Click on a position below to view it's description and to submit your application.
Central Station OperatorArlington, MA
We are in the business of protecting people’s lives and property, so we understand our customers want and need access to American Alarm’s talent and technology at any time. That’s why our telephones are always answered by real people: highly-trained, and empowered members of our Central Station team supporting our customers 24 hours a day, 365 days a year. We also have senior technical and management staff accessible by telephone for customers all day, every day.
The nerve-center of our operation is our expanded and enhanced Security Command Center in Arlington. It has been called a model for the industry and is attracting visitors from all over the world. U.L. listed and recognized by the U.S. Federal Government, it is equipped with the latest monitoring and communications technology and full remote disaster-proof redundancy.
Operators are industry-trained and certified; equipped to evaluate and respond within seconds to any alarm, be it intrusion, fire, emergency, medical or environmental hazards such as flooding, gas leaks, carbon monoxide, or a fault in a company’s business network. Operator response to emergency signals averages less than 20 seconds.
American Alarm’s goals for the decades ahead remain simple: to provide safety and security for its customers, and to be the best in technology and customer satisfaction.
A security systems industry leader, has an exciting growth opportunity for Central Station Operators in our Security Command Center located in our Arlington, Massachusetts headquarters.
We are seeking motivated, enthusiastic customer service team players to provide life-safety to our customer’s by responding to alarm signals in our state-of-the-art call center.
Skills needed are superior customer service, data entry, verbal communications, attention to detail, quality focus, able to multi-task and ability to problem solve.
Please reference your shift preference Full-time days, evenings or overnights. Some shifts require weekend scheduling.
“Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability”
Inside Sales Administration AssistantArlington, MA
American Alarm and Communications, a leader in the security systems industry, is seeking an individual to join our Inside Sales Team! Since 1971, we have provided high quality security technology and customer service to protect homes and businesses across New England. This opportunity exists within our Arlington, MA Corporate Office.
In this role, the candidate would be responsible for the handling of incoming telephone calls related to cancellations of recurring services, saving canceling clients; and resigning existing systems and clients. In addition, assist the sales administration team with incoming sales leads and scheduling sales appointments and assist sales team, as needed with various administration tasks, completing and compiling sales reports as needed.
We are looking for motivated individuals who have an eagerness to learn and grow with our company. Candidates must have experience with incoming and outgoing customer calls. Excellent verbal and written communications skills and relationship building skills required. Prior experience in the security or life-safety systems industry is a plus, but it is not required. Administrative Assistant experience 3+ years preferred.
Position will begin late August 2017.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability status.
View our Employee Benefits.
As an equal opportunity employer, American Alarm is committed to a diverse workforce and is also committed to a barrier-free employment process. In order to ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans’ Readjustment Assistance Act of 1974, and Title I of the Americans with Disabilities Act of 1990, as amended, individuals that require accommodation in the job application process for a posted position may contact us at email@example.com for assistance.