“Seconds count when protecting lives and property, so we do our best to electronically protect our customers.”
Wells Sampson, President
Arlington, Mass. — Massachusetts Lieutenant Governor Timothy Murray joined American Alarm leaders today to announce the company's new program to help veterans and their families.
Whether you need a home security system or a complex business security system solution with life-safety, access control and integrated IP video systems, you've found the right partner in American Alarm. For over 40 years, American Alarm has been providing peace of mind to our customers with our burglar alarm systems, fire alarm systems and remote video monitoring. Our electronic security systems are affordable and effective. Read more about how American Alarm's Home Security and Business Security Systems can help to protect your home and businesses.
American Alarm has won a new three-year designation as a FAC64 preferred provider of security systems and alarm monitoring for public agencies in Massachusetts. Click here for more information on the FAC64 state contract and our Massachusetts Security System Services.
Gas Alert in New Hampshire
Report FA 04302013-0231
April 30, 2013 2:31 a.m. Southern New Hampshire
An alarm was received from a large environmentally-controlled commercial facility and firefighters dispatched to the scene. Upon arrival, first responders and company personnel determined there was a low level of a key gas used in the control system. No damage or injuries reported. System restoration was initiated.
Burst Water Pipe in Somerville
Report FA 04262013-1320
April 26, 2013 1:20 p.m. Somerville, Mass.
Our Central Station received a fire alarm from the basement of a multi-unit condominium building. Firefighters were dispatched to the scene and the property management company alerted. Upon arrival, firefighters found a water pipe had ruptured in the basement and the flow had activated the alarm. Repairs were initiated before significant damage was done.
Burglars on Video Scared Away
Report BA 04252013-0149
April 25, 2013 1:49 a.m. Woburn, Mass.
An interior motion alarm was received from a performing arts center and police were dispatched to the scene. Upon arrival, police found all doors to be secured and no one on site. Later examination of the center’s video surveillance system found two suspects had entered through a window, and then fled quickly through that same window after the alarm siren sounded. No damage or theft was reported.
Medical Emergency in Boston
Report MA 04172013-2315
April 17, 2013 11:15 p.m. Boston, Mass.
A medical alarm was received from a senior citizen’s housing complex in Boston and emergency medical responders dispatched to the apartment. Upon arrival, they found a person in distress and transported the individual to a local hospital.
Bank Robber Caught in Boston
Report PA 04012013-1416
April 1, 2013 2:16 p.m. Boston, Mass.
Three panic alarms were received, nearly simultaneously, from a bank in the Jamaica Plain section of Boston and our Central Station team called police. Coincidently, several Boston Police officers were already nearby when the call came over their radio system. Police saw a suspect fleeing and were able to make the arrest with minutes. Read more about it on the Patch: http://jamaicaplain.patch.com/articles/mt-washington-bank-robbed-robber-caught
Attempted Break in
Report BA 032713-0612
March 27, 2013 6:12 a.m.
A motion alarm was received from a commercial building in downtown
Carbon Monoxide in
March 27, 2013 10:10 a.m.
A carbon monoxide alarm was received from a single-family home and firefighters dispatched to the scene. Upon arrival, they found an automobile running in a closed garage. No injuries were reported. The garage was ventilated.
Dumpster Fire in
Report FA 032013-1105
March 20, 2013 11:05 a.m.
A fire alarm from a
Attempted Break at
Report BA 031513-0008
March 15, 2013 12:08 a.m.
A motion detector alarm from a precision manufacturing company was received just after midnight and police dispatched to the scene. Upon arrival police reported a false alarm, but further investigation found pry marks and a broken latch on one of the doors. The alarm apparently scared off the would-be burglars.
Water Leak in
March 5, 2013 2:54 a.m.
Overnight a flood watch alarm was received from the basement of a
Medical Emergency in
Report MA 030213-0049
March 2, 2013 12:49 a.m.
A medical alarm was received from a single family home in
Gas Leak in Worcester
Report FA 021813-0017
February 18, 2013 12:17 a.m. Worcester, MA
A fire alarm was received from an apartment building in Worcester and firefighters dispatched to the scene. Upon arrival the firefighters and the building manager found no smoke, but detected the odor of natural gas. Further investigation found a tenant in one of the apartments had left their gas stove on, unattended. The gas was shut off and the building ventilated without injury or damage.
House Break Foiled in Providence
Report BA 021313-1607
February 13, 2013 4:07 p.m. Providence, RI
A door alarm was received from a home in Providence, and when the homeowner could not be reached police were dispatched to the scene. Broken glass was found, but no apparent entry was gained and nothing was reported missing. The alarm siren appeared to have scared off the would-be burglar.
Smoking School Roof in Lexington
Report FA 021313-0646
February 13, 2013 6:46 a.m. Lexington, MA
Before the school day began a fire alarm from an elementary school was received and firefighters dispatched to the scene. Upon arrival firefighters found a roof-top heating unit was malfunctioning and smoking. The unit was shut down and repairs initiated. No other damage was reported.
Smoking Furnace in Lynnfield
Report FA 021313-0627
February 13, 2013 6:27 a.m. Lynnfield, MA
A fire alarm from a basement sensor was received and our central station team called the home to check on the occupants. The homeowner reported smelling smoke from the basement so firefighters were dispatched to the scene. Upon arrival they found the home’s oil burner was smoking. They turned off the furnace before any fire damage occurred. Repairs were initiated.
Elevator Entrapment in Cambridge
Report EA 021213-1213
February 12, 2013 12:13 p.m. Cambridge, MA
Just after noon an elevator alarm was received. One occupant reported being stuck in an elevator of a residential building in Cambridge. Our central station team contacted the building manager who responded, freed the individual, and effected repairs.
Robbery Foiled in Fall River
Report BA 020913-2321
February 9, 2013 11:21p.m. Fall River, MA
A burglary motion alarm was received after hours from a liquor store in Fall River. Our central station team reached the store manager by phone who indicated no one should be on site, so police were dispatched. Upon arrival police found a front window had been broken, but no entry gained. They reported the would-be thief was scared off by the alarm siren.
Medical Emergency in Boston
Report MA 020913-1228
February 9, 2013 12:28 p.m. Boston, MA
A medical emergency alarm was received from an elderly housing complex in Boston and first responders dispatched to the scene. Upon arrival they reported an individual in need of medical attention was transported to a local hospital.
Trespassers Caught on Video
Report VA 020613-1546
February 6, 2013 3:46 p.m. Norfolk, MA
A motion sensor activated video system captured a clip of two people trying to enter a vacant medical complex. The video alarm, and associated clip, was transmitted to our central station where operators confirmed the event and dispatched police. Upon arrival police arrested two people for trespassing.
Armed Robbery in Worcester
Report PA 020613-0333
February 6, 2013 3:33 a.m. Worcester, MA
In the early morning hours a man wielding a meat cleaver approached the clerk at an all-night gas station in Worcester demanding money. The clerk activated the silent panic alarm and our central station team dispatched police to the scene. Upon arrival police traced the suspect’s footsteps through the snow, following the trail to the rear of the building and an adjoining street. The investigation is ongoing.
Bank Robbery in Southbridge
Report PA 020213-1028
February 2, 2013 10:28 a.m. Southbridge, MA
A panic alarm from a bank employee was received at our central station and police dispatched to the scene. Upon arrival police confirmed the robbery and retrieved a photo of the suspect from the bank’s video surveillance system. After that photo was shared with the local press, the suspect turned himself in at Southbridge Police headquarters.
Burst Pipes in Windham
Report FA 012813-0030
January 28, 2013 12:30 a.m. Windham, N.H.
A fire alarm was received from a retail plaza in Windham, N.H. and firefighters dispatched to the scene. Upon arrival they found several water pipes had broken and were beginning to flood the property. Water was shut off and repairs initiated.
Burglar Scared Off in Warwick
Report BA 012513-1603
January 25, 2013 4:03 p.m. Warwick, R.I.
Our Central Station received a door alarm from a single-family home. A call to the home yielded only voice mail so police were dispatched to the scene. Upon arrival, police found a broken window and a door ajar, but no evidence of further entry to the home. The homeowner responded to the scene and confirmed nothing appeared to be missing or out of place. Police indicated the sound of the alarm siren scared off the would-be intruder.
Burst Pipe in Norwell
Report FA 012513-0848
January 25, 2013 8:48 a.m. Norwell, Mass.
A fire alarm was received from a medical office building in this community south of Boston. Firefighters responded to the scene and discovered a water pipe had burst and was beginning to flood the building. Water and power were cut to the structure and repairs initiated.
Out of Control Elevator in Natick
Report EA 012413-1344
January 24, 2013 1:44 p.m. Natick, Mass.
Central Station received an alarm from an elevator at an establishment in Natick. Using the intercom, a woman indicated the elevator would not stop or open its doors, but kept going up and down between floors. Building maintenance was dispatched to the scene. They brought the elevator under control and released the woman.
Carbon Monoxide Scare in Winchester
Report CO 011713-0410
January 17, 2013 4:10 a.m. Winchester, Mass.
A carbon monoxide alarm was received early in the morning from a single-family home and firefighters immediately dispatched to the scene. Our Central Station then called the home to advise the occupants of the threat and urge them to leave the building. When firefighters arrived they confirmed high levels of the potentially deadly gas. A malfunctioning furnace was the suspected source. No injuries were reported.
Carbon Monoxide Scare in Wellesley
Report CO 011613-1154
January 16, 2013 11:54 a.m. Wellesley, Mass.
Just before noon we received a carbon monoxide alert from a home in Wellesley. Firefighters were immediately dispatched to the scene and then the home was called to alert the occupants, who were asked to leave the building and wait for help. Upon arrival police found a two-year-old child and babysitter outside, and confirmed high levels of the potentially deadly gas in the home. The occupants were transported to a local hospital for examination and later released. A malfunctioning furnace was the suspected source of the gas.
Bank Robbers Caught
Report PA 010813-1535
January 8, 2013 3:35 p.m. Arlington, Mass.
Several panic/hold-up alarms from a bank branch in Arlington were received and police dispatched to the scene. Following up on information gathered during the investigation, police and federal officials arrested two suspects in the case. Read more about the case at the Arlington Patch.
Unruly Hotel Guest in Warwick
Report PA 010613-2059
January 6, 2013 8:59 p.m. Warwick, R.I.
A panic alarm was received from a hotel front desk and police dispatched to the scene. Upon investigation police reported a large male was verbally abusive and combative, threatening to jump over the counter regarding a dispute. The male was removed from the premises.
Unruly Person at RMV
Report PA 010413-1625
January 4, 2013 4:25 p.m. Wilmington, Mass.
A panic alarm was received from a Registry of Motor Vehicles branch office and police dispatched to the scene. A person at the RMV had become unruly and combative while arguing with a hearings officer. The person was removed from the area.
“I just wanted to tell you that it was a pleasure working with your company... I will be sure to let my friends and neighbors know what a good job you do. — Sincerely, Grace G.”
“Bill, American Alarm's first-class installation expert, provided outstanding service, from start to finish at our condominium building in Cambridge, MA. Bill's outstanding work ethic coupled with his determination to complete each phase of the project with impeccable standards speaks highly of your company. We are very satisfied with American Alarm's service and thank Bill for his superb efforts at a job well done. — Sincerely, David M.”
“Rarely do most of us toss the phrase "exceptional service" around in describing a service engagement – but, I would like you to know that an exception exists time after time when AA sends Dominic to help at a Longyear facility. His knowledge and abilities coupled with his unbridled courtesy and professionalism when working with us is exceptional!!! Thought you might like to know. — Al, Longyear Museum”
“I wanted to say how grateful I am that Central Bank has American Alarm as our security specialist. After our recent robbery in the Chestnut Hill office, both Central Station and the Service Tech were outstanding in their response to all of my questions and need for additional help in obtaining the necessary video disk for the Police and FBI. — Peggy D. ”
“I wanted to take a moment to express how grateful I am that American Alarm was able to get me out of a difficult situation related to our construction project here at home. I wanted to make sure to communicate what a great job your team did. Their flexibility, experience and knowledge and were greatly appreciated especially in this difficult situation. It is this type of service that differentiates a company like American Alarm and why we remain loyal customers. — Sincerely, John M.”
“Thank you for your phone call last week. I was in New York visiting my sister. I appreciate all you have done for my fire alarm system in Dedham... new panel and annunciator. — Best Wishes, Julie H.”
““Dan worked hard and fast, knew his work and cleaned up well. Didn’t even know he was there! He was pleasant and had a great personality. He was wonderful!” - Mr. P. Bedford, MA”
““Thank you for your prompt service in resolving our camera issue. Your service people went above and beyond. A special thanks to the 2 technicians and Dale. Sorry I don 't remember their names.” - P.C. LaBombard”
“"Once again American Alarm was invaluable with their outstanding assistances involving a violent crime investigation. Eric V. was an incredible asset to both LGH and LPD. The American Alarm Service Department’s willingness to get him to us in short notice was greatly appreciated." - B.P. Donovan”
“"Good afternoon. Doug, your tech., was here today and did a great job. It was a pleasure working with him." -Paul T.”
“"Thank you and your technicians for promptly and so courteously ironing out the last details on our alarm installation. Looking forward to smooth sailing from here on in. The new alarm system is even a bit easier to arm and disarm than the old one, so that's a plus." -Mary”
“"I want to recognize the service technician named Marty who completed a couple of repairs at the House recently. Marty was courteous, proficient and informative. I greatly appreciate his hard work and sensitivity to our mission and the families we serve." -Michelle L.”
“Rosa was phenomenal. She makes her customers feel at ease. She asked all the right questions and she stayed on the phone until we felt there wasn’t a robber in the house. I’m very, very happy. She was very, very good. This is what I love about you guys. I was with another company for 4- 5 years and I will never ever go back. You could raise your rates, anything and I still wouldn’t go back. - Matt H. ”
“Please be advised that I am very satisfied with American Alarm’s customer service as a new customer. John H., your technician who installed the system was professional, focused and neat! - Lucile F. ”