Consumer Alert!

A disturbing phenomenon being reported around the country now appears to be hitting close to home. It involves widespread incidents of questionable business practices by some companies that purport to be in the home security business. Click here to read more

Our Team's on Your Side

Whether you need a home security system or a complex business security solution with life-safety, access control and integrated IP video systems, you've found the right partner in American Alarm. Read more about us.

American Alarm Team
 
People and Property Saved

Cause for Panic : Report PA100109-1815
October 1, 2009 | 6:15 PM | Marlborough, MA

Central Station received a panic alarm signal from one of our medical customers in Marlborough, MA. The police were already on scene when we dispatched. Upon follow up it was reported that there was an emergency situation but all was resolved.

Door kicked in, nothing taken : Report BA100109-1258
October 1, 2009 | 12:58 PM | South Boston, MA

Central Station received a front door burglar alarm signal from one of our residential customers in South Boston, MA. The Police Department was dispatched. Upon follow up an actual break was reported.The door had been kicked in but nothing had been taken.

Ambulance to the rescue : Report MA100309-1837
October 3, 2009 | 6:37 PM | Medford, MA

Central Station received a medical alarm from one of our multi-tenant customers in Medford, MA. The Fire Department was dispatched. Upon follow up it was reported that there was an ambulance transport to the Melrose/Wakefield hospital.

Flood caused by heater : Report FL100409-0019
October 4, 2009 | 12:19 AM | Hampton Falls, NH

Central Station received a flood alarm signal from one of our residential customers in Hampton Falls, NH. Mrs. called in, they had a heater fail which caused the water leak. They shut the water off and will have contractor in on Monday to repair/replace it. She was advised to call us when they are done to check the reset on the flood detector.

Dumpster fire stopped by Pull Station : Report PS100409-0119
October 4, 2009 | 1:19 AM | Bedford, MA

Central Station received a fire pull-station signal from one of our manufacturing customers in Bedford, MA. The Fire department was dispatched. Upon follow up it was reported that they were still on scene fighting a dumpster fire.

Water can cause fire signals too : Report FA100509-1327
October 5, 2009 | 1:27 PM | Westwood, MA

Central Station received a fire alarm signal from one of our storage customers in Westwood, MA. The Fire Department was dispatched. Upon follow up it was reported that the fire was caused by a water surge.

Cardboard catches fire : Report FA100509-1347
October 5, 2009 | 1:47 PM | Wilmington, MA

Central Station received a fire alarm signal from one of our telecommunications customers in Wilmington, MA. The Fire Department was dispatched. The responder stated there was a small fire. Upon follow-up the Fire Department confirmed there was a "cardboard fire".

Seconds Count : Report CO100609-2043
October 6, 2009 | 10:43 PM | Paxton, MA

Central Station received a carbon monoxide alarm signal from one of our residential customers in Paxton, MA: Homeowner had already contacted 911. Customer was advised to step outside until the Fire Department arrived. Upon follow up it was reported that a small fire in the garage was discovered. The Fire Department called in later to say they were very impressed by our response time.

Bank robbers strike : Report: PA100809-1518
October 8, 2009 | 3:18 PM | Watertown, MA

Central Station received a panic alarm signal from one of our financial customers in Watertown, MA. The Police Department was dispatched. Upon follow up it was reported that it was an actual robbery.

Microwave catches fire : Report: FA100809-1327
October 8, 2009 | 6:52 PM | Boston, MA

Central Station received a fire alarm signal from one of our commercial customers in Boston, MA. The Fire Department was dispatched. There was an actual fire in the 4th floor kitchen. The electrical outlet to the microwave caught on fire. The customer used extinguishers until F/D arrived.

Bank robbers strike 2 : Report: PA101309-1203
October 13, 2009 | 12:03 PM | Dorchester, MA

Central Station received a panic alarm signal from one of our financial customers in Dorchester, MA. The Police Department was dispatched. According to Patricia on site it was an actual robbery.

Over heated oven : Report: FA101409-1434
October 14, 2009 | 6:34 PM | Cambridge, MA

Central Station received a fire alarm signal from one of our multi-tenant customers in Cambridge, MA. The Fire Department was dispatched. Upon follow up it was reported that there was an oven fire. They were able to distinguish it before any damage was done.

Kitchen fire : Report FA101609-1748
October 16, 2009 | 5:48 PM | Worcester, MA

Central Station received a fire alarm signal from one of our multi-tenant customers in Worcester, MA. The Fire Department was dispatched. Upon follow up they reported an extinguished fire in the kitchen.

Bank Robbers strike 3 : Report PA101909-1043
October 19, 2009 | 10:43 AM | Tewksbury, MA

Central Station received a panic alarm signal from one of our financial customers in Tewksbury, MA. The Police Department was dispatched. Upon follow up a robbery was confirmed.

One hot meal : Report FA102709-1941
October 27, 2009 | 7:41 PM | West Boylston, MA

Central Station received a fire alarm signal from one of our restaurant customers in West Boylston, MA. The Fire Department was dispatched. Upon follow up the Fire Department stated everything was ok. Confirmation from the customer that there was a small problem with the grill but all was under control per person on scene.

Patient caused panic : Report PA103109-1637
October 31, 2009 | 4:37 PM | Marlborough, MA

Central Station received a panic alarm signal from one of our medical customers in Marlborough, MA. The Police Department was dispatched. They reported a disturbance with a patient but it has been resolved.

What Our Clients Are Saying

“I just wanted to tell you that it was a pleasure working with your company... I will be sure to let my friends and neighbors know what a good job you do. — Sincerely, Grace G.”

    

“Bill, American Alarm's first-class installation expert, provided outstanding service, from start to finish at our condominium building in Cambridge, MA. Bill's outstanding work ethic coupled with his determination to complete each phase of the project with impeccable standards speaks highly of your company. We are very satisfied with American Alarm's service and thank Bill for his superb efforts at a job well done. — Sincerely, David M.”

    

“Rarely do most of us toss the phrase "exceptional service" around in describing a service engagement – but, I would like you to know that an exception exists time after time when AA sends Dominic to help at a Longyear facility. His knowledge and abilities coupled with his unbridled courtesy and professionalism when working with us is exceptional!!! Thought you might like to know. — Al, Longyear Museum”

    

“I wanted to say how grateful I am that Central Bank has American Alarm as our security specialist. After our recent robbery in the Chestnut Hill office, both Central Station and the Service Tech were outstanding in their response to all of my questions and need for additional help in obtaining the necessary video disk for the Police and FBI. — Peggy D. ”

    

“I wanted to take a moment to express how grateful I am that American Alarm was able to get me out of a difficult situation related to our construction project here at home. I wanted to make sure to communicate what a great job your team did. Their flexibility, experience and knowledge and were greatly appreciated especially in this difficult situation. It is this type of service that differentiates a company like American Alarm and why we remain loyal customers. — Sincerely, John M.”

    

“Thank you for your phone call last week. I was in New York visiting my sister. I appreciate all you have done for my fire alarm system in Dedham... new panel and annunciator. — Best Wishes, Julie H.”

    

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