Home security means peace of mind.
Don't settle for anything less
than the best.
 Instant Alarm Signals
There should be no transmission delays on your home security system. Whether it is intrusion, smoke, heat, or any other trouble signal, your system should instantly send a signal to the monitoring station. (Some companies delay alarm signals for up to 4 minutes because their systems are prone to false alarms.)
Hard-Wired Systems with Soldered Splices
Is your cell phone as reliable and clear as your hard-wired home phone? Home security systems are no different. Best-in-class systems are hard-wired, with soldered splices and separate zones for each device. This design minimizes the risk of technical faults and false alarms.
Certified Central Station Open for Inspection
Your alarm should be monitored by a local, UL Certified Central Station. It should be staffed by experienced operators who know your community and will respond to your alarm signals in 20 seconds or less. The central station should be open for your inspection at any time.
Free Annual Wellness Inspection
Peace of mind rests on the ability of your security system to work flawlessly at all times. To do so, smoke detectors need periodic cleaning, back-up batteries need to be checked or changed, and system elements inspected for wear. Your monitoring company should offer a free annual wellness visit to catch problems before they lead to system trouble.
Lifetime Warranty
A company should stand behind every home security system they install. If there is a technical defect, they should fix it for free as part of your monitoring service.
Same Day Service
The best security is close to home. Your security company should have locally-based qualified staff available by phone 24-7, 365 days a year. If you need on-site service, your provider should pledge to have a technician at your home within 24 hours of your call, or less.
Licensed and Trained Employees
Never allow unlicensed technicians into your home. Security companies should proudly document the credentials and length-of-service of their technicians. In Massachusetts, they must also be cleared by the state Department of Public Safety.
Ten References in Your Area
A security company should be proud of what their customers say. They should gladly offer you at least 10 references in your area. You should call those references and ask questions about their experiences with the security company.
No False Alarms Fines
Many false alarms are linked to poor system design and/or installation. A best-in-class company will be confident of its systems, support and monitoring, and pay any equipment-related false alarm fines.
Own Your System, Don’t Lease It
Ask who will own your system. It should be you, not the security company. That way, you are not locked in to one company's technology, and if you become dissatisfied with the company that installed the system, you can switch to a better security provider without penalty.
Contact us to learn more about our superior security products and services.
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