicked in but nothing had been taken.

Cause for Panic : Report PA100109-1815
October 1, 2009 | 6:15 PM | Marlborough, MA

Central Station received a panic alarm signal from one of our medical customers in Marlborough, MA. The police were already on scene when we dispatched. Upon follow up it was reported that there was an emergency situation but all was resolved.