American Alarm & Communications, Inc.

We're Always Ready to Help

When trouble strikes, your security depends on rapid response. American Alarm’s 24-Hour Security Command Center in Arlington, Massachusetts operates continuously with a staff of highly trained and experienced operators who respond, on average, in less than 20 seconds to priority signals from our customers’ homes or businesses.

We faithfully adhere to our Seconds Count policy and have no communicator delays in any of our security systems. It’s hard to believe, but some companies delay their alarm signals for up to 4 minutes. They do so because their systems are prone to false alarm. They rely on their customers to identify and correct for false alarms before sending a signal to their monitoring centers. A security system that delays an alarm signal is not really secure. Immediate signal transmission and human response within seconds gives American Alarm customers the highest level of protection possible.

Protecting You At All Times

Our current Security Command Center was built in 2005 and we continuously look for ways to optimize and upgrade to make sure it remains at the leading edge. We hold the highest available certifications from Underwriters Laboratories and the Central Station Alarm Association of America (CSAA).

Features such as triple-redundant telecommunications links, including mesh radio, and two back-up power systems to ensure the Security Command Center can operate under any conceivable conditions. In all of our years in business, it has never been down, for even a single day.

In the event of a catastrophe, we have an extensive disaster-recovery plan in place with a remote central station. All of our Security Command Center data is backed up daily to that remote location. Should the unthinkable occur, and a major disaster strike in Arlington, or the region, our system will switch over automatically to the remote location and remain operational.

Serving Only American Alarm Customers

Our Command Center serves only American Alarm customers, which makes it unique in New England. Most other regional security companies outsource their alarm monitoring to third parties. We believe that the vital role of alarm monitoring and rapid response is too important to outsource. All customer-monitoring is handled directly, and exclusively, so our Security Command Center team is always focused only on American Alarm customers.