Statement from Wells Sampson, President of American Alarm and Communications, Inc.
I am writing to update you on our company’s status in light of the ongoing corona virus COVID-19 disease outbreak.
We continue to operate at full capacity, installing, servicing and monitoring security and life-safety systems for our customers.
All of our branches are taking measures that public health officials recommend to slow transmission of the virus and to identify persons at risk. We have increased the cleaning of our facilities and are providing hand-sterilization methods for all employees, both those in the office and those who work in the field. We are communicating regularly with our employees to make sure they are following proper public health protocols.
As of March 12, we have suspended our traditional open-access policy for customers to schedule visits to tour our 24-7 security monitoring center. We are also restricting in-person vendor visits at this time, remaining in close touch with our essential partners via phone and web-based communications. (These visits will resume when appropriate.)
Unrelated to this virus outbreak, we maintain an emergency operations plan and routinely drill on various scenarios that could impact our region or our facilities. That allows us to remain confident in our ability to continue providing the security services our customers rely on during this time.
It is comforting to know that public health officials indicate the general risk of contracting the COVID-19 disease is low for people in the United States. We also believe it is important that we all take measured and appropriate actions to protect ourselves, our families, and our communities. So, for the most current and accurate information on the virus, and the proper ways to prevent transmission, we urge you to consult the U.S. Centers for Disease Control and Prevention (CDC) website at https://www.cdc.gov/coronavirus/2019-nCoV/summary.html
We will continue to monitor this evolving situation, and communicate with customers as needed.