Business security
A strong security service depends on more than technology. It requires a provider to understand customer needs and continuously improve how service is delivered. Customer feedback plays a key role in how American Alarm evaluates and refines its service. One of the tools we use is Net Promoter Score (NPS), which helps us measure how customers feel about their experience and identify opportunities to improve.
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Property managers and real estate professionals face a unique challenge in trying to keep their properties protected. How do you protect dozens, or even hundreds of properties from environmental hazards when you can’t physically be at all of them at once?
The goal is to keep track of all of your properties while weighing the physical and financial harms that could stack up due to hazards. Problems like burst pipes in the winter leading to water damage, sewer leaks, carbon monoxide or even excessive heat in the summer are all issues that need to be monitored at your properties.
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When a major winter storm is about to hit, as a business owner it is tough to know if you should close your business for the day and stay home, or to risk the potentially dangerous drive over to your business to protect it from any winter weather threats.
There are a few things that could go wrong, such as power outages, frozen pipes, roof damage, break-ins and fire risks that cause on average 64.8 billion dollars per year (per the National Centers for Environmental Information). You need to make sure that your business stays safe and operationally ready.
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For retail businesses across New England, the start of the year offers a rare opportunity to step back and evaluate what’s working. The holiday rush is over, foot traffic slows, and there’s finally time to reflect on how systems performed during the most demanding season of the year.
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As we begin 2026, commercial security is evolving faster than ever. Emerging technologies and shifting business expectations are redefining how organizations stay ahead of risk, moving from reactive systems to smarter, more integrated approaches. Here are three trends we’re watching closely that matter for commercial clients this year.
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When a criminal gains access to a business, whether through an unlocked door, a forced entry, or a vulnerable access point, the damage goes far beyond the initial incident. A physical security breach disrupts operations, drains resources, shakes employee morale, and undermines customer confidence.
While these events often happen quickly, the fallout can linger for months. That’s why a strong, proactive security strategy becomes one of the most valuable investments a business can make.
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Upland Capital is a privately held investment company that manages a wide range of properties, including commercial office buildings, residential units, hospitality venues, and golf courses. At one of their commercial office locations, they were dealing with a growing security concern: heavy foot traffic in public-facing areas was leading to frequent loitering, dumping, and illegal activity.
The situation was creating safety concerns for business patrons and tenants, and it placed an increasing burden on the property management team.
Fire safety regulations exist to protect businesses, employees, and customers from preventable harm. Yet, many commercial buildings unknowingly violate key fire safety guidelines, often due to simple oversight. These violations can put lives at risk, increase liability, and lead to costly fines.
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Healthcare facilities operate year-round, but security challenges shift with the seasons. From winter illness surges to summer staffing shortages and holiday closures, each season brings unique risks. With the right planning and security solutions, healthcare businesses can protect patients, staff, and sensitive areas all year long.
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Managing security at a single location is challenging enough, but when you’re responsible for protecting businesses with multiple sites, like retail stores, corporate offices, or bank branches, the stakes are even higher. Inconsistent protocols, siloed systems, and a lack can leave your business vulnerable.
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