A strong security service depends on more than technology. It requires a provider to understand customer needs and continuously improve how service is delivered. Customer feedback plays a key role in how American Alarm evaluates and refines its service. One of the tools we use is Net Promoter Score (NPS), which helps us measure how customers feel about their experience and identify opportunities to improve.
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February break is coming up and with the time-off from school, it’s a great time to get away from the cold and vacation somewhere warmer. But while you’re enjoying warmer temperatures, your house could be at risk. It’s important to make sure that everything is in working order while you’re away so that you can return to a home that’s exactly as you left it.
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Carbon monoxide (CO) is one of the most dangerous household hazards because it’s impossible to detect without the right tools. It’s colorless, odorless, and tasteless, yet exposure can lead to serious illness or even death. Risk tends to peak during the winter months, when heating systems run more frequently, homes are sealed tightly against the cold, and fuel-burning appliances are under heavier use.
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When you think about home security, you probably picture equipment like keypads, cameras, and sensors. But in reality, your habits make up a key part of your home security strategy.
As we head into 2026, the most effective home security resolutions aren’t complicated or time-consuming. They’re small, repeatable actions supported by technology that works quietly in the background.
The holidays should be a time to relax, enjoy time with loved ones, and soak in the magic of the season. But between decorating, online shopping, hosting, and colder weather, this time of year also brings a set of safety concerns that are easy to overlook.
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When suspicious activity unfolds before your eyes how you respond matters. Whether it’s a potential break-in, someone lurking where they shouldn’t be, or other unusual behavior that sets off alarm bells, taking the correct action is key.
Acting calmly, wisely, and with safety in mind helps protect not only yourself but also your community. By knowing the right steps to take, you can contribute to preventing crime while avoiding unnecessary risk. Here’s what you should know.
As the seasons shift and colder weather sets in, it’s the perfect time to review your home’s security and maintenance routines. Fall and winter bring unique challenges, from reduced daylight hours to icy walkways, that can affect both safety and security. A little preparation now goes a long way in keeping your home protected, comfortable, and worry-free.
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Whether you live in a high-rise condo or a smaller apartment complex, home should always feel like a safe space. With shared entrances, busy common areas, and even roommates, security can become tricky to navigate. Fortunately, by taking some smart precautions, you can reduce risks and protect yourself, others, and your space. Here are a few tips to help you stay safe when living in an apartment or condo.
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When it comes to protecting your home and family, response times matter. The longer it takes for an emergency response, the more time there is for things to go wrong. At American Alarm, we understand that every second is crucial when it comes to protecting your safety. Here are some key facts about fast response times.
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When it comes to home security, the benefits of protecting your possessions, home, and family easily come to mind. Home security can also positively impact the mental health of everyone residing in your home. Knowing you’re protected, and that you’ll receive an immediate alert should something happen, can ease a lot of stress. Here’s how feeling safe can improve various aspects of your life.
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